tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/16812-no-longer-able-to-communicate-with-firstbankInfinite Kind: Discussion 2021-09-29T08:10:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-08-01T21:05:01Z2020-12-02T10:42:29ZNo longer able to communicate with FirstBank<div><p>Using Mondydance v 2019.3 (1880) on Windows 8</p></div>dave.moneydancetag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-08-01T21:33:14Z2020-12-02T10:42:28ZNo longer able to communicate with FirstBank<div><p>I'm a fellow user.</p>
<p>To me a HTTP 403 error indicates an error from the bank side, perhaps the site is down for maintenance. This is not an OFX error so the software is not getting the chance to log in or anything like that.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-08-11T22:07:07Z2020-12-02T10:42:28ZNo longer able to communicate with FirstBank<div><p>I am having the same problem with Firstbank, getting that same error. Moneydance version 2020 (1919) on Windows 10.</p></div>BWStag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-08-12T14:13:49Z2020-12-02T10:42:28ZNo longer able to communicate with FirstBank<div><p>Hi all,</p>
<p>Unfortunately, other customers are reporting the same issue and it's likely that FirstBank of Colorado are making some changes to their system.</p>
<p>We've filed a ticket in our ticketing system regarding this issue and the developers are currently looking into it.</p>
<p>For the time being, the best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.</p>
<p>We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.<br>
The steps for manually importing your data are outlined in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/manual-downloads">this article</a> from the knowledge base.</p>
<p>Thank you for your patience and sorry for the inconvenience.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-08-12T18:05:38Z2020-12-02T10:42:28ZNo longer able to communicate with FirstBank<div><p>Thanks Maddy! Didn't know about the OFX recommendation.</p></div>dave.moneydancetag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-08-23T16:34:25Z2020-12-02T10:42:28ZNo longer able to communicate with FirstBank<div><p>According to firstbank IT department, there has not been any sign of an attempt to log in to my account thru an automated service such as moneydance or quicken. Seems like the very first step that moneydance tries, is failing. This is the step where it contacts the financial institution before it tries to log in to a specific user account. Is it possible that the site that moneydance uses to connect is incorrect? Firstbank does not see moneydance trying to connect at all.</p></div>Creisdorftag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-08-23T16:58:56Z2020-12-02T10:42:27ZNo longer able to communicate with FirstBank<div><p>OK i think I figured out the issue here. In one of context windows in moneydance it states that the URL being tried is <a href="HTTP://www.efirstbankpfm.com">HTTP://www.efirstbankpfm.com</a>. According to the firstbank IT representative, this makes no sense. There is no site with the pfm at the end of the sitename. I believe that this entry was inadvertently changed on the moneydance end. if you try to open this site, you get the 403 Forbidden error which is what we (MD users) are all seeing in the error window within moneydance.</p></div>Creisdorftag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-09-23T15:04:26Z2020-12-02T10:42:27ZNo longer able to communicate with FirstBank<div><p>I hate to be a pest, but i''m wondering if this issue can be expedited based on the findings from the 8/23 post. I just purchased Moneydance a couple months ago when firstbank downloads were working, and shortly after this broke. This firstbank issue is a real show-stopper for me.</p></div>creisdorftag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-11-03T02:38:38Z2020-12-02T10:42:27ZNo longer able to communicate with FirstBank<div><p>Sadly, we've had two Moneydance updates since this problem was reported (the second costing $25) and it's still broken :-(</p>
<p>However, the behavior has changed. Now, nothing is downloaded and <b>there's no error message.</b></p>
<p>The Online / Setup functions for FirstBank of Colorado also fail. They result in a window with blank drop down menus, in other words, there's no account to select. So you're stuck, the Next button is disabled.</p></div>dave.moneydancetag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-11-03T03:26:34Z2020-12-02T10:42:27ZNo longer able to communicate with FirstBank<div><p>I checked the forum at Quicken for a solution, and nobody has reported this problem, suggesting it's only a problem for Moneydance.</p>
<p>Also, Firstbank of Colorado is on the Intuit list of supported banks. They list separate URLs for Direct Connect and Web Connect.</p>
<p><a href="https://www.intuit.com/content/dam/intuit/intuitcom/partners/documents/financial-institution/icom-partners-ofx-fi-list-quicken-windows.pdf">https://www.intuit.com/content/dam/intuit/intuitcom/partners/docume...</a></p></div>dave.moneydancetag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-11-03T04:30:38Z2020-12-02T10:42:27ZNo longer able to communicate with FirstBank<div><p>I tried it with a brand new file, uncontaminated by any prior accounts or transactions. (File / New / Create New File). It still failed.</p>
<p>After clicking Online / Setup Online Banking / FirstBank of Colorado, it results in an empty list of accounts, see screenshot.</p></div>dave.moneydancetag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-11-03T09:09:11Z2020-12-02T10:42:27ZNo longer able to communicate with FirstBank<div><p>Hi all,</p>
<p>For those of you who own a license of Moneydance 2019 (it will not work if your license if for Moneydance 2017), we would recommend upgrading to the latest free preview version.</p>
<p>Moneydance 2021 (2008) is now available to download from <a href="https://infinitekind.com/preview">this page</a>, as this should hopefully fix the problem for you.</p>
<p>After running the update, you may need to recreate the connection with your bank. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select Online --> Setup Online Banking<br></li>
<li>Click the "Disable" button. If you don't see this button, just close the window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the same institution.<br></li>
<li>Select Online --> Setup Online Banking (again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit OK<br></li>
<li>Continue with the setup process, entering your username/password
</li>
</ol>
<p><strong>Make sure you pick "New Connection"</strong>, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.</p>
<p>Please let us know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792020-12-02T06:41:31Z2020-12-02T10:42:27ZNo longer able to communicate with FirstBank<br>
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<blockquote type="cite" class="cite" cite="">// Please reply above this line ==================================================<br>
<br>
<b>From</b>: Maddy (Support staff)<br>
<br>
Hi all,<br>
<br>
For those of you who own a license of Moneydance 2019 (it will not work if your license if for Moneydance 2017), we would recommend upgrading to the latest free preview version.<br>
<br>
Moneydance 2021 (2008) is now available to download from <a href="https://infinitekind.com/preview">this page</a>, as this should hopefully fix the problem for you.<br>
<br>
After running the update, you may need to recreate the connection with your bank. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:
<ol>
<li>Select your bank account in Moneydance</li>
<li>Select Online --> Setup Online Banking</li>
<li>Click the "Disable" button. If you don't see this button, just close the window.</li>
<li>Repeat the previous steps for any additional accounts at the same institution.</li>
<li>Select Online --> Setup Online Banking (again)</li>
<li>Click the "New Connection" button and select your bank and hit OK</li>
<li>Continue with the setup process, entering your username/password</li>
</ol>
<br>
<b>Make sure you pick "New Connection"</b>, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.<br>
<br>
Please let us know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.<br>
<br>
--<br>
Maddy, Infinite Kind Support<br>
<br>
On Mon, Nov 02 at 08:30 PM PST, dave.moneydance wrote:
<dl>
<dd>I tried it with a brand new file, uncontaminated by any prior accounts or transactions. (File / New / Create New File). It still failed.</dd>
<dd>After clicking Online / Setup Online Banking / FirstBank of Colorado, it results in an empty list of accounts, see screenshot.<br>
<br></dd>
</dl>
Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/16812-no-longer-able-to-communicate-with-firstbank">No longer able to communicate with FirstBank</a>.<br>
<br>
To unsubscribe and stop receiving emails from <a href="https://infinitekind.tenderapp.com">https://infinitekind.tenderapp.com</a>, visit <a href="https://infinitekind.tenderapp.com/unsubscribe/d7f0ee9a2846446bdb272d44c1134ef458fe42f8">this page</a></blockquote>David Eislertag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792021-06-24T18:38:37Z2021-06-24T18:38:37ZNo longer able to communicate with FirstBank<div><p>Despite several Moneydance updates since reporting this problem in Aug 2020, the problem persists. Online / Download All Accounts fails with FirstBank.</p></div>dave.moneydancetag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792021-06-25T02:12:51Z2021-06-25T02:12:51ZNo longer able to communicate with FirstBank<div><p>Thanks for the update. LMK when it works.</p></div>sec_guy_32tag:infinitekind.tenderapp.com,2009-01-14:Comment/485033792021-06-30T08:05:42Z2021-06-30T08:05:42ZNo longer able to communicate with FirstBank<div><p>@All</p>
<p>Unfortunately we haven't yet resolved the problems with the FirstBank of Colorado connection. It seems that many of our customers that use this bank connection are reporting the same error - 403 Forbidden.</p>
<p>Can you confirm that when you contacted the bank to enable Direct Connect services, this is definitely the connection method they setup for you?</p>
<p>Your bank uses other connection methods called Web Connect and Express Web Connect. If your account has been enabled for one of these other services, you won't be able to connect from within Moneydance.</p>
<p>If Direct Connect isn't enabled, during the setup process you'll be unable to select the "Online Banking" tick box, and pick your account from the drop down list (as shown in your original screenshot).</p>
<p>If you're able to, I would suggest contacting the bank to confirm which connection method has been enabled for your accounts. It would good to get confirmation that Direct Connect is indeed activated at the banks end.</p>
<p>We will continue investigating this from our end - I will update you as soon as I have further information, and some troubleshooting steps for you to try.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy