tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/19572-direct-connect-data-downloads-via-voya-institutional-plan-servicesInfinite Kind: Discussion 2021-12-23T12:30:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/493966112021-09-23T12:23:20Z2021-09-23T12:23:20ZDirect Connect data downloads via Voya Institutional Plan Services<div><p>Hi Lawrence,<br>
Thank you for contacting Moneydance support.</p>
<p>I'm sorry to hear about the issue you have encountered connecting with Voya Institutional Plan Services. In other words your financial institution is stating that the only means to download your data automatically is through using an aggregator. Many banks are moving to this direction, so we've had to adapt to this "forceful" change in order to continue offering this service.<br>
Very soon we will be announcing the release of an update which will be able to connect automatically and download all transactions from Voya Institutional Plan Services and many other financial institutions.</p>
<p>Your update to the new version is free, but there will be a small monthly charge to use the new service.<br>
Although we would have preferred to avoid the subscription fee sadly we couldn't cover the cost to us without them. We will continue to provide Moneydance for a one-time charge so that users who don't want to have any subscription aren't forced to pay for them. Since you have purchased Moneydance we're looking at $2/month for the add-on download service, in your particular case.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy