tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/17067-nc-secu-errorInfinite Kind: Discussion 2020-10-01T09:32:54Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T12:36:36Z2020-09-30T12:36:36ZNC SECU error<div><p>downloaded the latest vs 2020 (1929) and it resolved this issue</p></div>bootsmontag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T13:27:46Z2020-09-30T13:27:49ZNC SECU error<div><p>I'm having the same issue, but after downloading and updating, I still can't download my transactions. Help / advice appreciated. Thanks!</p></div>Ken Rtag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T14:19:19Z2020-09-30T14:19:19ZNC SECU error<div><p>you have to disable all your accounts and resetup as a new connection. this is all done through the online banking drop down</p></div>bootsmontag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T14:20:56Z2020-09-30T14:20:58ZNC SECU error<div><p>Same here. I tried disabling and reconnecting. It didn’t work.</p>
<p>Downloaded latest vs 2020 - what are you referring to?</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T14:28:35Z2020-09-30T14:28:35ZNC SECU error<div><p>go to "online" and select select "set up" then select "disable". do this for all your accounts and then.....go through and use the "new connection" to setup your accounts like you initially did.</p></div>bootsmontag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T14:34:00Z2020-09-30T14:34:00ZNC SECU error<div><p>I was running 2020 (1919) and the upgrade is 2020.2 (1929)</p></div>bootsmontag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T14:47:55Z2020-09-30T14:47:57ZNC SECU error<div><p>My version of MD is 2019.3 and it is not prompting me to update software. I'm running on a Mac if it makes any difference. Usually, I am prompted to update software. I can't find anywhere to do that manually. I disabled account yesterday and tried to establish new connection, but it didn't work yesterday. I had wondered if there was an update available, but I can't find it.</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T14:56:19Z2020-09-30T14:56:20ZNC SECU error<div><p>I didn't realize there was a new version. I am able to download it for free with my current license, so am going to attempt that now. Thank you.</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T15:23:29Z2020-09-30T15:23:30ZNC SECU error<div><p>I've downloaded the 2020.2 (1929) version.<br>
I've disabled the SECU accounts. (the download transactions button was then greyed out)<br>
I've created new connection.<br>
The download button remains greyed out.<br>
I've done this several times. I've restored from backup and attempted again just in case I did something wrong. The end result is the same. Despite having set up a new connection, "download" is greyed out.</p>
<p>{sigh}</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T17:00:50Z2020-09-30T17:00:50ZNC SECU error<div><p>Hi,<br>
Thank you for contacting Moneydance support.</p>
<p>Can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing?<br>
To do this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called '<em>remove_one_service</em>.py_' that will help do that.</p>
<p>Before proceeding, take a manual backup via File --> Export Backup.</p>
<p>To use the <em>.py</em> file, first save it to your computer and then follow these steps:</p>
<ol>
<li>In Moneydance, select Window --> Python Scripting (Choose 'MoneyBot' if you're using the 2019 version).<br></li>
<li>In the window that opens, select 'Open Script' then navigate to the <em>.py</em> file wherever you saved it on your system.<br></li>
<li>Select 'Run' to execute the file.<br></li>
<li>You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.<br></li>
<li>Set up the connection to your bank like normal choosing the <strong>"New Connection"</strong> button. Since all of your settings have been cleared, you should get the most recent connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, please let us know and we'll continue troubleshooting.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T17:01:44Z2020-09-30T17:01:44ZNC SECU error<div><p>This is the correct script.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T18:36:58Z2020-09-30T18:36:58ZNC SECU error<div><p>hey panthersfan<br>
keep me updated and we'll get you rolling again.</p></div>bootsmontag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-09-30T19:49:42Z2020-09-30T19:49:43ZNC SECU error<div><p>I had to run out for some appointments, but will work on this after while when I get back home. Thank you for the help.</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-10-01T01:24:54Z2020-10-01T01:24:55ZNC SECU error<div><p>thank you ~ thank you ~ thank you</p>
<p>That worked and everything is as it should be. I appreciate the support so much!</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/486780292020-10-01T09:32:53Z2020-10-01T09:32:53ZNC SECU error<div><p>You are welcome ! I'm very pleased to hear that.<br>
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy