Ethan on 22 May, 2020 07:02 PM
To clarify, it sounds like this is a legitimate transaction, but should be only in one of the checking accounts, and instead is showing up in all three accounts? Let me know if I've misunderstood the situation.
Does the transaction appear exactly the same in all of the accounts? Sometimes this can happen if the transaction is downloaded and initially given a category of one of the other accounts, which will treat the transaction as a transfer between the accounts. You would then see the 'other side' of this transaction in the account the transfer is being made to. Correcting the category field in the proper checking account should remove the transaction from the second account.
Ethan on 22 May, 2020 08:11 PM
I'm glad to hear things appear to be sorted out with the Chase accounts. Resetting the connections was going to be my next suggestion, although I thought it was worth trying to figure out what was happening with that one transaction first. Usually when something like this happens, it's that all of the transactions from one account are going to an incorrect one. Having just one transaction do this suggests something else was happening. However, if it's sorted out now, let's just be happy that it's working, and let us know if the issue reemerges.
We are still working on the Citi issue, but it seems like they've changed something major on their end, as I'm sure you've read on the other support threads. We're recommending people manually download their accounts for the time being while we try to figure out what's happening.