tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/193-i-suddenly-cant-open-downloads-from-my-banksInfinite Kind: Discussion 2016-03-19T05:03:39Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/365789892015-04-17T14:10:43Z2015-04-17T14:10:43ZI suddenly can't open downloads from my banks. <div><p>Hi Rowan,</p>
<p>Sorry to hear you've run into issues downloading from your
banks. Can you try re-creating your connection with your financial
institution and see if that fixes the issue that you're seeing? You
will need to disable your current connection to your bank and then
recreate it using the New Connection button on the Online Banking
Setup screen. To do so, you can follow these steps:</p>
<p>1) Select your bank account in Moneydance
<br>
2) Select the Online->Setup Online Banking
button/menu
<br>
3) Click the "Disable" button. If you don't see a disable
button, continue to step 5.
<br>
4) Select the Online->Setup Online Banking button/menu
(again)
<br>
5) Click the "New Connection" button and select your bank and hit
OK<br>

6) Continue with the setup process, entering your
username/password
<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Winnie Aleshire<br>
Infinite Kind Support</p></div>Winnie Aleshiretag:infinitekind.tenderapp.com,2009-01-14:Comment/365789892015-04-18T00:16:11Z2015-04-20T13:21:31ZI suddenly can't open downloads from my banks. <div><p>Hello Winnie. Thank you so much for helping me to figure this
out. It turns out the problem was on my end. I had way too many
files in my downloads folder and it finally just wouldn’t
cooperate. However, on the way to that solution my tech erased the
Moneydance application and downloaded it again. Now I have only one
data file and I can’t find my 2 others. Ugh. I believe
I’ll be able to recover them from an external back up drive
but I haven’t figure that out yet. I may get back to you on
that. Thanks again. Have a nice weekend. Chris Rowan</p></div>christine rowan