tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1676-chase-error-code-2000Infinite Kind: Discussion 2018-12-08T01:51:13Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-11T21:19:18Z2015-12-11T21:19:18ZChase error code 2000<div><p>If you look at other recent posts you will see there are
problems with Chase after they changed their system, these issues
are still being worked on.</p>
<p><a href="http://help.infinitekind.com/discussions/online-banking/1474-new-problem-with-an-old-account-not-allowing-access-error-2000">
http://help.infinitekind.com/discussions/online-banking/1474-new-pr...</a></p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-12T00:39:42Z2015-12-12T00:39:42ZChase error code 2000<div><p>As a Chase user myself I know that all JP Morgan company clients
were mailed a letter indicating they were changing their online
banking protocols. This may be part of the problem, as cited in the
thread linked by dwg, with trying to link multiple accounts at
chase.</p>
<p>One thing to try is to disable the connection for the account
that does not work and then reestablish it. This will rule out a
simple need to reset the connection.</p>
<p>You can do this by going to online > set-up online banking.
Click the disable button. Then go to banking > set up online
banking to re-establish the connection.</p>
<p>Tom Freeman<br>
Infinite Kind Support</p></div>Tom Freemantag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-12T05:10:45Z2015-12-12T05:10:45ZChase error code 2000<div><p>After an hour on the phone with Chase, they claim it is not at
their end. I did everything, and I mean everything, including
disabling and reseting the connection. It doesn’t work with
the 2nd Chase account no matter what I try.</p>
<p>According to Chase, they don’t even show the software
issuing a query to their system.</p>
<p>Monty</p></div>montytag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-16T04:28:54Z2015-12-16T04:28:54ZChase error code 2000<div><p>There is an issue with multiple account links to chase, as shown
in the thread linked by dwg. We are working on a solution. This
thread has been put in a special que for that issue. We will let
you know when we have a solution.</p>
<p>In the meantime you can download a qfx file from chase and
import it into your credit card account.</p>
<p>Tom Freeman<br>
Infinite Kind Support</p></div>Tom Freemantag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-17T21:00:35Z2015-12-17T21:00:35ZChase error code 2000<div><p>Just another user having the same problem. Although monty had
better luck than I did... I talked with three separate people at
Chase hoping to get some <em>real</em> help, and they all said that
Quicken is the only program they support and refused to help me any
further. Thanks for nothing Chase.</p></div>retailtag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-17T21:21:39Z2015-12-17T21:21:39ZChase error code 2000<div><p>I had to pretend I was using Quicken. I know they ignore all
other programs, but MD (and others) behave the same way when
interfacing with financial institutions. I bet even Quicken would
be having this problem with Chase.</p>
<p>So if you talk to Chase, just tell them you are using Quicken.
You’ll have to quickly adapt when they tell you about setting
up the interface, and do the MD steps instead. But essentially they
don’t have a clue what software you are using.</p></div>montytag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-18T14:08:53Z2015-12-18T14:08:53ZChase error code 2000<div><p>Hi All,</p>
<p>I am happy to let you know, we believe the issues with Chase
have now been resolved in the latest preview build of Moneydance,
which you can download here - <a href="http://infinitekind.com/preview">http://infinitekind.com/preview</a></p>
<p>Please first download/login using the username/account that has
been working. Then try to download/connect using the other
username/account, which should now connect successfully.</p>
<p>Please let us know if you encounter any issues during this
process.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-19T16:28:43Z2018-12-08T01:51:13ZChase error code 2000<div><p>After downloading the preview, which didn't fix the problem, I can no longer run the original version of Moneydance. I have time capsule backups of everything, where does Moneydance keep my user data files?</p></div>ralph.prestontag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-19T19:57:39Z2015-12-19T19:57:39ZChase error code 2000<div><p>Hi Jack,</p>
<blockquote>
<p>where does Moneydance keep my user data files?</p>
</blockquote>
<p>Take a look at the following KB article:<br>
<a href="http://help.infinitekind.com/kb/moneydance-2015/where-is-my-data-stored">
http://help.infinitekind.com/kb/moneydance-2015/where-is-my-data-st...</a></p>
<p>HTH -Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-21T10:10:59Z2015-12-21T10:10:59ZChase error code 2000<div><p>If the preview build did not resolve the issues, can you confirm
your build by going to Help --> about MD. Make sure you are on
build 1326.</p>
<p>Also log in to the chase.com website, go to consumer center,
scroll down to the tools center and confirm that activate quicken,
quick books, etc is toggled on.</p>
<p>Then try to disable and reestablish the connection in
Moneydance. To do so, you can follow these steps:</p>
<p>1) Select your bank account in Moneydance<br>
2) Select the Online->Setup Online Banking button/menu<br>
3) Click the Disable button. If you don't see a disable button,
continue to step 5.<br>
4) Select the Online->Setup Online Banking button/menu
(again)<br>
5) Click the New Connection button and select your bank from the
list of available institutions that pops up. Hit OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p><strong>Make sure you pick new connection, even though your bank
is still one of the connection choices after you disable
it</strong>. Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-21T15:22:03Z2015-12-21T15:22:03ZChase error code 2000<div><p>Jenny/Ian:</p>
<p>My system Ubuntu 1404, MoneyDance build 1326.</p>
<p>Still getting the error 2000 when I try to do the online setup
following your steps 1-6, can't do 7 because I get the error 2000
after step 6. Yes, I went to the chase site an enabled
Quicken/Quickbooks. All of my accounts were disabled because of
previous troubleshooting.</p>
<p>Wife's account still works without problem.</p></div>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/386819692015-12-21T15:27:39Z2015-12-21T15:27:39ZChase error code 2000<div><p>Hi mondan,</p>
<p>Could you send me the contents of your Moneydance console?
Here's how to get the logs:</p>
<ol>
<li>In Moneydance, click on the Help menu and select the Console
Window option. This will open the console messages window.<br></li>
<li>While the Console Window is open in the background, attempt to
connect to your bank. Just get as far as you can in the process,
and then close the setup window. Any error messages should be
recorded to the Console.<br></li>
<li>In the console Window, Click the <strong>Copy to
Clipboard</strong> button at the bottom to copy the text in the
console.<br></li>
<li>Paste the text from the message window into a text file
(preferably saved with a .txt or .rtf extension)</li>
</ol>
<p>Then, email the file to me at ian @ infinitekind.com. DO NOT
attach it as a response to this message, as it will have private
banking information and this is a public forum. To be extra safe,
you should remove any account info from the debug logs. Just
replace it with something like "ACCOUNT NUMBER HERE".</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian L