tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/16206-virginia-credit-union-stopped-downloading-direct-connect-down-for-maintenanceInfinite Kind: Discussion 2020-08-16T18:10:25Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/483370092020-05-17T18:04:13Z2020-05-17T18:04:13ZVirginia Credit Union stopped downloading. "Direct connect down for maintenance"<div><p>Hello,</p>
<p>The error messages displayed come directly from the credit union's servers. The systems for direct connections and downloading transactions manually from a bank's website are usually pretty independent of each other, so just because you could download from the website doesn't necessarily mean their direct connect system is working. Have you verified with your credit union if their direct connect systems are functioning? Again, the message is coming from them, not Moneydance.</p>
<p>I'll provide the instructions for how to reset one's connection below, but if you get the same message, the next step will definitely be to contact your credit union to see what's going on with their direct connect servers, and when they predict the issue will be resolved.</p>
<p>1) Open your bank account register by clicking on it in the left sidebar in Moneydance<br>
2) Select Online->Setup Online Banking from the menu bar<br>
3) Click the <strong>Disable</strong> button. If you don't see a disable button, continue to step 5.<br>
4) Select Online->Setup Online Banking from the menu bar (again)<br>
5) Click the <strong>New Connection</strong> button and select your bank from the list of available institutions that pops up. Hit OK. Make sure you pick the <em>New Connection</em> button, even though your bank is still one of the connection choices after you disable it. Choosing your bank in this way will force Moneydance to reset the connection information, which should then allow you to connect.<br>
6) Continue with the setup process, entering your username/password<br>
7) Repeat steps 1-6 for any additional accounts from this bank</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan