Error began last week with Regions Bank

William Rodgers's Avatar

William Rodgers

21 Aug, 2020 05:54 PM

The problem is erratic. Today it has been bad. I talked with a rep at Regions and he was worthless. Am considering moving to another bank. And then I remember I recently installed the latest version of Moneydance and wonder if the problem lies there. When MD starts, it connects with Regions and downloads the latest account balances for all my accounts. It usually successfully downloads my checking account and some of my savings accounts but rarely all of them. Then I get a

I was having issues which began at the same time. Turns out they made changes and told me I could no longer use a bookmark but would have to key in in my browser each time. My son is home and taught me how to edit the bookmark so I did that my access to the website is fine. Any help you can provide would be greatly appreciated. The rep told me they changed security. Thanks.

  1. 1 Posted by William Rodgers on 21 Aug, 2020 08:38 PM

    William Rodgers's Avatar

    I think I have it fixed. Had some issues with the delete and recreate. Two accounts were changed to my primary account, but I edited them and replaced the account number that had been magically moved with the actual account number and I think we are better. If I continue to have problems I will let you all know.

  2. Support Staff 2 Posted by Ethan on 22 Aug, 2020 07:10 PM

    Ethan's Avatar

    I'm glad to hear things seem to be sorted out! I'm not sure what could have caused this though; updating Moneydance shouldn't have changed anything with your account numbers. Let us know if it happens again and we can try to dig deeper.

    Infinite Kind Support

  3. Ethan closed this discussion on 22 Aug, 2020 07:10 PM.

  4. William Rodgers re-opened this discussion on 25 Aug, 2020 05:14 AM

  5. 3 Posted by William Rodgers on 25 Aug, 2020 05:14 AM

    William Rodgers's Avatar

    Thanks Ethan. I am good. All accounts are now downloading correctly. I still had problems after my last email but seems as if I finally fixed them on Sunday and today they worked fine. Thanks again.

  6. Maddy closed this discussion on 31 Aug, 2020 07:17 AM.

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