Syncrony Bank Errors Downloading

Jon Sarta's Avatar

Jon Sarta

03 Oct, 2020 11:11 AM

Hi, I have an Amazon and Lowe's Credit Card account both serviced by Syncrony Bank. I keep getting errors when trying to download transactions. This has been going on for the past couple of weeks. A screenshot of the error message is attached.

Thanks for your help!

  1. Support Staff 1 Posted by Maddy on 03 Oct, 2020 12:43 PM

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    Hi Jon,
    Thank you for contacting Moneydance support.

    Unfortunately this is a known issue with Synchrony Bank. There's an existing ticket in our ticketing system regarding this issue, so I've attached it to your discussion. The developers are currently working to find a solution and you will be notified once there is any progress.

    Thank you for your patience and sorry for the inconvenience.

    Please let us know if we can be of further assistance!

    Maddy, Infinite Kind Support

  2. 2 Posted by Jon Sarta on 03 Oct, 2020 03:36 PM

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  3. 3 Posted by Ron Siegfried on 13 Oct, 2020 10:56 AM

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    Same problem with same error message on both Synchrony cards I have: Amazon and Sam's Club.

  4. 4 Posted by sueadams101 on 21 Oct, 2020 06:24 PM

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    Please add me to the list of notifications with Synchrony once it has been resolved, mine is Sam's Club as well.

  5. 5 Posted by Jon Sarta on 21 Oct, 2020 06:29 PM

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    Hi I, I found that if you can import a Microsoft money file it will work

  6. 6 Posted by Ronald Siegfrie... on 21 Oct, 2020 08:18 PM

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    Both my Synchrony Bank errors now work (at least last time I tried them) I was having problems downloading current transactions but since it has closed and gone to an actual statement it has worked. Hopefully no more problems.

  7. 7 Posted by hans on 21 Nov, 2020 05:39 PM

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    Having the same problem. Using Microsoft Money format as a workaround is less than ideal, because if you download more than once a month, you have to keep merging transactions you had previously downloaded. That was never necessary with the Quicken format.

  8. Support Staff 8 Posted by Maddy on 23 Nov, 2020 12:17 PM

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    We are sorry to hear about the problem you have encountered.

    Can you try upgrading to the latest free preview version, as this should hopefully fix the problem for you?

    Moneydance 2021 (2008) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    Then you should navigate to File->Preferences->Network and select the option Automatically merge downloaded transactions.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  9. 9 Posted by larry on 02 Feb, 2021 05:43 AM

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    I have downloaded the latest beta version and confirmed that File->Preferences->Network is selected. It is now downloading Sams Club and Lowes transactions without any errors but it is not entering the transactions into Moneydance 2021 (3034). What am I missing?

  10. Support Staff 10 Posted by Maddy on 02 Feb, 2021 05:36 PM

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    Hi Larry,

    Thank you for reporting back. We appreciate it!

    Please check the following:

    The filter at the top of the register should be set to "All".

    Are you in split register or combined mode?
    The button that toggles between split and combined mode is at the top-right corner of the register, next to New Transaction.

    If this is in split mode then all unconfirmed transactions will be shown in a second register which appears below the regular register.

    This can sometimes be collapsed, so that all it shows is a bar with a label that says "N unconfirmed transactions". If you see that bar, drag it up vertically and you'll see the unconfirmed transactions in that list.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  11. 11 Posted by J Sarta on 02 Feb, 2021 08:07 PM

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    This comment was split into a new private discussion: Syncrony Bank Errors Downloading

    Hi, Amazon (Sychrony) still gives errors with the update


  12. 12 Posted by Jon Sarta on 02 Feb, 2021 08:20 PM

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    Hi again, now it seems to work!

    Jon Sarta
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  13. Support Staff 13 Posted by Maddy on 02 Feb, 2021 08:22 PM

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    We are very pleased to hear that, Jon!

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  14. Maddy closed this discussion on 02 Feb, 2021 08:22 PM.

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