No longer able to communicate with FirstBank

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dave.moneydance

01 Aug, 2020 08:57 PM

Since July 1, 2020, Online / Download All Accounts fails with FirstBank (but continues to work with other accounts such as Discover Card.) It fails for several checking and credit card accounts at FirstBank. Online / Setup Online Banking / Refresh also fails. Online / Setup / Change / FirstBank of Colorado also fails. The bank doesn't see a problem on their end.

Here's the error message:
A communication or parsing error occurred. This could be ...
Error Description: java.io.IOException: HTTP Error:403 Forbidden.

Thanks for looking into it!
Dave

  1. 1 Posted by dave.moneydance on 01 Aug, 2020 09:05 PM

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    Using Mondydance v 2019.3 (1880) on Windows 8

  2. 2 Posted by dwg on 01 Aug, 2020 09:33 PM

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    I'm a fellow user.

    To me a HTTP 403 error indicates an error from the bank side, perhaps the site is down for maintenance. This is not an OFX error so the software is not getting the chance to log in or anything like that.

  3. 3 Posted by BWS on 11 Aug, 2020 10:07 PM

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    I am having the same problem with Firstbank, getting that same error. Moneydance version 2020 (1919) on Windows 10.

  4. Support Staff 4 Posted by Maddy on 12 Aug, 2020 02:13 PM

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    Hi all,

    Unfortunately, other customers are reporting the same issue and it's likely that FirstBank of Colorado are making some changes to their system.

    We've filed a ticket in our ticketing system regarding this issue and the developers are currently looking into it.

    For the time being, the best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.

    We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
    The steps for manually importing your data are outlined in this article from the knowledge base.

    Thank you for your patience and sorry for the inconvenience.

    --
    Maddy, Infinite Kind Support

  5. 5 Posted by dave.moneydance on 12 Aug, 2020 06:05 PM

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    Thanks Maddy! Didn't know about the OFX recommendation.

  6. 6 Posted by Creisdorf on 23 Aug, 2020 04:34 PM

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    According to firstbank IT department, there has not been any sign of an attempt to log in to my account thru an automated service such as moneydance or quicken. Seems like the very first step that moneydance tries, is failing. This is the step where it contacts the financial institution before it tries to log in to a specific user account. Is it possible that the site that moneydance uses to connect is incorrect? Firstbank does not see moneydance trying to connect at all.

  7. 7 Posted by Creisdorf on 23 Aug, 2020 04:58 PM

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    OK i think I figured out the issue here. In one of context windows in moneydance it states that the URL being tried is HTTP://www.efirstbankpfm.com. According to the firstbank IT representative, this makes no sense. There is no site with the pfm at the end of the sitename. I believe that this entry was inadvertently changed on the moneydance end. if you try to open this site, you get the 403 Forbidden error which is what we (MD users) are all seeing in the error window within moneydance.

  8. 8 Posted by creisdorf on 23 Sep, 2020 03:04 PM

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    I hate to be a pest, but i''m wondering if this issue can be expedited based on the findings from the 8/23 post. I just purchased Moneydance a couple months ago when firstbank downloads were working, and shortly after this broke. This firstbank issue is a real show-stopper for me.

  9. 9 Posted by dave.moneydance on 03 Nov, 2020 02:38 AM

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    Sadly, we've had two Moneydance updates since this problem was reported (the second costing $25) and it's still broken :-(

    However, the behavior has changed. Now, nothing is downloaded and there's no error message.

    The Online / Setup functions for FirstBank of Colorado also fail. They result in a window with blank drop down menus, in other words, there's no account to select. So you're stuck, the Next button is disabled.

  10. 10 Posted by dave.moneydance on 03 Nov, 2020 03:26 AM

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    I checked the forum at Quicken for a solution, and nobody has reported this problem, suggesting it's only a problem for Moneydance.

    Also, Firstbank of Colorado is on the Intuit list of supported banks. They list separate URLs for Direct Connect and Web Connect.

    https://www.intuit.com/content/dam/intuit/intuitcom/partners/documents/financial-institution/icom-partners-ofx-fi-list-quicken-windows.pdf

  11. 11 Posted by dave.moneydance on 03 Nov, 2020 04:30 AM

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    I tried it with a brand new file, uncontaminated by any prior accounts or transactions. (File / New / Create New File). It still failed.

    After clicking Online / Setup Online Banking / FirstBank of Colorado, it results in an empty list of accounts, see screenshot.

  12. Support Staff 12 Posted by Maddy on 03 Nov, 2020 09:09 AM

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    Hi all,

    For those of you who own a license of Moneydance 2019 (it will not work if your license if for Moneydance 2017), we would recommend upgrading to the latest free preview version.

    Moneydance 2021 (2008) is now available to download from this page, as this should hopefully fix the problem for you.

    After running the update, you may need to recreate the connection with your bank. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select Online --> Setup Online Banking
    3. Click the "Disable" button. If you don't see this button, just close the window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select Online --> Setup Online Banking (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick "New Connection", even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let us know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.

    --
    Maddy, Infinite Kind Support

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