tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/18327-ncsecu-transactions-not-downloadingInfinite Kind: Discussion 2023-11-24T09:30:28Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-20T13:38:03Z2021-02-20T13:38:03ZNCSECU Transactions Not Downloading<div><p>Greetings:</p>
<p>2 days ago I began receiving this error and transactions for the bank will not download. I removed the account number for privacy. Any suggestions?</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: State Employees Credit Union - NC<br>
Account: CU Checking<br>
Account Number: XXXXXXXX</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: javax.net.ssl.SSLProtocolException: Connection reset</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-21T02:04:59Z2021-02-21T02:04:59ZNCSECU Transactions Not Downloading<div><p>What version of MD?? What OS?</p>
<p>It looks like NCSECU updated their security certificates and it is not clear if MD recognizes them. Try the latest Preview Release of MD to fix this.<br>
<a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-21T13:39:44Z2021-02-21T13:39:44ZNCSECU Transactions Not Downloading<div><p>Using MD 2019.3 (1880) on macOS 11.2.1. I have tried it with MD 2021 (3032) and get the same error.</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-21T14:49:19Z2021-02-21T14:49:19ZNCSECU Transactions Not Downloading<div><p>I do not think that MD 2019.3 is recommended for MacOS 11.2. But if the newer version does not work then I don't know how to fix it. You can get a bit more information from having the Help->Console Window open while trying to connect, but it sounds like an SSL certificate error and either NCSECU has had their certificates expire or Moneydance has an issue.</p>
<p>You can try some tools to download the OFX file directly that might give you an idea of where the error is:<br>
<a href="https://infinitekind.tenderapp.com/discussions/online-banking/18262-usaa-using-hleofxquotes-to-download-ofx">https://infinitekind.tenderapp.com/discussions/online-banking/18262...</a></p>
<p>(NOT IK support, just a fellow user)</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-22T16:51:55Z2021-02-22T16:51:56ZNCSECU Transactions Not Downloading<div><p>The same thing has happened to me. Transactions stopped downloading around February 18.</p>
<p>I updated to 2021 (2006) and that did not fix the problem. I deleted my connections and tried adding them back, but that did not work either. Now instead of getting the popup asking for username and password and then connecting to NCSECU, it just opens the website for NCSECU directly in the Mondeydance window.</p>
<p>This is the exact same thing that happened in February 2020.</p>
<p>For the record, I am on a Windows 10 x64 machine. NC SECU only offers CSV downloads, so there is not a satisfactory workaround unless the connection can be reestablished.</p></div>dugginsjtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-22T17:17:15Z2021-02-22T17:17:15ZNCSECU Transactions Not Downloading<div><p>I've got the very same issue. My error message is same as above. I am running MD 2021 (2006) on MacOS Big Sur 11.2.1</p>
<p>I dread this problem every time it comes up - ugh!</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-23T11:40:10Z2021-02-23T11:40:10ZNCSECU Transactions Not Downloading<div><p>Hi all,</p>
<p>Sorry to hear about the problems you've encountered.</p>
<p>We're aware of a problem with the State Employees CU connection, and we've been working to get this resolved. Unfortunately we've not made much progress yet, as any changes we make are still returning an error.</p>
<p>It is my understanding that the problems last year were caused when State Employees CU decided to remove Direct Connect services. After many complaints from their customers, they re-instated the service.<br>
We have been trying to make contact with someone at the bank to confirm that Direct Connect remains active, but unfortunately we haven't been able to reach anyone yet.</p>
<p>If anyone speaks with the bank directly, could you ask them to confirm that they're still supporting '<strong>Direct Connect</strong>' services? Your bank must continue to use this specific connection method, as Moneydance will <strong>not</strong> connect with your bank using Web Connect or Express Web Connect.</p>
<p>We will continue to troubleshoot the connection problems at our end, and hopefully we'll hear back from a member of the banks technical team soon. This discussion has been flagged so you'll be notified as soon as we have an update for you.</p>
<p>--<br>
Jenny, Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-25T18:20:54Z2021-02-26T08:41:49ZNCSECU Transactions Not Downloading<div><p>Usually there is a lot of discussion when this problem comes up. Has this been resolved for anyone yet? It is so frustrating.</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-25T21:48:09Z2021-02-25T21:48:09ZNCSECU Transactions Not Downloading<div><p>Still not working for me.</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T12:45:38Z2021-02-26T12:45:40ZNCSECU Transactions Not Downloading<div><p>I messaged the bank and asked about the direct connect. I explained the issue from February 2020 and the current issue. We need everyone to contact the bank so they know many of us use MoneyDance. We are stakeholders in the credit union and it is in their best interest to keep us happy. I will post again once I hear back from the bank.</p></div>wildstate1000tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T12:52:03Z2021-02-26T12:52:03ZNCSECU Transactions Not Downloading<div><p>Hi all,</p>
<p>Unfortunately we still haven't resolved the issues with the State Employees CU connection.<br>
We've updated our connection information and tried making multiple changes, but we've not yet been able to restore the connections functionality.</p>
<p>Another customer has helped us reach out to SECU for assistance, but they have said -<br>
"<em>Unfortunately the only third-party service provider supporting by SECU is Quicken. As such, we cannot provide any technical support or troubleshooting assistance for any other third-party services. You can try checking to make sure your Member Access login credentials are correct and that you are still able to access SECU’s website as normal to ensure that the information provided to any other service providers is accurate. Any further connectivity issues will need to be resolved by the application’s support staff.</em>".</p>
<p>We will continue troubleshooting from our end, but unfortunately at this time I am unable to say how long it could take for us to get the connection working again.</p>
<p>We would suggest you contact the bank and request SECU reach out to us. This has helped with other banks in the past - if enough customers get in touch and advise they're using Moneydance, it can make a difference.</p>
<p>We are also investigating other methods to connect with your bank. Our lead developer is currently looking to support FDX in Moneydance. This is a newer connection protocol that a lot of banks are moving towards.</p>
<p>You can still update your accounts by downloading a file from your banks website.<br>
We'd recommend you download using the OFX, QFX, or QIF file format. CSV files can also be imported - the steps are outlined in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/importing-csv-files">this article</a> from the knowledge base.</p>
<p>--<br>
Jenny, Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T19:55:37Z2021-02-26T19:55:37ZNCSECU Transactions Not Downloading<div><p>Anyone have a suggested script and contact info to send to SECU. I would be happy to send email about it, but speaking their language in regard to the file formatting and understanding exactly what the problem is makes it hard for me to come up with what to say to them. This stresses me out every time it comes up. I absolutely hate having to enter in every transaction, but I sure do love MoneyDance otherwise. Last year there were a lot of people participating on this thread and sending messages to SECU. Not a lot of comments this time around.</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T20:00:03Z2021-02-26T20:00:03ZNCSECU Transactions Not Downloading<div><p>I sent the following message to SECU this morning:</p>
<p>To: State Employees' Credit Union<br>
Subject: Quicken<br>
Good Morning:</p>
<p>I am again receiving an error when downloading transactions into Moneydance Financial Software. I do know SECU only official supports Quicken, but downloading into Moneydance has worked for years. I am including the error message I am receiving today which is the same error message I was receiving this time last year. The SECU apparently resolved this problem last year but it has returned.</p>
<p>Please forward this to the appropriate department for review.</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: State Employees Credit Union - NC<br>
Account: CU Checking<br>
Account Number: XXXX</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: javax.net.ssl.SSLProtocolException: Connection reset</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T20:01:20Z2021-02-26T20:01:20ZNCSECU Transactions Not Downloading<div><p>This is the response I received from them:</p>
<p>Date: 2/26/2021<br>
Subject: RE:Quicken<br>
From: Carla Niemann</p>
<p>Dear Member,</p>
<p>Thank you for your message. We currently have restricted access to 3rd parties using the OFX channel (a "direct connection" to account info) except for the software that we have a formal relationship with (Intuit). We are working to vet the additional traffic from other users. We apologize for any inconvenience this may cause you.</p>
<p>If you have any more questions or issues, please visit your local branch, contact us through secure messaging, or call the Member Services at (888)732-8562. As always, thank you for supporting your Credit Union.</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T20:18:13Z2021-02-26T20:18:13ZNCSECU Transactions Not Downloading<div><p>Thank you for sharing what you sent and their reply. I will send something over as well.</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T21:08:37Z2021-02-26T21:08:37ZNCSECU Transactions Not Downloading<div><p>This is what I sent and what I received back.</p>
<p>I am receiving an error when downloading transactions into Moneydance Financial Software. I know SECU only officially supports Quicken, but downloading into Moneydance has worked for years. I am including the error message that I am receiving below, which is the same error message I received about the same time last year. Various members reached out to SECU last year and the issue was eventually resolved. This is very disheartening because it makes finance management take considerably longer.</p>
<p>Please forward this to the appropriate department for review. I sincerely hope a quick resolution can take place as my family has used MoneyDance for many years and we really don’t want to have to switch to a different system for managing our finances</p>
<hr>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: State Employees Credit Union - NC<br>
Account: CU Checking<br>
Account Number: XXXX</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: javax.net.ssl.SSLProtocolException: Connection reset</p>
<p>——————————————</p>
<p>Good afternoon!</p>
<p>Thank you for your message. We currently have restricted access to 3rd parties using the OFX channel (a "direct connection" to account info) except for the software that we have a formal relationship with (Intuit). We are working to vet the additional traffic from other users. We apologize for any inconvenience this may cause you.</p>
<p>If you have any more questions or issues, please visit your local branch, contact us through secure messaging, or call 24/7 Member Services at (888)732-8562.</p>
<p>As always, thank you for supporting your Credit Union.</p>
<p>Crayton G. Matthews, CFP® AFC®<br>
Vice-President | Member Services Support<br>
Office Hours Fri-Sun 5:30a-6:30p<br>
State Employees’ Credit Union<br>
888-732-8562<br>
MLO#682020</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T21:16:09Z2021-02-26T21:16:09ZNCSECU Transactions Not Downloading<div><p>Sounds like a corporate response. Perhaps Moneydance could reach out to Mr. Matthews as he is a VP of Member Services to get some traction.</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T21:18:54Z2021-03-13T12:59:06ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T21:35:06Z2021-02-26T21:35:06ZNCSECU Transactions Not Downloading<div><p>Using MD 2019.3 (1880) on macOS 11.2.2. I have tried it with MD 2021 (3032) and get the same error.</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T21:46:59Z2021-03-13T12:59:22ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T21:52:22Z2021-02-26T21:52:22ZNCSECU Transactions Not Downloading<div><p>Not finding what you are talking about?</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T21:52:54Z2021-02-26T21:52:54ZNCSECU Transactions Not Downloading<div><p>I am getting this error now:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: State Employees Credit Union - NC !!Currently Inactive!!<br>
Account: CU Checking<br>
Account Number: XXXXXXXX</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: javax.net.ssl.SSLProtocolException: Connection reset</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-26T22:13:49Z2021-03-13T12:59:34ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-27T13:04:50Z2021-02-27T13:04:50ZNCSECU Transactions Not Downloading<div><p>FI refresh is forced<br>
opening connection with no proxy:<br>
opening connection with no proxy:<br>
FI refresh is forced<br>
Sending message to <a href="https://onlineaccess.ncsecu.org/secuofx/secu.ofx">https://onlineaccess.ncsecu.org/secuofx/secu.ofx</a></p>
<p>OFXHEADER:100<br>
DATA:OFXSGML<br>
VERSION:102<br>
SECURITY:NONE<br>
ENCODING:USASCII<br>
CHARSET:1252<br>
COMPRESSION:NONE<br>
OLDFILEUID:NONE<br>
NEWFILEUID:NONE</p>
<p><br>
<br>
<br>
20210227080257.442<br>
anonymous00000000000000000000000<br>
*<br>
N<br>
ENG<br>
<br>
SECU<br>
1001<br>
<br>
QWIN<br>
2700<br>
<br>
<br>
<br>
<br>
<br>
<br>
MSGSET<br>
20000101<br>
<br>
<br>
<br></p>
<p><<<<77<<<<<br>
connecting to: <a href="https://onlineaccess.ncsecu.org/secuofx/secu.ofx">https://onlineaccess.ncsecu.org/secuofx/secu.ofx</a> with method: POST<br>
Connecting to onlineaccess.ncsecu.org<br>
acceptable protocols: TLSv1.3 TLSv1.2 TLSv1.1 TLSv1<br>
Connecting with https headers:<br>
POST /secuofx/secu.ofx HTTP/1.1<br>
Content-Type: application/x-ofx<br>
Host: onlineaccess.ncsecu.org<br>
Content-Length: 573<br>
Connection: close<br>
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063<br>
Accept: <em>/</em><br>
Date: Sat, 27 Feb 2021 08:02:57 EST<br>
Accept-Language: en-us<br>
Cache-Control: no-cache</p>
<p>---end headers javax.net.ssl.SSLProtocolException: Connection reset<br>
at java.base/sun.security.ssl.Alert.createSSLException(Unknown Source) at java.base/sun.security.ssl.TransportContext.fatal(Unknown Source) at java.base/sun.security.ssl.TransportContext.fatal(Unknown Source) at java.base/sun.security.ssl.TransportContext.fatal(Unknown Source) at java.base/sun.security.ssl.SSLSocketImpl.handleException(Unknown Source) at java.base/sun.security.ssl.SSLSocketImpl$AppInputStream.read(Unknown Source) at java.base/sun.security.ssl.SSLSocketImpl$AppInputStream.read(Unknown Source) at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$EchoInputStream.read(CustomURLStreamHandlerFactory.java:549) at java.base/java.io.DataInputStream.readLine(Unknown Source) at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.beginResponse(CustomURLStreamHandlerFactory.java:366) at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getResponseCode(CustomURLStreamHandlerFactory.java:451) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2664) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2568) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:624) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:914) at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:924) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:560) at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:475) at com.moneydance.apps.md.view.gui.AccountDetailPanel.lambda$downloadTransactions$0(AccountDetailPanel.java:295) at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:136) Caused by: java.net.SocketException: Connection reset<br>
at java.base/java.net.SocketInputStream.read(Unknown Source) at java.base/java.net.SocketInputStream.read(Unknown Source) at java.base/sun.security.ssl.SSLSocketInputRecord.read(Unknown Source) at java.base/sun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(Unknown Source) at java.base/sun.security.ssl.SSLSocketImpl.readApplicationRecord(Unknown Source) ... 15 more checking for txn logs... checking for txn logs...</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-02-27T16:55:49Z2021-02-27T16:55:49ZNCSECU Transactions Not Downloading<div><p>Interesting, it seems that NCSECU replies and then immediately shuts down the connection. We saw that with Schwab as well. As a SWAG (Scientific Wild @$$ Guess) it may be that NCSECU is restricting connections only from certain IP addresses and not their customers in general. This is a "security" move to block repeated password attempts.</p>
<p>With Schwab IK was able to setup a proxy system that routed all download requests through an IK machine that was authorized to connect. This requires that NCSECU cooperate and authorize IK to access the system. Getting NCSECU to communicate and better, cooperate with IK is the only way forward. TBH, consumer activism works.</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-02T19:48:07Z2021-03-02T19:48:08ZNCSECU Transactions Not Downloading<div><p>I reached out to NC SECU as well but pushed back on the auto reply about only supporting Quicken. They asked for my info (name/phone/address/usual branch) and said they'd forward it to someone else.</p>
<p>I explained the issue is not branch related, but that they need to re-enable Direct Connect. Not sure they knew what I was talking about.</p>
<p>I looked today and NC SECU is listed with an !!INACTIVE!! tag in MoneyDance. They don't provide any download format except for CSV, so I'm hoping others here reach out to NC SECU. Last year they reversed their decision, but it didn't take this long!</p></div>dugginsjtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-05T13:43:39Z2021-03-05T13:43:39ZNCSECU Transactions Not Downloading<div><p>I am also a NCSECU user. Has anyone received an email address for Crayton G. Matthews mentioned above? II will direct my request directly to him instead of through the message service if an address is available.</p>
<p>Thanks,<br>
Dana</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-05T15:25:26Z2021-03-05T15:25:26ZNCSECU Transactions Not Downloading<div><p>Just a note to say I'm another NCSECU member who has now messaged them through their online system to ask for help in resolving the download issue.</p></div>Kevintag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-05T18:24:32Z2021-03-05T18:24:32ZNCSECU Transactions Not Downloading<div><p>I hope other NCSECU members who find this thread will contact SECU and let them know that you are frustrated by this and want them to work with Moneydance to address it. Help keep the pressure on SECU.</p>
<p>Here is the reply I received from SECU a few hours after messaging them:</p>
<p>Dear Member,</p>
<p>Thank you for your message. We currently have restricted access to 3rd parties using the OFX channel (a "direct connection" to account info) except for the software that we have a history with (Quicken). We are looking at the possibility of adding an FDX channel, which will open up connections to many more trusted 3rd party services. While we do not have an available timeline for this possible update, please know we are working diligently towards that end. We apologize for any inconvenience this current situation may be causing you.</p>
<p>If you have any more questions or issues, please visit your local branch, contact us through secure messaging, or call the Member Services at (888)732-8562. As always, thank you for supporting your Credit Union.</p></div>Kevintag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-05T18:47:08Z2021-03-13T12:59:59ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-05T18:54:33Z2021-03-05T18:54:33ZNCSECU Transactions Not Downloading<div><p>@Kevin and others, I am not an NCSECU member, but in response I would stress a couple of things. One this is change was implemented without notice to many folks using personal finance software other than Quicken. This is a great disservice to the customers to disrupt their work flow with no notice or change over time.</p>
<p>Second, they do not want to open their own servers to every MD user, but will they work with the MD developers to open a single IP address that MD can use to tunnel their users through. This would be an interim solution until NCSECU and MD can fully implement the FDX and oauth protocol. This is a solution that Charles Schwab adopted to ease the transition and satisfy their customers without undue security risk.</p>
<p>Lastly, this unpredictable behavior by NCSECU has made it an unreliable financial partner and seriously compromised the relationship with you their customer.</p>
<p>No threats of leaving unless you are prepared to do so immediately. Just express disappointment with their quality of service. They can figure out the rest. The above points worked for Schwab as a much bigger company with continued response of disappointment from their customers.<br>
(Scott - Not IK Support)</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-05T18:56:19Z2021-03-05T18:56:19ZNCSECU Transactions Not Downloading<div><p>@Stuart, if like Schwab they have restricted the access to a single IP address (or a few addresses) then Sean will have to set up a machine to tunnel all the connections through so they come from a single IP address. It doesn't matter what the OFX settings are if NCSECU is filtering at a firewall.</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-05T19:17:55Z2021-03-14T15:10:33ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-05T21:30:26Z2021-03-05T21:30:26ZNCSECU Transactions Not Downloading<div><p>That is a good sign!</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-09T16:08:21Z2021-03-09T18:56:48ZNCSECU Transactions Not Downloading<div><p>I sent the following message to NC SECU. I encourage anyone who hasn't yet contacted them to do so.</p>
<p>When I contacted them last year, they referred me to the CSV download option, so I have attempted to circumvent that suggestion in my message.</p>
<hr>
<p>I am again receiving an error when downloading transactions into Moneydance Financial Software. I am aware that SECU only officially supports Quicken, but downloading into Moneydance has worked for many years. This or a very similar problem occurred about a year ago but was resolved in a manner that allowed Moneydance to continue to download transactions.</p>
<p>I have been following this issue for a couple of weeks on the Moneydance support forums. I am contacting SECU to request that you work with Moneydance/Infinite Kind staff to resolve this issue in a way that addresses whatever concerns caused the recent change but still allows Moneydance users to directly download transaction information.</p>
<p>I am aware that SECU makes CSV file downloads available. This file type is cumbersome to the point of being unusable for routine (daily) transaction download. While I would very much prefer that SECU continue to allow direct connection downloads into Moneydance, a nominally workable alternative would be to allow the download of Web Connect formatted files via web browser. This is a tedious and cumbersome method of importing transactions, but produces usable results (unlike the CSV import).</p>
<p>Again, I implore and strongly urge SECU to allow the continued use of Direct Connect downloads by all members and not exclude those of us who prefer to utilize the excellent Moneydance financial software or similar alternatives over Quicken. I used Quicken for a long time prior to switching to Moneydance and have found Moneydance to be a far superior product in both function and developer support.</p>
<p>Please forward this to the appropriate department for review and please also include Crayton G. Matthews, CFP AFC, Vice-President, Member Services Support.</p>
<p>Thank you for your attention and any assistance you can provide,</p>
<hr>
<p>The following is the (mostly canned) response I received:</p>
<p>Date: 3/9/2021<br>
Subject: RE:Quicken<br>
From: Rebecca Howington</p>
<p>Dear Member,</p>
<p>Thank you for your message. We currently have restricted access to 3rd parties using the OFX channel (a "direct connection" to account info) except for the software that we have a history with (Quicken). We are looking at the possibility of adding an FDX channel, which will open up connections to many more trusted 3rd party services. We will add MoneyDance to our list of applications to review while we are vetting other applications and connectivity methods. While we do not have an available timeline for this possible update, please know we are working diligently towards that end. We apologize for any inconvenience this current situation may be causing you.</p>
<p>We also appreciate your feedback and suggestions regarding the .CSV file. We will submit your suggestions to the appropriate department for review.</p>
<p>If you have any more questions or issues, please visit your local branch, contact us through secure messaging, or call the Member Services at (888)732-8562. As always, thank you for supporting your Credit Union.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-09T18:04:19Z2021-03-13T12:58:36ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-11T11:43:34Z2021-03-13T12:58:14ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-12T18:49:56Z2021-03-12T18:49:57ZNCSECU Transactions Not Downloading<div><p>Stuart I would be interested in trying to get a custom connection profile working. It has been a month since I tried to login to NCSECU. Let me know what I need to provide you to get this working</p></div>margopowelltag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-12T19:22:02Z2021-03-13T12:58:25ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T12:57:24Z2021-03-14T10:13:18ZNCSECU Transactions Not Downloading<div><p>GOOD NEWS - With @margopowell's help I have created a script to create a custom connection profile for NCSECU - and it seems to work. Margo reports successful downloads...</p>
<p>DISCLAIMER: I have no affiliation with Moneydance. It's entirely possible that these won't work for you. Pretty much the worst that can happen is that your bank logon / service profile won't work - but then it's not working anyway.. You can always just delete the profile and start again, if you wish. PLEASE ALWAYS BACKUP YOUR DATA FIRST AND TEST ON A TEST COPY BEFORE APPLYING TO YOUR LIVE DATASET! It is worth mentioning that the IK developer has given his ‘acknowledgement’ to my usaa version of this script.</p>
<p>This fix is interim until IK release a proper fix/update... NOTE: This script deletes your existing NCSECU bank/logon profile and creates a new custom NCSECU profile for you. Once MD is fixed, you can at some point delete this and let Moneydance create a new profile; but this is a standard thing to do anyway.</p>
<p>The instructions are here. The walkthrough seems long, but that’s because we are trying to make this very simple.<br>
[<a href="https://github.com/yogi1967/MoneydancePythonScripts/raw/master/source/useful_scripts/ofx_create_new_secu_bank_custom_profile.pdf">https://github.com/yogi1967/MoneydancePythonScripts/raw/master/sour...</a>]</p>
<p>This will be a one-time process (no science degree required - honest). Basically, you will be doing this:<br>
1) Ensure you know your current UserID and Password/Pin (required)<br>
2) Gather your current account information. (required)<br>
3) Get the script from the links provided here.<br>
4) Run the script provided.<br>
5) Add extra accounts within Moneydance (will be required if you have any)</p>
<p>We anticipate this (including the required items) will be about a 20-minute process.</p>
<p>The script is called:<br></p>
<pre>
<code>ofx_create_new_secu_bank_custom_profile.py</code>
</pre>
<p><strong>FYI - When you click these links below, you will see a blank screen (depending on your browser) and the file(s) will auto download to your downloads folder</strong></p>
<p>You download the latest useful_scripts.zip package from my site: <a href="https://yogi1967.github.io/MoneydancePythonScripts/">https://yogi1967.github.io/MoneydancePythonScripts/</a><br>
The specific link is: <a href="https://github.com/yogi1967/MoneydancePythonScripts/raw/master/useful_scripts.zip">https://github.com/yogi1967/MoneydancePythonScripts/raw/master/usef...</a></p>
<p>The first thing to do is read the latest walk through PDF guide: ofx_create_new_secu_bank_custom_profile.pdf. The Latest guide (now version 6f) is always here:<br>
[<a href="https://github.com/yogi1967/MoneydancePythonScripts/raw/master/source/useful_scripts/ofx_create_new_secu_bank_custom_profile.pdf">https://github.com/yogi1967/MoneydancePythonScripts/raw/master/sour...</a>]</p>
<p>READ THE LATEST GUIDE BEFORE YOU DO ANYTHING ELSE</p>
<p>Quick details:<br>
- This script runs in Moneybot. Moneydance>Window>Show Moneybot console>open (this script) > RUN</p>
<p><strong>Once you have run the script and you have proven that it's working you can then just use the standard Moneydance Online menu to link your additional NCSECU account(s)</strong></p>
<p>CREATE NEW CUSTOM PROFILE SCRIPT: This will delete any/all existing NCSECU profiles, and then create a new one from scratch. This allows up to max 1 checking account and up to max 1 credit card account..</p>
<p><em>If anyone needs something different, I will consider (based on demand)</em></p>
<p>The script will change/edit any existing NCSECU profiles, related userid, passwords, authentication, and also update the link to your MD bank / CC account(s).</p>
<p><strong>PLEASE BACKUP FIRST -> Menu File Export Backup</strong></p>
<p>I highly suggest you work on a test dataset, or even set up a new one with a checking and credit card account..</p>
<p>Once run:<br>
- carefully review the moneybot console.. Did the script complete..? Are the messages OK? If not, stop. Any problems, contact me. - Then RESTART Moneydance. <em>You must do this</em> - Then launch Help>Show Console - With Console open, try downloading...... Do not keep doing this as the bank may block you. If it doesn't work, then the OFX header and data will be useful. - Error 2003 means you have either entered an incorrect account number, or you have Checking and Savings mixed up, or your CC number has changed - the connection is actually working OK if you see this error.</p>
<p>If anyone runs this script, let us know? If you have any problems work, let us know....</p>
<p><strong>If you get connection problems, please try disabling proxies, VPNs, Pi-Hole, Browser blockers, DNS Sinkholes, Cookie blockers to eliminate these as potential problems</strong></p>
<p>(not support, just a fellow user and creator of (the very free and most-excellent Toolbox 🧰 extension for Moneydance..) <a href="https://yogi1967.github.io/MoneydancePythonScripts/">https://yogi1967.github.io/MoneydancePythonScripts/</a></p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T13:47:13Z2021-03-13T13:47:13ZNCSECU Transactions Not Downloading<div><p>Hi Stuart - Thanks for putting this together. I went through the steps, restarted, and no luck. The correct user-agent is being sent but the server rejects the request saying we've gotten some OFX with no headers.</p>
<p>Last section of log file below</p>
<pre>
<code>connecting to: https://onlineaccess.ncsecu.org/secuofx/secu.ofx with method: POST
Connecting with https headers:
POST /secuofx/secu.ofx HTTP/1.1
Host: onlineaccess.ncsecu.org
Content-Type: application/x-ofx
Accept-Language: en-us
Date: Sat, 13 Mar 2021 08:36:58 EST
Accept: */*
User-Agent: InetClntApp/3.0
Content-Length: 657
Cache-Control: no-cache
Connection: close
---end headers
HTTP/1.1 200 OK
Cache-Control: no-store, must-revalidate, no-cache
Pragma: no-cache
Connection: close
Content-Type: text/html
Content-Length: 245
Connection: close
HTTP response headers:
content-length: [245]
content-type: [text/html]
connection: [close]
cache-control: [no-store, must-revalidate, no-cache]
pragma: [no-cache]
Reading message from https://onlineaccess.ncsecu.org/secuofx/secu.ofx
>>>>>>>>
<html>uh oh, we've gotten some OFX with no headers: <html></code>
</pre></div>cgrindstag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T14:01:52Z2021-03-13T14:01:52ZNCSECU Transactions Not Downloading<div><p>what happens if you restart MD and try again?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T14:02:46Z2021-03-13T14:02:46ZNCSECU Transactions Not Downloading<div><p>To clarify, don't re-run the script, just retry the connection after a restart?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T14:09:06Z2021-03-13T14:09:06ZNCSECU Transactions Not Downloading<div><p>I did that a couple of times before posting. Same error.</p></div>cgrindstag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T14:10:36Z2021-03-13T14:10:37ZNCSECU Transactions Not Downloading<div><p>I was able to successfully download all accounts. A month's worth of<br>
transactions on 7 accounts is a lot to process! Thank you very much!</p></div>Scott Kirkpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T14:17:51Z2021-03-13T14:17:51ZNCSECU Transactions Not Downloading<div><p>@margopowell 😃 +1 (=1)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T14:18:11Z2021-03-13T14:24:08ZNCSECU Transactions Not Downloading<div><p>@Scott Kirkpatrick 😃 +1 (=2)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T14:19:47Z2021-03-13T14:19:47ZNCSECU Transactions Not Downloading<div><p>@cgrinds - what version of MD? If MD2021 - please try preview build 3036/3039. I saw this originally, but then it was OK. Do you have a proxy, VPN, cache blockers, pihole etc?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T14:26:58Z2021-03-13T14:26:58ZNCSECU Transactions Not Downloading<div><p>I'm on 3034, but the pi-hole suggestion was spot on.<br>
<strong>After disabling pi-hole, transactions downloaded without issue.</strong></p>
<p>Thanks!</p>
<p>SIGH - why on earth would OFX connections be blocked by pi-hole. Off to figure that out...</p></div>cgrindstag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T14:27:37Z2021-03-13T14:27:37ZNCSECU Transactions Not Downloading<div><p>@cgrinds 😃 +1 (=3)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T15:30:49Z2021-03-13T15:31:58ZNCSECU Transactions Not Downloading<div><p>Stuart you are the BEST!</p>
<p>I was able to get my NC SECU accounts up and running.<br>
As Stuart indicates in his instructions you only need to run the script once - I was an idiot and ran it twice (which wiped out my previous account setup). You run the script once for your first account and then update the rest of your SECU accounts via Menu Bar > Online > Setup Online Banking Account.</p>
<p>Stuart - thanks IMMENSELY FOR YOUR time and effort to make downloads work again for my SECU account and I am now off to work on your USAA patch to allow downloads there as well.</p></div>margopowelltag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-13T16:22:26Z2021-03-13T16:22:26ZNCSECU Transactions Not Downloading<div><p>I want to give this a try but am away from<br>
my computer access for a few days. It will be mid week before I can do it. Thank you Stuart for your attempts to help.</p>
<p>Lisa P. Cunningham</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-14T10:14:18Z2021-03-14T10:14:18ZNCSECU Transactions Not Downloading<div><p>All, NC SECU specific instructions are now available as a PDF within the package - link above on post 39. (thanks @dtd)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-14T14:31:15Z2021-03-14T14:31:15ZNCSECU Transactions Not Downloading<div><p>I've added a new configuration file for 'SECU' for hleofxquotes tool</p>
<ul>
<li><a href="https://bitbucket.org/hleofxquotesteam/hleofxquotes/wiki/ofx-SECU.txt">https://bitbucket.org/hleofxquotesteam/hleofxquotes/wiki/ofx-SECU.txt</a></li>
<li><a href="https://bitbucket.org/hleofxquotesteam/hleofxquotes/wiki/Download_OFX">https://bitbucket.org/hleofxquotesteam/hleofxquotes/wiki/Download_OFX</a></li>
</ul></div>hleofxquotestag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-14T15:08:50Z2021-03-14T15:08:50ZNCSECU Transactions Not Downloading<div><p>@hleofxquotes thanks! That works too.</p>
<p>Is it possible to setup the fi properties via the UI, but then download ofx files from the command line? That would help with some automation I have around this.</p></div>cgrindstag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-14T16:00:36Z2021-03-14T16:00:36ZNCSECU Transactions Not Downloading<div><blockquote>
<p>download ofx files from the command line</p>
</blockquote>
<p>I have a test version that will let you download via command-line</p>
<ul>
<li>Wiki: <a href="https://bitbucket.org/hleofxquotesteam/hleofxquotes/wiki/Download_OFX_Command_Line">https://bitbucket.org/hleofxquotesteam/hleofxquotes/wiki/Download_O...</a></li>
<li>Download: <a href="https://bitbucket.org/hleofxquotesteam/hleofxquotes-test/downloads/">https://bitbucket.org/hleofxquotesteam/hleofxquotes-test/downloads/</a></li>
</ul>
<p>You can keep multiple versions of hleofxquotes. Each "installation" is fully self-enclosed in its own directory.</p></div>hleofxquotestag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-14T16:22:21Z2021-03-14T16:22:21ZNCSECU Transactions Not Downloading<div><p>@hleofxquotes excellent! that worked well for downloading SECU</p></div>cgrindstag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-14T16:56:09Z2021-03-14T16:56:09ZNCSECU Transactions Not Downloading<div><p>Great work!</p></div> Terrytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-14T17:15:50Z2021-03-14T17:15:50ZNCSECU Transactions Not Downloading<div><p>@Terry 😃 +1 (=4)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-15T22:51:56Z2021-03-15T22:51:56ZNCSECU Transactions Not Downloading<div><p>Hi All,</p>
<p>Huge thanks to Stuart Beesley for figuring out the magic parameters to get this connection working again. I've pushed the updates out to the existing connections, so if you'd like to switch back to using the official NCSECU connection, please take the following steps for each account:</p>
<p>1) Select your account 2) Select the Online->Setup Online Banking menu 3) Click the Disable button. If no Disable button appears, then you should see the setup wizard at which point please proceed to step 5 4) Online->Setup Online Banking menu, again 5) Click the New Connection button, and select "State Employees Credit Union - NC" from the list of connections that appear 6) Continue to set up the connection as normal</p>
<p>Please let us know if this doesn't work for you.</p>
<p>All the best,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-15T23:13:30Z2021-03-20T21:40:32ZNCSECU Transactions Not Downloading<div><p>Greetings:</p>
<p>I do wish to thank Stuart Beesley and other's for working on a solution. I did try what Sean suggested and now I am receiving this error:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: State Employees Credit Union - NC</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: javax.net.ssl.SSLProtocolException: Connection reset</p>
<p>Mark</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T05:25:31Z2021-03-16T15:05:23ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T05:36:28Z2021-03-16T15:05:14ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T05:59:00Z2021-03-16T15:05:05ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T10:21:06Z2021-03-16T10:21:06ZNCSECU Transactions Not Downloading<div><p>@mdubbie - can you reboot and try again... 5 hours later it seems to be working? Let me know? Thanks</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T11:33:49Z2021-03-16T11:33:49ZNCSECU Transactions Not Downloading<div><p>I have reset both accounts within one of my Moneydance files. Closed and reopened Moneydance. I was able to setup up the checking account without any errors. But when I go to download, nothing happens.</p>
<p>Mark DuBois<br>
<a href="mailto:mdubbie@me.com">mdubbie@me.com</a><br>
919-724-3818</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T12:03:20Z2021-03-16T15:05:44ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T12:45:25Z2021-03-16T12:45:25ZNCSECU Transactions Not Downloading<div><p>I am actually using Moneydance 2019.3 (1880) on macOS Big Sur Version 11.2.3. But I do have the unregistered version of Moneydance 2021 (3032) trying it out on macOS High Sierra Version 10.13.6 and get the same results. Not sure where to find toolbox.</p>
<p>Mark</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T12:52:29Z2021-03-16T12:52:29ZNCSECU Transactions Not Downloading<div><p><a href="https://yogi1967.github.io/MoneydancePythonScripts/">https://yogi1967.github.io/MoneydancePythonScripts/</a></p>
<p>Download the signed version.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T13:02:07Z2021-03-16T13:10:18ZNCSECU Transactions Not Downloading<div><p>I too am having this error since this past weekend. I now get this during regular account updates:<br>
"A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server. Error Description: java.net.SocketTimeoutException: Read timed out"</p>
<p>This is with BECU and is for checking, savings, LOC, and Visa. So I decided I would try to disable then re-add the online banking, it was very slow in communicating to the CU, almost 3 minutes, then popped up "There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: Boeing Employees' Credit Union</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: java.net.SocketTimeoutException: Read timed out"</p>
<p>Should state that no pie hole, VPN, or any kind of jiggery pokery is being used to connect. Straight 1gb cable connection on gigabit internal cat6a network.</p></div>dantellocytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T13:15:44Z2021-03-16T13:15:44ZNCSECU Transactions Not Downloading<div><p>Can you help, show console. Keep it open. Download again. Post the console output here?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T13:21:53Z2021-03-16T21:09:32ZNCSECU Transactions Not Downloading<div><p>closed</p></div>dantellocytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T13:33:27Z2021-03-16T21:07:41ZNCSECU Transactions Not Downloading<div><p>closed</p></div>dantellocytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T13:37:22Z2021-03-16T21:08:05ZNCSECU Transactions Not Downloading<div><p>closed</p></div>dantellocytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T13:56:05Z2021-03-16T13:56:05ZNCSECU Transactions Not Downloading<div><p>@dantellocy - nope.. Help>Console Window.. Leaving this console open generates more debug messages...</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T13:58:41Z2021-03-16T13:58:41ZNCSECU Transactions Not Downloading<div><p>Yeah, I found it and forwarded you the console.. Thanks for your help.</p></div>dantellocytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T13:59:18Z2021-03-16T13:59:18ZNCSECU Transactions Not Downloading<div><p>@dantellocy - ah... you said BECU - that's a different profile (which we haven't fixed).. Do you also have a SECU account? If so, does this now work?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T14:00:27Z2021-03-16T14:00:27ZNCSECU Transactions Not Downloading<div><p>No, just BECU. Thought you'd like to know that it's not working as well<br>
now.</p></div>dantellocytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T14:10:52Z2021-03-16T15:03:36ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T14:49:55Z2021-03-16T14:49:55ZNCSECU Transactions Not Downloading<div><p>@Stuart - I download toolbox and ran it clear banking information. I went through set up online banking again and the connection worked. This was using Moneydance 2021 (3032) unregistered version. How would apply this to Moneydance 2019.3 (1880) which I am currently using actively? I also appreciate your help in getting this resolved.</p>
<p>Mark</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T14:55:45Z2021-03-16T21:08:31ZNCSECU Transactions Not Downloading<div><p>closed</p></div>dantellocytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T14:59:47Z2021-03-16T21:08:56ZNCSECU Transactions Not Downloading<div><p>closed</p></div>dantellocytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T15:01:38Z2021-03-16T15:01:38ZNCSECU Transactions Not Downloading<div><p>@mdubbie - you can't - 2019 doesn't work. I just tried it with my profile builder.. The newer versions include connection support. So I think you will have to upgrade.. S</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T15:03:17Z2021-03-16T15:09:01ZNCSECU Transactions Not Downloading<div><p>.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T15:08:37Z2021-03-16T15:08:37ZNCSECU Transactions Not Downloading<div><p>All, to clarify the latest on NCSECU.<br>
1/ My fix script works if you want to run that<br>
2/ The Moneydance profile is now working too (as of today). To use you will have to disable your profile on each SECU account and then setup online banking again. You might have to reboot first. You might need to run toolbox to delete the existing profile first. BUT, you don't need to do this if you already have a working profile using my script.<br>
3/ Don't try this on version 2019 - it simply doesn't work. you need to upgrade.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T16:02:02Z2021-03-16T16:02:02ZNCSECU Transactions Not Downloading<div><p>@All - I upgraded to Version 2021 (2006) and that resolved my issue. Thank for everyones help, especially Stuart Beesley, for spending the time to at least resolve my issue but hopefully others as well. Hopefully these changes will be permanent.</p>
<p>Mark</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T16:51:53Z2021-03-16T16:52:59ZNCSECU Transactions Not Downloading<div><p>@mdubbie 😃 😃 😃 +1 (=5)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-16T21:04:40Z2021-03-16T21:05:12ZNCSECU Transactions Not Downloading<div><p>Re: the command-line version of hleofxquotes mentioned in comment #55 (<a href="https://infinitekind.tenderapp.com/discussions/online-banking/18327-ncsecu-transactions-not-downloading/page/2#comment_49086789">https://infinitekind.tenderapp.com/discussions/online-banking/18327...</a>) and automation</p>
<p>This method will make it possible for you to perform additional processing of the OFX response such as</p>
<ul>
<li>remove zero dollar entries</li>
<li>add/remove/modify comment values</li>
<li>fix up mal-formed OFX content</li>
</ul>
<p>before importing them into MD.</p>
<ol>
<li>Run the command-line version<br></li>
<li>Run your script to post-process the OFX response files (they are always at a known location)<br></li>
<li>"Open" the *.ofx files to import.</li>
</ol></div>hleofxquotestag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-17T09:19:48Z2021-03-17T09:19:48ZNCSECU Transactions Not Downloading<div><p>To clarify the latest on NCSECU.<br>
1/ My fix script works if you want to run that and get core MD working again.<br>
2/ The Moneydance internal profile is now working too (as of 16th March). To use you will have to disable your profile on each SECU account and then setup online banking again. You might have to reboot first. You might need to run toolbox to delete the existing profile first. BUT, you don't need to do this if you already have a working profile using my script.<br>
3/ Don't try this on version 2019 - it simply doesn't work. you need to upgrade.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-17T18:28:28Z2021-03-17T18:28:30ZNCSECU Transactions Not Downloading<div><p>Just as further info, I've been following this discussion since the beginning, hadn't done anything or made any deletions or changes to my existing setup. I did download the latest version of Moneydance that I could get without a paid upgrade: Version 2020.2 (1929)</p>
<p>I tried a download this morning and it connected without errors but downloaded nothing. After a few hours I tried again and it all worked fine and downloaded all the transactions correctly.</p>
<p>So at this point it would appear to be working like it was before the problem.</p>
<p>Thanks to all who put in the work to make it happen!</p></div>DRWtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-17T19:57:27Z2021-03-17T19:57:27ZNCSECU Transactions Not Downloading<div><p>@DRW 😃 +1 (=6)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-17T20:42:02Z2021-03-17T20:42:03ZNCSECU Transactions Not Downloading<div><p>@Stuart, @DRW, and @hleofxquotes and anyone else who had a hand in this, thank you! I just got a chance to try it out and it is all working as expected again. Thanks also to the IK team for staying on top of this! :)</p>
<p>I'd love to know how y'all got it to work so that next January when NCSECU messes things up again, more of us will be ready to undo their bad decision.</p></div>dugginsjtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-17T20:53:14Z2021-03-17T20:53:14ZNCSECU Transactions Not Downloading<div><p>@dugginsj 😃 +1 (=7). (PS - it’s @dtd)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-18T17:33:49Z2021-03-18T17:33:49ZNCSECU Transactions Not Downloading<div><p>I would like to add my thanks to @Stuart, @MargoPowell and Sean for creating a fix for this problem. As a result of a totally unrelated Windows issue, I downloaded and re-installed the latest version of MD (after buying the upgrade) and the fix works perfectly.</p>
<p>dj</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-18T18:13:02Z2021-03-18T18:13:02ZNCSECU Transactions Not Downloading<div><p>@Dana 😃 +1 (=8)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-19T22:34:28Z2021-03-19T22:34:31ZNCSECU Transactions Not Downloading<div><p>Since Stuart is apparently keeping count... upgraded to MD 2021 and downloads are working now. I did have to clear the old profile (using a python script provided by support in a different thread, but I imagine it's doing the same thing as the toolkit) before "Set Up Online Banking" would work successfully.</p>
<p>Thanks for the efforts, everyone.</p></div>Jamie Taylortag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-20T05:00:13Z2021-03-20T05:00:13ZNCSECU Transactions Not Downloading<div><p>@Jamie Taylor 😃 +1 (=9). Yes the toolkit can do this for you. In fact, if you run the secu_create new profile script passed the first three clicks, it also deletes the profile at that point. Then you can abort the script...</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-03-21T05:50:45Z2021-03-21T05:50:45ZNCSECU Transactions Not Downloading<div><p>All, now. that the moneydance profile has been fixed, I have decommissioned my python script.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-01T15:19:19Z2021-04-01T15:19:20ZNCSECU Transactions Not Downloading<div><p>I've tried to install toolbox so that I can uninstall the script but clicking on Toolbox in Extension does nothing. I am running version 2021 but it shows no build number.</p></div>Scott Kirkpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-01T15:46:49Z2021-04-01T15:46:49ZNCSECU Transactions Not Downloading<div><p>To use toolbox you need to be on the preview version<br>
<a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<p>... but you don’t need it. Just disable and recreate the connection profile. It’s now been fixed in MD.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-01T16:33:48Z2021-04-01T16:33:49ZNCSECU Transactions Not Downloading<div><p>I haven't been able to download now for the last week. It acts like it connects but I get no new transactions. I had followed the directions to go back to the "normal" connection and that was working two weeks ago. When I go to Setup Online Banking, it always tells me the attached message. I've tried multiple times to disable and then setup and restart Moneydance before trying again.</p></div>Scott Kirkpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-01T17:03:37Z2021-04-01T17:03:37ZNCSECU Transactions Not Downloading<div><p>I can see from the message that you still have my custom profile installed. So install the latest preview build 3056 and then the latest toolbox. Then advanced mode, ofx tools, delete bank logon profile (remove_one_service). Then restart. Then setup online banking using the MD menu.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-01T20:46:56Z2021-04-01T20:46:57ZNCSECU Transactions Not Downloading<div><p>Thanks, Stuart. That fixed things.</p></div>Scott Kirkpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-14T16:02:00Z2021-04-14T16:22:18ZNCSECU Transactions Not Downloading<div><p>Anyone having trouble again with NCSECU transactions downloading? I'm not getting an error. It says it's downloading, but then nothing ever downloads. There ARE transactions to download. I've tried closing MD and restarting my Mac several times. I'm at a loss. This happened when I tried on Monday, but after restarting MD and the computer, my transactions downloaded. Today that just isn't working.</p>
<p>Edited to add: I am not a programmer. So I don't understand all the codes and such. I looked at the console window and I see some error messages in there. I just don't know what to do about it. Would appreciate any help possible.</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-14T16:47:34Z2021-04-14T16:47:37ZNCSECU Transactions Not Downloading<div><p>I'm getting this occasionally. When it does happen the following is the error log: uh oh, we've gotten some OFX with no headers:</p>
<p>However if I wait and just try it again (sometimes minutes, sometimes hours later) it then works fine. Not optimum but not a big enough problem for me to do anything about.</p></div>DRWtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-14T16:58:23Z2021-04-14T16:58:23ZNCSECU Transactions Not Downloading<div><p>Yes that’s exactly what’s going on. Glad to know I’m not only one.</p>
<p>Lisa P. Cunningham</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-14T20:14:02Z2021-04-14T20:14:02ZNCSECU Transactions Not Downloading<div><p>just a user</p>
<p>If NCSECU does intermittently download, then the problem is likely on their end, their systems may not be consistently working.</p>
<p>If that is the case, restarting MD will not make NCSECU servers work properly.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-17T02:32:50Z2021-04-17T02:32:51ZNCSECU Transactions Not Downloading<div><p>I haven't been able to download transactions since mid Feb 2021. at the NC State Employees Credit Union. I just saw this information that the issue might be resolved albeit a temporary fix but I've not been able to figure out what I need to do. At one point earlier, whenever I tried to start a new connection it would show the credit union as inactive. That is no longer the case. I'm using MoneyDance version 2021.1 (3065).<br>
I cannot disable profiles (no disable button). If I try to set a new connection, it pulls in my current account name, and account/routing numbers but it never asks me to input username or password. If I try to download transactions for a specific account, it will open the credit union login page but when I put in the information, then tells me the account isn't available. Please help!</p></div>clvr4evrtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-17T06:12:04Z2021-04-17T06:12:04ZNCSECU Transactions Not Downloading<div><p>IK fixed the profile with my help a few weeks ago. Sounds like you need to delete your profile and recreate it. My toolbox extension can delete it for you. Use the signed version.</p>
<p><a href="https://yogi1967.github.io/MoneydancePythonScripts/">https://yogi1967.github.io/MoneydancePythonScripts/</a></p>
<p>Drag the MXT to the moneydance left sidebar to install.</p>
<p>Advanced mode, ofx tools menu, delete banking profile. Select and delete ncsecu.</p>
<p>Then use moneydance online menu to recreate.</p>
<p>(Not support, just a fellow user)</p>
<p></p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-17T22:44:32Z2021-04-17T22:44:34ZNCSECU Transactions Not Downloading<div><p>OK. I'm getting frustrated. I guess I've done something wrong. I installed the toolbox, went to OFX tools menu and deleted my ncsecu banking profile. I have 5 accounts at that bank. After the first one, when I pulled up each account, there was no ncsecu profile to delete. BUT>>>when I try to set up new online profile, my account names still show along with account # and routing # on next page. It tells me moneydance has enough information to set up the profile. I can never input username and password.. If I attempt to download the accounts, it does nothing, or by individual account it opens the online webpage. Any suggestions?</p></div>clvr4evrtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-18T04:09:45Z2021-04-18T04:09:45ZNCSECU Transactions Not Downloading<div><p>Ok. Here’s a good test.<br>
- file / export backup and make a backup - file / new and create a new dataset - file / passwords, set up master passwords and store banking passwords - run online setup and link 1 account - see if it downloads - this is all as a test. - report back. Did it work?</p>
<p>After the test, just file / open and reopen your original live dataset.</p>
<p>Questions.<br>
- Do you have a master password set? - Do you have store online banking passwords set? - do you have any other online banks? If no, you could try online/forget passwords. Don’t do this if you have other banks set up. - do help/open console. Keep console open. Run the online setup again. After its ‘failed’, copy the console to a text file, redact, post the output here.</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-18T13:59:47Z2021-04-18T13:59:50ZNCSECU Transactions Not Downloading<div><p>FYI, I'm not a MD user, but I believe there is a problem with SECU's ofx server. I have been unable to download any transactions or query my accounts the past couple of days. Instead the server response is a an error message "The requested URL was rejected. Please consult with your administrator Your support ID is: *******************".</p>
<p>There are also reports in Quicken's forum that users are unable to download transactions via direct connect.</p>
<p><a href="https://community.quicken.com/discussion/7881499/state-employees-credit-union-nc-ol-220-a-errors/p5">https://community.quicken.com/discussion/7881499/state-employees-cr...</a></p></div>secucustomertag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-18T17:22:58Z2021-04-18T17:22:58ZNCSECU Transactions Not Downloading<div><p>@secucustomer - Thanks for the link. Good info.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-22T13:03:20Z2021-04-22T13:03:20ZNCSECU Transactions Not Downloading<div><p>I noticed my NCSECU accounts haven't downloaded any new transactions for several days. No error messages displayed in the status bar so it appeared there were simply no transactions to download, but I knew that not to be true. So, I came here to see if there's a (new?) problem...</p>
<p>Checked the console window once I knew what to look for and found that I am getting:</p>
<p>The requested URL was rejected. Please consult with your administrator.<br>
<br>
<br>
Your support ID is: XXXXXXXXXXX<br>
<br>
<br>
<a>[Go Back]</a>uh oh, we've gotten some OFX with no headers:</p>
<p>I read the linked Quicken forum as well. My, admittedly pessesmetic, take on all of it is that NCSECU is really hoping to push everyone to Web Connect. Because I use a different card for most transactions and then just pay it from the NCSECU account I've had for 31 years, I MIGHT even be able to live with Web Connect IF they would let me download the file via a web browser like Bank of America does. As it is, they only offer a .csv file and that is completely useless.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-22T18:53:40Z2021-04-22T18:53:41ZNCSECU Transactions Not Downloading<div><p>This is happening to me as well now. Same message in the Console "The requested URL was rejected. Please consult with your administrator." This is followed by a support ID and then an anchor tag () that says "uh oh, we've gotten some OFX with no headers:"</p>
<p>There are no error messages outside of the Console, so you'd otherwise not know anything was wrong; however, it does appear there's a new issue preventing accessing the OFX server.</p>
<p>Any suggestions on what to do to resolve this new issue?</p></div>dugginsjtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-23T14:34:39Z2021-04-23T14:51:41ZNCSECU Transactions Not Downloading<div><p>For what little it's worth, I sent the following to NCSECU via the Message system with the subject "Quicken"</p>
<p>I light of continuing problems with downloading transaction via Direct Connect, please make a manual Web Connect (not Express Web Connect) option available. The current option to manually download only .csv files is not helpful.</p>
<p>The response was:</p>
<p>Thank you for your feedback submission. We have added your suggestion to our list of enhancements to review in the future.<br>
Please let us know if you have any additional feedback or suggestions. As always, thank you for supporting your Credit Union</p>
<p>dj</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-23T20:45:49Z2021-04-23T20:45:49ZNCSECU Transactions Not Downloading<div><p>Web Connect will not help with Moneydance as this method is proprietary to Quicken.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-24T21:52:03Z2021-04-24T21:52:03ZNCSECU Transactions Not Downloading<div><p>Web Connect would actually be fine, as it basically means that people can just login with their browser and download an OFX/QFX file directly into Moneydance. If they actually do that, we could hook into it.</p>
<p>Thanks,<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-27T21:37:46Z2021-04-28T01:02:15ZNCSECU Transactions Not Downloading<div><p>Well downloads are working again. Not sure what changed as this morning it would not download, but this afternoon is has. Hopefully it will continue without issues.</p>
<p>Mark</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-28T01:00:20Z2021-04-28T01:00:22ZNCSECU Transactions Not Downloading<div><p>Mark, thanks for the info. I was able to download my transactions as well. Fingers crossed it continues.</p></div>secucustomertag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-04-28T12:09:29Z2021-04-28T12:09:29ZNCSECU Transactions Not Downloading<div><p>Download worked this morning. Maybe we're good until next year :-D</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-06T12:20:38Z2021-05-06T12:35:10ZNCSECU Transactions Not Downloading<div><p>Anyone else having problems again? This morning I received the following (buried deep in the Console Messages):</p>
<p>The requested URL was rejected. Please consult with your administrator.<br>
<br></p>
<p>and a bit below that:</p>
<p><a>[Go Back]</a>uh oh, we've gotten some OFX with no headers:</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-06T12:33:37Z2021-05-06T12:33:37ZNCSECU Transactions Not Downloading<div><p>Yes transactions once again won’t download. I’m done with this struggle. This constantly gives me grief and takes up way too much time. I bought Quicken yesterday. My life is instantly easier.</p>
<p>Lisa P. Cunningham</p></div>panthersfantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-06T12:49:11Z2021-05-06T18:44:18ZNCSECU Transactions Not Downloading<div><p>There's also activity today in the quicken thread referenced somewhere above (<a href="https://community.quicken.com/discussion/7881499/state-employees-credit-union-nc-ol-220-a-errors/p9">https://community.quicken.com/discussion/7881499/state-employees-cr...</a>):</p>
<blockquote>
<p>After a second failed attempt, I saw that Quicken had issued a program update. After completing this update, direct connect with ncsecu >now works, at least right now.</p>
</blockquote></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-08T21:36:00Z2021-05-08T21:36:00ZNCSECU Transactions Not Downloading<div><p>Just checked and my accounts are downloading again. Seems to be no pattern on what is going on.</p>
<p>Mark</p></div>mdubbietag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-20T21:58:38Z2021-05-20T21:58:41ZNCSECU Transactions Not Downloading<div><p>I'm trying to get NC SECU transaction downloads to work from within Moneydance after months of it not working. @Stuart Beesley , way back in post 39 of this thread, kindly posted a solution, but the "NC SECU" specific links in that post aren't working any more, and his "useful_scripts" collection doesn't seem to have any NC SECU information in it.</p>
<p>Can anyone point me to information on how to get my MD working with NC SECU again?</p></div>deantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-20T22:33:01Z2021-05-20T22:33:01ZNCSECU Transactions Not Downloading<div><p>IK/Moneydance, implemented Stuart's solution into Moneydance in late March, so you don't need Stuart's part anymore, which is why he decommisioned it.</p>
<p>So, if it is not working, try disabling and re-enabling the connection (that might make it use the new methodology).</p>
<p>That said, in reading recent posts, NCSECU is very flaky, it seems to go up, down, up, and down.</p>
<p>So, basically, you have to juggle at least two balls, making sure you have the new connection method in place, and having NCSECU working.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-21T12:31:34Z2021-05-21T12:31:36ZNCSECU Transactions Not Downloading<div><p>After mostly not working for about two weeks I've had transactions download without issues the last three days. It comes and goes...</p></div>DRWtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-24T16:12:48Z2021-05-24T16:12:52ZNCSECU Transactions Not Downloading<div><p>Thanks for the responses. I've tried downloading transactions from NC SECU several times over the last few days, with no successes. I get this error as soon as I attempt the download:</p>
<pre>
<code>"There was an error communicating with your financial institution. The details of this error are below.
Bank Name: State Employees Credit Union - NC
Account: (Account name)
Account Number: (Account number)
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: javax.net.ssl.SSLException: Connection reset"</code>
</pre>
<p>The console log shows it failing to get a sig file from IK at the beginning of a download attempt:</p>
<pre>
<code>...
> GET https://infinitekind.com/app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig
<<HTTP/1.1 404 Not Found
...
warning: unable to refresh FI info; error: java.lang.Exception: Got non-OK response when querying FI info: 404
java.lang.Exception: Got non-OK response when querying FI info: 404
...
then it goes on to try to do an OFX transaction with NC SECU:
...
connecting to: https://onlineaccess.ncsecu.org/secuofx/secu.ofx with method: POST
remote address:onlineaccess.ncsecu.org/216.76.60.171:443
...
which apparently fails with an SSL exception:
...
---end headers
javax.net.ssl.SSLException: Connection reset
...</code>
</pre>
<p>I have no idea if that's helpful...</p></div>deantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-24T16:26:56Z2021-05-24T16:26:56ZNCSECU Transactions Not Downloading<div><p>The 404 implies you are using a custom profile... By any chance are you using my custom profile from my script? I don't think this is a problem... NCSECU has been erratic.. Perhaps try again later/tomorrow?</p>
<p>(not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-24T16:39:57Z2021-05-24T16:39:59ZNCSECU Transactions Not Downloading<div><p>Thanks Stuart. I never got around to running your script, and I don't recall ever doing anything like a custom profile. I just installed the latest version of MD, though I didn't remove the old version first.</p></div>deantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-24T16:46:49Z2021-05-24T16:46:49ZNCSECU Transactions Not Downloading<div><p>if you go into online setup and click the dropdown, what's the name of the NCSECU profile? Perhaps send a SS..?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-24T16:58:18Z2021-05-24T16:58:21ZNCSECU Transactions Not Downloading<div><p>These ones?</p></div>deantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-24T17:37:12Z2021-05-24T17:37:12ZNCSECU Transactions Not Downloading<div><p>... looks OK.. I suspect another profile is causing the 404.... Perhaps restart MD. Help>Open console. Leave it open, then download all.. See what other info is in the console before the 404... Last time I saw this, a user had an old profile installed that had been decommissioned, or a manually setup profile...</p>
<p>(not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-05-24T19:15:15Z2021-05-24T19:15:18ZNCSECU Transactions Not Downloading<div><p>Here is the console output for the first account it tries to download after restarting MD and "download all accounts":</p>
<pre>
<code>Starting Moneydance 2021 (2006) at Mon May 24 15:05:58 EDT 2021
Settings Folder: C:\Users\dean\.moneydance
OS: Windows 8.1 6.3 x86
Java: 15 (AdoptOpenJDK)
Is in sandbox: false; restricted file access: false
creatingURLStreamHandler for protocol 'moneydanceextloader'
initialized extension txtimport in 0.005 seconds
Initializing fonts:
preferred: [[Dialog, SansSerif, Dialog]]
mono: [[Gill Sans, Monospaced]]
fonts resolved:
default: Dialog:12.0:style0
mono: Gill Sans:12.0:style0
header: Dialog:14.0:style0
register: Dialog:11.0:style0
reportTitle: Dialog:32.0:style0
calendarTitle: Dialog:11.0:style0
reportHeader: Dialog:10.0:style0
detailTitle: Dialog:14.0:style0
Setting look and feel class to com.sun.java.swing.plaf.windows.WindowsLookAndFeel
opening last file: I:\dean\Finance\MoneyDance\DeansAccounts.moneydance
loading dataset: I:\dean\Finance\MoneyDance\DeansAccounts.moneydance
creatingURLStreamHandler for protocol 'http'
loading with 128 bit encryption key
reading trunk data tiksync/trunk
trunk data loaded (0.415 seconds), checking for incremental updates
loading un-synced txn files...
loading synced txn files...
replacing root: null () with new root: My Finances (cc84b5c1-97f6-44d2-b9cb-eee5f2ad2f5b
creatingURLStreamHandler for protocol 'https'
opening connection with no proxy to https://infinitekind.com/app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig
connecting to: https://infinitekind.com/app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig with method: GET proxy: null
CookieHandler request for https://infinitekind.com/app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig
Cookies retrieved: {Cookie=[]}
Sending https request:
GET /app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig HTTP/1.1
Content-Length: 0
Host: infinitekind.com
DNT: 1
Accept-Encoding: gzip, inflate
Connection: close
---end headers
>> GET https://infinitekind.com/app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig
<<HTTP/1.1 404 Not Found
<<date: Mon, 24 May 2021 19:07:05 GMT
<<server: Apache/2.4.18 (Ubuntu)
<<vary: Accept-Encoding,Cookie
<<expires: Wed, 11 Jan 1984 05:00:00 GMT
<<cache-control: no-cache, must-revalidate, max-age=0
<<link: <https://infinitekind.com/wp-json/>; rel="https://api.w.org/"
<<connection: close
<<transfer-encoding: chunked
<<content-type: text/html; charset=UTF-8
warning: unable to refresh FI info; error: java.lang.Exception: Got non-OK response when querying FI info: 404
java.lang.Exception: Got non-OK response when querying FI info: 404
at com.moneydance.apps.md.view.gui.OnlineManager.updateServiceInfo(OnlineManager.java:728)
at com.moneydance.apps.md.view.gui.OnlineManager.getConnection(OnlineManager.java:97)
at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:514)
at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:3023)
at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:130)
at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:79)
at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:53)
at com.moneydance.apps.md.controller.Main.showURL(Main.java:1041)
at com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:204)
at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:151)
Sending message to https://onlineaccess.ncsecu.org/secuofx/secu.ofx
>>>>>>>>
using internal https checking
OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE
<OFX>
<SIGNONMSGSRQV1>
<SONRQ>
<DTCLIENT>20210524150657.347
<USERID>anonymous00000000000000000000000
<USERPASS>*
<GENUSERKEY>N
<LANGUAGE>ENG
<FI>
<ORG>SECU
<FID>1001
</FI>
<APPID>QWIN
<APPVER>2400
</SONRQ>
</SIGNONMSGSRQV1>
<PROFMSGSRQV1>
<PROFTRNRQ>
<TRNUID>1621883217355-0
<PROFRQ>
<CLIENTROUTING>MSGSET
<DTPROFUP>20070910
</PROFRQ>
</PROFTRNRQ>
</PROFMSGSRQV1>
</OFX>
<<<<77<<<<
connecting to: https://onlineaccess.ncsecu.org/secuofx/secu.ofx with method: POST
remote address:onlineaccess.ncsecu.org/216.76.60.171:443
application protocol:
handshake app protocol:null
enabled protocols:[TLSv1.3, TLSv1.2, TLSv1.1, TLSv1]
enabled cipher suites:[TLS_AES_256_GCM_SHA384, TLS_AES_128_GCM_SHA256, TLS_CHACHA20_POLY1305_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256, TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_RSA_WITH_AES_256_GCM_SHA384, TLS_DHE_RSA_WITH_CHACHA20_POLY1305_SHA256, TLS_DHE_DSS_WITH_AES_256_GCM_SHA384, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_DSS_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_RSA_WITH_AES_256_CBC_SHA256, TLS_DHE_DSS_WITH_AES_256_CBC_SHA256, TLS_DHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_DSS_WITH_AES_128_CBC_SHA256, TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384, TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384, TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_256_CBC_SHA, TLS_DHE_DSS_WITH_AES_256_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA, TLS_ECDH_RSA_WITH_AES_256_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_GCM_SHA384, TLS_RSA_WITH_AES_128_GCM_SHA256, TLS_RSA_WITH_AES_256_CBC_SHA256, TLS_RSA_WITH_AES_128_CBC_SHA256, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_EMPTY_RENEGOTIATION_INFO_SCSV]
ssl parameters:javax.net.ssl.SSLParameters@175d96e
send buffer size:65536
option: IP_TOS = 0
option: SO_LINGER = -1
option: SO_REUSEADDR = false
option: SO_SNDBUF = 65536
option: SO_KEEPALIVE = false
option: TCP_NODELAY = false
option: SO_RCVBUF = 65536
Connecting with https headers:
POST /secuofx/secu.ofx HTTP/1.1
Host: onlineaccess.ncsecu.org
Content-Type: application/x-ofx
Accept-Language: en-us
Date: Mon, 24 May 2021 15:06:57 EDT
Accept: */*
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1 Safari/605.1.15
Content-Length: 573
Cache-Control: no-cache
Connection: close
---end headers
set antialiasing to HRGB
javax.net.ssl.SSLException: Connection reset
at java.base/sun.security.ssl.Alert.createSSLException(Unknown Source)
at java.base/sun.security.ssl.TransportContext.fatal(Unknown Source)
at java.base/sun.security.ssl.TransportContext.fatal(Unknown Source)
at java.base/sun.security.ssl.TransportContext.fatal(Unknown Source)
at java.base/sun.security.ssl.SSLSocketImpl.handleException(Unknown Source)
at java.base/sun.security.ssl.SSLSocketImpl$AppInputStream.read(Unknown Source)
at java.base/sun.security.ssl.SSLSocketImpl$AppInputStream.read(Unknown Source)
at com.moneydance.apps.md.controller.olb.EchoInputStream.read(EchoInputStream.java:30)
at java.base/java.io.FilterInputStream.read(Unknown Source)
at com.infinitekind.util.IOUtils.readline(IOUtils.java:503)
at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.beginResponse(CustomURLStreamHandlerFactory.java:354)
at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getResponseCode(CustomURLStreamHandlerFactory.java:455)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2709)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2573)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.updateFIProfile(OFXConnection.java:624)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:914)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:924)
at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:514)
at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:3023)
at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:130)
at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:79)
at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:53)
at com.moneydance.apps.md.controller.Main.showURL(Main.java:1041)
at com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:204)
at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:151)
Suppressed: java.net.SocketException: Connection reset by peer
at java.base/sun.nio.ch.NioSocketImpl.implWrite(Unknown Source)
at java.base/sun.nio.ch.NioSocketImpl.write(Unknown Source)
at java.base/sun.nio.ch.NioSocketImpl$2.write(Unknown Source)
at java.base/java.net.Socket$SocketOutputStream.write(Unknown Source)
at java.base/sun.security.ssl.SSLSocketOutputRecord.encodeAlert(Unknown Source)
... 24 more
Caused by: java.net.SocketException: Connection reset
at java.base/sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at java.base/sun.nio.ch.NioSocketImpl.read(Unknown Source)
at java.base/sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.base/java.net.Socket$SocketInputStream.read(Unknown Source)
at java.base/sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at java.base/sun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(Unknown Source)
at java.base/sun.security.ssl.SSLSocketImpl.readApplicationRecord(Unknown Source)
... 20 more
opening connection with no proxy to https://infinitekind.com/app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig
connecting to: https://infinitekind.com/app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig with method: GET proxy: null
CookieHandler request for https://infinitekind.com/app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig
Cookies retrieved: {Cookie=[]}
Sending https request:
GET /app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig HTTP/1.1
Content-Length: 0
Host: infinitekind.com
DNT: 1
Accept-Encoding: gzip, inflate
Connection: close
---end headers
>> GET https://infinitekind.com/app/md/fis/57dd89e6-1226-4a4c-b658-b5fe133bbbc8.sig
<<HTTP/1.1 404 Not Found</code>
</pre>
<p>... more of same ...</p></div>deantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-07-15T14:10:50Z2021-07-15T14:10:50ZNCSECU Transactions Not Downloading<div><p>My NCSECU transactions stopped downloading again a week or so ago. Anyone else having problems?</p>
<p>Pretty much the same error as before:</p>
<p>uh oh, we've gotten some OFX with no headers:<br></p>
The requested URL was rejected. Please consult with your administrator.<br>
<br>
Your support ID is: < 7496489898000003176><br>
<br>
<a>[Go Back]</a>BEGINRESPONSE>>>>><br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
Your support ID is:</div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-07-15T14:16:20Z2021-07-15T14:16:20ZNCSECU Transactions Not Downloading<div><p>My downloads are failing too, Dana. Sigh</p></div>cgrindstag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-07-15T18:41:10Z2021-07-15T18:41:10ZNCSECU Transactions Not Downloading<div><h2><a name="ncsecu-39-s-current-response-" class="anchor" href="#ncsecu-39-s-current-response-"></a>NCSECU's current response:</h2>
<p>We apologize for the inconvenience. SECU takes the online security of its members' accounts very seriously. It appears that the technology used by 3rd party systems to try to access your SECU accounts is not passing our online security checks.</p>
<h2><a name="we-are-investigating-alternative-ways-to-provide-access-to-financial-3rd-party-systems-such-as-aggregators-that-still-meet-our-security-standards-please-note-that-in-order-to-ensure-the-security-and-integrity-of-your-data-the-work-to-establish-a-secure-connection-will-likely-take-some-time-to-complete-" class="anchor" href="#we-are-investigating-alternative-ways-to-provide-access-to-financial-3rd-party-systems-such-as-aggregators-that-still-meet-our-security-standards-please-note-that-in-order-to-ensure-the-security-and-integrity-of-your-data-the-work-to-establish-a-secure-connection-will-likely-take-some-time-to-complete-"></a>We are investigating alternative ways to provide access to financial 3rd party systems such as aggregators that still meet our security standards. Please note that in order to ensure the security and integrity of your data, the work to establish a secure connection will likely take some time to complete.</h2>
<p>This has been happening off and on for months, so I have no faith that it will really be resolved.</p></div> Terrytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-07-24T12:58:21Z2021-07-24T12:58:25ZNCSECU Transactions Not Downloading<div><p>I did get my transactions to download from NCSECU mid-June, but today, end of July, the download fails again.</p></div>deantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-08-01T12:25:24Z2021-08-01T12:25:27ZNCSECU Transactions Not Downloading<div><p>NCSECU Not downloading here either. Any solution would be most appreciated</p></div>Jerrytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-08-01T22:56:36Z2021-08-01T22:56:36ZNCSECU Transactions Not Downloading<div><p>Hi All,</p>
<p>I just wanted to let everyone know that we are actively working on this and hope to have a solution soon. I can't yet say what it is or when it will be available, but it is our very top priority and it shouldn't be more than a month.</p>
<p>Thanks,<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-08-01T22:58:50Z2021-08-01T22:58:55ZNCSECU Transactions Not Downloading<div><br></div>
<div><br>
<div class="gmail_quote">
<div class="gmail_attr">On Sun, Aug 1, 2021 at 6:56 PM Sean Reilly <<a href="mailto:tender%2Bdc284e6b3b@tenderapp.com">tender+dc284e6b3b@tenderapp.com</a>> wrote:<br></div>
<blockquote class="gmail_quote">
<div>
<table width="100%">
<tr>
<td></td>
</tr>
</table>
</div>
</blockquote>
<div>Thanks </div>
<div><br></div>
<blockquote class="gmail_quote">
<div>
<table width="100%">
<tr>
<td>
<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Sean Reilly (Support staff)</p>
<div>
<p>Hi All,</p>
<p>I just wanted to let everyone know that we are actively working on this and hope to have a solution soon. I can't yet say what it is or when it will be available, but it is our very top priority and it shouldn't be more than a month.</p>
<p>Thanks,<br>
Sean</p>
</div>
<div>
<p>On Sun, Aug 01 at 05:25 AM PDT, Jerry wrote:</p>
<blockquote>
<div>
<p>NCSECU Not downloading here either. Any solution would be most appreciated</p>
</div>
</blockquote>
</div>
</td>
</tr>
<tr>
<td>
<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/18327-ncsecu-transactions-not-downloading">NCSECU Transactions Not Downloading</a>.</p>
<p>Reply with #ignore to stop receiving notifications for this discussion.</p>
</td>
</tr>
</table>
</div>
</blockquote>
</div>
</div>
<br>
<div class="gmail_signature">
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div><span><b>Jerry Robinson</b></span></div>
<div><span>Jerry Robinson, Product Design Engineer</span><br></div>
<div>PO Box 366</div>
<div>Mars Hill, North Carolina 28754-0366</div>
<div>828 206-6688</div>
<div>Linkedin: <a href="https://www.linkedin.com/in/jerry-robinson-69012812/">https://www.linkedin.com/in/jerry-robinson-69012812/</a></div>
<div><br></div>
<div><br></div>
<div><br>
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</div>Jerry Robinsontag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-08-19T14:22:12Z2021-08-19T14:22:12ZNCSECU Transactions Not Downloading<div><p>That's great news. Thanks!</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-08-19T15:11:27Z2021-08-19T15:11:29ZNCSECU Transactions Not Downloading<div><p>Thanks Sean. I tested this again today; still no dice (and no download).</p>
<blockquote>
<p>Hi All,</p>
<p>I just wanted to let everyone know that we are actively working on this and hope to have a solution soon. I can't yet say what it is or when it will be available, but it is our very top priority and it shouldn't be more than a month.</p>
<p>Thanks, Sean</p>
</blockquote></div>deantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-09-06T18:09:32Z2021-09-06T18:09:33ZNCSECU Transactions Not Downloading<div><p>Hello Support Staff,<br>
Any update on getting the downloads to resume for NCSECU? It has been going on for quite some time now which is discouraging. Had really hoped you would have found a solution for your users.</p></div>wildstate1000tag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-09-29T17:23:23Z2021-09-29T17:23:23ZNCSECU Transactions Not Downloading<div><p>Sadly looks like the solution for the NCSECU problem is to share our personal data with Plaid.</p>
<p>This sacrifices one of Moneydance's most significant features, which is a privacy friendly non-cloud based bank syncing. Seems like a big change. The biggest reason I picked Moneydance was because of their stance on privacy - that stance is erroded when you partner with Plaid or any of the other data aggregators.</p></div>cgrindstag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-09-29T22:16:58Z2021-09-29T22:16:58ZNCSECU Transactions Not Downloading<div><p>Hi cgrinds,</p>
<p>We will continue to work on getting NCSECU connecting using the direct OFX approach which doesn't require using Plaid, but we've reluctantly realised that we also need to provide the option of using an aggregator to our customers. I'll be posting more details about this decision and the implications, but I wanted to give you a quick summary here.</p>
<p>Multiple major banks have contacted us to indicate that they are moving away from OFX and will eventually stop running their servers. We have met with many of them about alternative methods of connecting and even joined as full members of the Financial Data Exchange (FDX: <a href="https://financialdataexchange.org">https://financialdataexchange.org</a>). We were clear that our preference is for Moneydance, on your computer, to connect directly to their services, avoiding any "middle men" or aggregators, as they are called.</p>
<p>I was shocked to hear from the banks that they <em>wanted</em> us to use the aggregators and that if we wanted to connect directly to them then there would be an indeterminate delay on being allowed to do so. Many months later, we're still waiting. That's another thing about the newer protocols like FDX or the EU and UK's Open Banking initiatives - they are more secure, but clients usually need to be registered and authorised to connect, so we would need explicit approval from each bank and it was clear that that approval was not going to be easy to get. I don't really blame the banks, as it is so much easier for them to deal with a few major aggregators rather than hundreds or thousands of different software vendors.</p>
<p>We will still push for and implement direct connections to as many banks as possible, and we will <em>never</em> drop support for direct connections as long as even a single bank runs an OFX server, but if Moneydance customers want to download their transactions, it's clear that this is the only way to provide that option for the vast majority of banks.</p>
<p>I'll be honest: using an aggregator does have privacy implications in that customer transaction data (descriptions amounts, and sometimes additional metadata) goes through the aggregators' servers. On the other hand, the security is often much better than with OFX in that for many banks you will authenticate directly with the bank, including using 2-factor authentication. The aggregators and Moneydance are granted a token that provides access for a certain period of time. In those cases neither Moneydance nor the aggregator will have your password and often not even your username. For connections through Plaid, even Moneydance has no idea of your name, password, or other login credentials.</p>
<p>We chose Plaid specifically for their better privacy policy regarding end-user data. They do not share or distribute your data in any way according to the people we've talked to there as well as their privacy policy which you can find here: <a href="https://plaid.com/legal/#end-user-privacy-policy">https://plaid.com/legal/#end-user-privacy-policy</a></p>
<p>I will reiterate that we will <em>never</em> force anyone to use the aggregation. We will <em>never</em> require a subscription to use Moneydance and the current direct OFX connections. We will continue to look for and implement more direct ways to connect to banks while preserving your privacy.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-09-29T22:34:02Z2021-09-29T22:34:02ZNCSECU Transactions Not Downloading<div><p>Thank you Sean, good message.<br>
It should be front and center, though, vs. just about NCSECU.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-02T18:15:09Z2021-10-02T18:15:09ZNCSECU Transactions Not Downloading<div><p>So, it the bottom line that in order to access NCSECU data (and I'm guessing others in the future) is to upgrade Moneydance?<br>
T</p></div> Terrytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-02T22:06:52Z2021-10-02T22:06:52ZNCSECU Transactions Not Downloading<div><p>Hi Terry,</p>
<p>That is certainly the most reliable way to access NCSECU, unless they fix the problem with their OFX server. Personally I doubt they will fix the issue with the OFX server because in the past couple of years banks have been phasing out those servers.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-02T22:51:10Z2021-10-02T22:51:12ZNCSECU Transactions Not Downloading<div><p>So, Sean, is a new version of Moneydance (with NCSECU) “auto download” now<br>
available?</p></div>Jerry Robinsontag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-02T22:57:18Z2021-10-02T22:57:18ZNCSECU Transactions Not Downloading<div><p>just a user - I'd refer you to post 146 where Sean responds in detail.</p>
<p>There is now a PREVIEW release which begins the Plaid integration, which should include NCSECU. Unless you like being a beta tester, I'd recommend waiting until it becomes stable.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-04T00:14:54Z2021-10-04T00:14:54ZNCSECU Transactions Not Downloading<div><p>I do not mind at all paying for the aggregator as a subscription, if this will solve the problem. After years with MD, Quicken is just not an option for me - I hated it on my Mac, selected MD, and the current Quicken online option is even worse than the PC/Mac versions. Thank you Sean for pushing this forward.</p></div>donnatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-12T13:22:17Z2021-10-12T13:55:25ZNCSECU Transactions Not Downloading<div><p>A close and re-open of Moneydance seems to have solved the error noted below. Now if I can just figure out how to map the two checking and two savings accounts at NCSECU to the proper MD accounts I think everything will be good. Unfortunately, they are only listed by generic "Checking" or "Share" (NCSECU's name for savings) with no balance or account numbers shown.</p>
<p>I tried again after getting the screen shot below, and it more or less worked. I first connected my BoA account and then tried NCSECU again. Plaid seems to have gone through everything correctly, but I now have 2 "no name" entries under Set Up Moneydance+ and when I try to Refresh I get:</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: Moneydance+</p>
<p>The error code reported by the server was: 0</p>
<p>Received malformed response: Response{protocol=h2, code=401, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Error: java.lang.RuntimeException: Could not parse error response</p>
<p>[Initial message after first attempt] I'm trying the Moneydance 2022 Preview version and Plaid based subscription service in an attempt to get my NC SECU transactions downloaded. When I tried to connect to NCSECU I received the following.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-13T00:15:13Z2021-10-13T00:15:19ZNCSECU Transactions Not Downloading<div><p>I'm brand new to Moneydance -- purchased v. 2021.1 3069) just last week.</p>
<p>I've read through this whole NCSECU thread, up through today's post by Dana indicating that the download is now working. I'm not a developer and am unable to follow all of the coding along the way.</p>
<p>Am I too naive to think that someone can explain to an average person <em>what</em> I need to enter <em>where</em> in order to import my NCSECU accounts in Moneydance? I pasted in a couple of URLs that I found in someone's code in this thread. But I am flying pretty blind here.</p>
<p>It seems that Dana figured out how to make it work?</p>
<p>Lisa</p></div>lisatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-16T01:17:37Z2021-10-16T01:17:39ZNCSECU Transactions Not Downloading<div><p>NCSECU and MD+ worked last week and hasn't worked all week again. Plaid is complaining (again) as in Dana's post above.</p></div>Scott Kirkpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-21T12:54:25Z2021-10-21T12:54:25ZNCSECU Transactions Not Downloading<div><p>Hi Lisa - I'll try to explain what I've figured out, but it took several attempts and is still only working when I remove and re-connect NCSECU. That is, it seems to work once, or maybe one day, and then doesn't work again until I remove the SECU connection and reconnect it through Plaid. Sometimes I receive the Plaid message shown above, sometime I don't.... I assume all of this is a SECU issue since both Moneydance, the "+" subscription and Plaid all seem to be working well with my Bank of America and Chase/Slate accounts. [a side note - my BoA account did not allow download of transactions via OFX before trying MD+ but the MD+/Plaid connection is working great].</p>
<p>What I think I've figured out is:</p>
<p>You will need the 2022 version of Moneydance from the Preview page (I'm not sure I should post a link - search for Moneydance Preview and you can find it pretty easy)</p>
<p>1 - BACKUP your data file!!!!! [I've had no problems, but step 2 can be a pain to recover from if things don't work as you want]</p>
<p>2 - remove Direct Connect (OFX) connection for accounts you want to connect via Moneydance+/Plaid. If the Direct Connect connection is left in place it APPEARS to take precedence over the MD+/Plaid connection and nothing downloads from SECU.</p>
<p>3 - [sorry, I don't recall the exact steps to set-up MD+/Plaid] Choose "Setup Moneydance+" from the Online menu and follow the process as you are led through it. This will include setting up a Plaid "account" and following it's process to add your financial institution(s). The process and related questions seem to vary by institution.</p>
<p>4 - return to MD+ and choose "Setup Moneydance+" again. You may need to close and reopen Moneydance to get new institutions to show up; or the "Refresh" button my cause them to appear.</p>
<p>5 - then the especially fun part for SECU - match the accounts retrieved from your institution to your MD accounts; SECU lists all checking accounts as "Checking" and share accounts (savings) as "Share" with no account number or balance info available to help know which is which. You can pick one, download the transactions and if they are not for that account, select and delete them while they still appear as new downloaded transactions and then try another account. If someone know a better way please share it!</p>
<p>I'm sure I've omitted very important steps or information, so everyone please offer corrections and additions.</p>
<p>Dana</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-21T15:21:37Z2021-10-21T15:21:37ZNCSECU Transactions Not Downloading<div><p>And now SECU seems to be completely broken AGAIN!</p>
<p>Transactions downloaded yesterday (after a disconnect/reconnect). They wouldn't this morning so I tried disconnecting and reconnecting again. Now I get a persistent message that SECU has made a change that prevents you from being able to link your accounts and cannot reconnect.</p>
<p>I sent the following message to SECU and fully intend to follow through moving my accounts. Can anyone suggest a credit union in NC that works well with Moneydance?</p>
<p>Message to SECU<br>
I have recently started using a Plaid based service to access my account data. It has worked intermittently in that transactions will download once but I need to disconnect and reconnect the accounts to get them to download the next time. Today I disconnected to go through that very annoying process and I am now receiving an error indicating that SECU has made a change that prevents you from being able to link your accounts.</p>
<p>Please address this issue immediately! I am paying for an additional service because SECU made changes a few months ago that prevent my Moneydance financial management software from downloading transactions via direct connect (OFX). I messaged SECU multiple time regarding that issue but no solution was offered - just meaningless references to future possibilities.</p>
<p>It has reached the point that if this is not addressed before the end of the year, I will seek another credit union to move my checking and savings accounts to. It is quite ridiculous that it is this difficult to download basic transaction data.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-22T01:28:07Z2021-10-22T01:28:09ZNCSECU Transactions Not Downloading<div><p>Dana,</p>
<p>After unsuccessfully trying to download from NCSECU for more than a week<br>
(again), I tried what you mentioned. I disconnected and reconnected, and relinked my accounts and they downloaded with no problems. Not sure how<br>
many more times I'll have to do this but Plaid doesn't appear to be playing<br>
nice with NCSECU.</p></div>Scott Kirkpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-22T18:50:55Z2021-10-22T18:50:55ZNCSECU Transactions Not Downloading<div><p>Scott - I agree. It seems that I have to reconnect daily. I was not able to at all yesterday, but could again this morning. SECU's response to my message (pretty much same as always):</p>
<p>Dear Member,</p>
<p>Thank you for the message. We appreciate your position and understand why there would be frustration when the application seemingly stopped working on a whim. Unfortunately, SECU's policy has always been that we would do no maintenance or support any third party apps except Quicken, as we have a partnership with Quicken.</p>
<p>Both SECU and third parties often update our applications and because we do not have agreements with these third parties, integration is susceptible to breaking with any change.</p>
<p>We are working diligently to vet new connection methods as well as the security of the applications themselves as your account security is our number one priority. We hope to be able to resolve this issue soon. Please let us know if you have any further questions or concerns. Thank you.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-22T19:01:20Z2021-10-22T19:01:21ZNCSECU Transactions Not Downloading<div><p>Dana,</p>
<p>Yeah, Plaid is constantly saying that they have connectivity issues but<br>
isn't the linked accounts something between them and MD? It's not like my<br>
account data has changed at NCSECU.</p></div>Scott Kirkpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-22T19:04:00Z2021-10-22T19:05:19ZNCSECU Transactions Not Downloading<div><p>It sounds to me like it's a problem with Plaid accessing SECU data. I'm REALLY not sure, but that's what I inferred from the message.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-22T23:01:35Z2021-10-22T23:01:35ZNCSECU Transactions Not Downloading<div><p>just a user...</p>
<p>i'd say it's NCSECU not wanting to work with either MD or Plaid; as they say "it's all about Quicken".</p>
<p>MD was downloading from NCSECU (on and off) for quite some time, but NCSECU finally just cut it off. ONE of the reasons that MD (Sean) worked to create MD+, as supposedly an aggregator would work with more institutions.</p>
<p>Seems like Plaid is also "not good enough" (i.e. not Quicken) for NCSECU.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-27T01:20:33Z2021-10-27T01:20:35ZNCSECU Transactions Not Downloading<div><p>And today I get this when I try to reconnect.</p></div>Scott Kirkpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-27T01:23:12Z2021-10-27T01:23:12ZNCSECU Transactions Not Downloading<div><p>Yep - sounds like NCSECU doesn't want to work with Plaid either....</p>
<p>I don't use NCSECU, but I blame the bank not MD or Plaid.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-27T11:34:19Z2021-10-27T11:34:21ZNCSECU Transactions Not Downloading<div><p>Well, IMO- Infinite Kind should remove NCSECU from its list it advertises<br>
as having the availability of automatic transaction download capabilities<br>
until this issue is resolved so as to not disappoint more users of MD.</p></div>Jerry Robinsontag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-29T22:15:23Z2021-10-29T22:15:23ZNCSECU Transactions Not Downloading<div><p>Today's problem....</p>
<p>I removed and re-connected my NCSECU accounts in MD+ and now get this response for each of 5 accounts when I try to download transactions. It has been happening all afternoon:</p>
<p>The account you've connected is being scanned and will be ready for download shortly. Please retry your download a bit later, or contact Moneydance support if it has been more than a few hours.</p>
<p>Account:XXX<br>
Account Number:XXX<br>
Additional information from the server:<br>
Error type: ITEM_ERROR<br>
Error code: PRODUCT_NOT_READY<br>
Request ID: O9F3dSqKM8uWSkL<br>
Message: the requested product is not yet ready. please provide a webhook or try the request again later</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-29T22:25:04Z2021-10-29T22:25:04ZNCSECU Transactions Not Downloading<div><p>Hi Dana,</p>
<p>Yes, that's a fairly normal error message but it actually doesn't indicate a problem. MD+ (specifically Plaid) is in the process of retrieving your data from NCSECU. I'm not sure how long it usually takes, but if it is beyond 12 hours then let me know and we can contact Plaid to try and track down a more specific status.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-29T22:44:22Z2021-10-29T22:44:24ZNCSECU Transactions Not Downloading<div><p>Plaid is still telling me that NCSECU won't allow it to link my accounts.</p></div>Scott Kirkpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-10-30T21:31:30Z2021-10-30T21:31:30ZNCSECU Transactions Not Downloading<div><p>Thanks, Sean. The same message is still displayed today. I can try disconnecting and reconnecting again - some days that works, some days I can't get through the connection process.</p>
<p>I understand that the problem is with SECU - they really don't want to connect with anything but Quicken and even Quicken users seem to have frequent problems.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-11-05T00:48:30Z2021-11-05T00:48:30ZNCSECU Transactions Not Downloading<div><p>I had time this evening to disconnect and reconnect NCSECU again. Transactions downloaded for all accounts. It's really nice when it works :-)</p>
<p>It will be interesting to see if it works again tomorrow - I'm expecting no.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-11-05T01:01:16Z2021-11-05T01:01:16ZNCSECU Transactions Not Downloading<div><p>just a user. Keep us informed as to reliability.</p>
<p>Glad you got transactions tonight.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-11-05T14:02:33Z2021-11-05T14:02:33ZNCSECU Transactions Not Downloading<div><p>Are you using Plaid @Dana? I just tried downloading my NCSECU transactions preceeded by a "Disable online banking for this account" then setting up a "New connection" -- no dice. MD 2021.1 (3069)</p></div>deantag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-11-19T14:11:31Z2021-11-19T14:11:31ZNCSECU Transactions Not Downloading<div><p>I am using Plaid - when I do manage to set it up it works exactly once. The next day it doesn't download any transactions. I have to remove and re-create the connection to get it to download transactions again. Often, after I remove the connection in Plaid I can't re-create it. I can then mysteriously create it again another day????</p>
<p>As NCSECU is very clear that they only work with Quicken, I assume Plaid is trying to connect without support from NCSECU.</p></div>Danatag:infinitekind.tenderapp.com,2009-01-14:Comment/490464652021-11-19T14:14:49Z2021-11-19T14:14:51ZNCSECU Transactions Not Downloading<div><p>Dana,</p>
<p>I have the same problems. Most of the time when I try to reconnect my<br>
accounts, Plaid tells me that either there is communication problems or<br>
that NCSECU is not letting anyone connect their accounts. Then days or a<br>
week later, absolutely no problems for only one day.</p></div>Scott Kirkpatrick