NCSECU Transactions Not Downloading

mdubbie's Avatar


20 Feb, 2021 01:38 PM


2 days ago I began receiving this error and transactions for the bank will not download. I removed the account number for privacy. Any suggestions?

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: State Employees Credit Union - NC
Account: CU Checking
Account Number: XXXXXXXX

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: Connection reset

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  1. 91 Posted by dugginsj on 17 Mar, 2021 08:42 PM

    dugginsj's Avatar

    @Stuart, @DRW, and @hleofxquotes and anyone else who had a hand in this, thank you! I just got a chance to try it out and it is all working as expected again. Thanks also to the IK team for staying on top of this! :)

    I'd love to know how y'all got it to work so that next January when NCSECU messes things up again, more of us will be ready to undo their bad decision.

  2. 92 Posted by Stuart Beesley ... on 17 Mar, 2021 08:53 PM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    @dugginsj 😃 +1 (=7). (PS - it’s @dtd)

  3. 93 Posted by Dana on 18 Mar, 2021 05:33 PM

    Dana's Avatar

    I would like to add my thanks to @Stuart, @MargoPowell and Sean for creating a fix for this problem. As a result of a totally unrelated Windows issue, I downloaded and re-installed the latest version of MD (after buying the upgrade) and the fix works perfectly.


  4. 94 Posted by Stuart Beesley ... on 18 Mar, 2021 06:13 PM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    @Dana 😃 +1 (=8)

  5. 95 Posted by Jamie Taylor on 19 Mar, 2021 10:34 PM

    Jamie Taylor's Avatar

    Since Stuart is apparently keeping count... upgraded to MD 2021 and downloads are working now. I did have to clear the old profile (using a python script provided by support in a different thread, but I imagine it's doing the same thing as the toolkit) before "Set Up Online Banking" would work successfully.

    Thanks for the efforts, everyone.

  6. 96 Posted by Stuart Beesley ... on 20 Mar, 2021 05:00 AM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    @Jamie Taylor 😃 +1 (=9). Yes the toolkit can do this for you. In fact, if you run the secu_create new profile script passed the first three clicks, it also deletes the profile at that point. Then you can abort the script...

  7. 97 Posted by Stuart Beesley ... on 21 Mar, 2021 05:50 AM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    All, now. that the moneydance profile has been fixed, I have decommissioned my python script.

  8. 98 Posted by Scott Kirkpatri... on 01 Apr, 2021 03:19 PM

    Scott Kirkpatrick's Avatar

    I've tried to install toolbox so that I can uninstall the script but clicking on Toolbox in Extension does nothing. I am running version 2021 but it shows no build number.

  9. 99 Posted by Stuart Beesley ... on 01 Apr, 2021 03:46 PM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    To use toolbox you need to be on the preview version

    ... but you don’t need it. Just disable and recreate the connection profile. It’s now been fixed in MD.

  10. 100 Posted by Scott Kirkpatri... on 01 Apr, 2021 04:33 PM

    Scott Kirkpatrick's Avatar

    I haven't been able to download now for the last week. It acts like it connects but I get no new transactions. I had followed the directions to go back to the "normal" connection and that was working two weeks ago. When I go to Setup Online Banking, it always tells me the attached message. I've tried multiple times to disable and then setup and restart Moneydance before trying again.

  11. 101 Posted by Stuart Beesley ... on 01 Apr, 2021 05:03 PM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    I can see from the message that you still have my custom profile installed. So install the latest preview build 3056 and then the latest toolbox. Then advanced mode, ofx tools, delete bank logon profile (remove_one_service). Then restart. Then setup online banking using the MD menu.

  12. 102 Posted by Scott Kirkpatri... on 01 Apr, 2021 08:46 PM

    Scott Kirkpatrick's Avatar

    Thanks, Stuart. That fixed things.

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