tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/19559-online-errorInfinite Kind: Discussion 2021-09-20T07:55:17Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/493919292021-09-17T08:51:33Z2021-09-17T08:51:33ZTimberland Bank connection issue<div><p>Hi Suzette,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>The error 2000 normally indicates that the Direct Connect service requires to be enabled or re-enabled (in your case).<br>
You can accomplish this by asking your bank to set up your account for direct connections from Quicken (again).<br>
Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance.</p>
<p>Calling up your bank and stating precisely the following should get you started:</p>
<p><strong>"Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."</strong></p>
<p>Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. </p>
<p>Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/493919292021-09-18T23:01:27Z2021-09-18T23:01:27ZTimberland Bank connection issue<div><p>Thank you for your assistance Maddy. I decided to try it one more time before I sent an email to support at the bank. NOW it works.</p>
<p>Suzette</p>
<hr></div>winginsuetag:infinitekind.tenderapp.com,2009-01-14:Comment/493919292021-09-20T07:55:14Z2021-09-20T07:55:14ZTimberland Bank connection issue<div><p>You are welcome, Suzette!<br>
I'm very pleased to hear that.<br>
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy