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"no name" accounts in Moneydance+

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John Russell

01 Dec, 2021 06:47 PM

After a few iterations I was able to get Moneydance+ set up and working with Charles Schwab. However, I now have some connections in my Moneydance+ setup screen called "no name" that I can't remove. If I right-click and select remove, I get an error "Received malformed response: Response{protocol=h2, code=400, message=, url=https://mdplus.infinitekind.com/plaid/item/remove}
Error: java.lang.RuntimeException: Could not parse error response".

I also get a few of the malformed response errors anytime I try and download transactions, I suspect it is these lingering connections that are leftover from failed attempts at setting up Moneydance+

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1. 1 Posted by avp2 on 02 Dec, 2021 10:26 PM

   

   I was able to remove some unused/extra MD+ links with the "disconnect" function of the MD+ link button - right click on link button to access. I think this function was added around build 4060.

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2. 2 Posted by Ron S on 03 Dec, 2021 12:26 AM

   

   I had the same issue, but never figured out what triggered the issue. It was a nightmare. Random popups every 20 seconds or so-- didn't matter what I was doing. I could not find the offending account or trigger so I ended up canceling the MD+ extension. This is obviously not the preferred option since there are several accounts that I cannot get downloads for. But it was too annoying to wait it out hoping a version update would solve the bug. I'll be watching the posts to see if the bug ever gets resolved.

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3. 3 Posted by leeann on 03 Dec, 2021 09:32 AM

   

   I have this same problem as a result of trying to remove an institution. Trying to disconnect "no name" just produces error popups. And of course I get the random error popups the other posters get.

   • Screen_Shot_2021-12-03_at_01.16.20.png 320 KB
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4. Support Staff 4 Posted by Maddy on 03 Dec, 2021 11:37 AM

   

   @All

   Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you?
   Moneydance 2022.3 (4062) is now available to download from this page.

   Finally, when you are returned Error code: INVALID_ACCESS_TOKEN, it means that Moneydance + is trying to refresh but Plaid is saying there is a problem. You should navigate to the Online>Setup Moneydance + menu again and look in the connections list. When you see "no name" listed, you should disconnect it.

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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5. 5 Posted by leeann on 03 Dec, 2021 11:52 PM

   

   Hi Maddy,

   I am running the latest preview, and attempting to disconnect "no name"
   fails and generates error popups.

   Thanks,

   Lee Ann

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6. 6 Posted by caewok_2000 on 04 Dec, 2021 08:00 PM

   

   When first adding accounts, I saw the same thing with Moneydance 2022.2 (4060). I quit Moneydance, re-opened it, and it is currently displaying the accounts where before it had "no name". So ???

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7. 7 Posted by John Russell on 05 Dec, 2021 05:12 AM

   

   Hi Maddy,

   I upgraded to 2022.3 (4062).  Still, in Moneydance+ setup, if I select
   "no name", right-click, and select "Disconnect no name" I get an error: 
   "Received malformed response: Response{protocol=h2, code=400, message=,
   url=https://mdplus.infinitekind.com/plaid/item/remove} Error:
   java.lang.RuntimeException: Could not parse error response"

   Thanks
   John

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8. Support Staff 8 Posted by Maddy on 06 Dec, 2021 12:46 PM

   

   Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you?
   Moneydance 2022.3 (4063) is now available to download from this page.

   Please keep us posted on your progress, Thank you!

   --
   Maddy, Infinite Kind Support

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9. 9 Posted by John Russell on 06 Dec, 2021 01:20 PM

   

   Hi Maddy,

   I upgraded to 2022.3 (4063).

   I still cannot remove the "no name" entries in Moneydance+.  The
   behavior is slightly different, though.  Now when I select "Disconnect
   no name" I get

   "Received malformed response: Response{protocol=h2, code=400, message=,
   url=https://mdplus.infinitekind.com/plaid/item/remove} Error:
   java.lang.RuntimeException: Could not parse error response"

   followed by

   I'm sorry, Moneydance was unable to remove the [OK]

   then shortly after

   Error type: ITEM_ERROR
   Error code: ITEM_NOT_FOUND
   Request ID: k7cJjooMTKnKiQD
   Message: The Item you requested cannot be found. This Item does not
   exist, has been previously removed via /item/remove, or has had access
   removed by the user.

   Before the upgrade, the order was the malformed response, followed by
   the item_not_found, followed by I'm sorry.

   Thanks
   John

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10. 10 Posted by leeann on 07 Dec, 2021 08:40 AM

    

    It gets worse- I cancelled the Moneydance+ add on in hopes that it would clear the list of connected accounts. It didn't. And of course disconnect doesn't work because I'm no longer using the plugin. Could someone get the developers involved, please? And can they tell me what file(s) to edit to clear out the Moneydance+ account list? Given the current set of problems I suspect that setting up the Moneydance+ add on again may make things worse.

    Also- I forgot to mention what platform I'm using- Mac OS Big Sur on an iMac. Apologies for leaving that out.

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11. 11 Posted by Stuart Beesley ... on 07 Dec, 2021 09:02 AM

    

    Can u send a screen shot of the online md+ window showing connections.

    If you select md+ setup tab and then manage account. Have you clicked deactivate dataset in the website that pops up?

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12. 12 Posted by leeann on 09 Dec, 2021 05:10 AM

    

    I think I may have things sorted out. I upgraded to 2022.3 (4063) and resubscribed to Moneydance+, then restarted Moneydance. I opened the Moneydance+ window and -finally- the old accounts cleared. Now all I have to do is persuade my credit union to not expire the Plaid token every other day, which I will of course take up with them.

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13. 13 Posted by jonathan on 09 Dec, 2021 10:09 PM

    

    I am having a similar problem. Cannot delete or de-link no name and frequent pop ups with error messages. See attached.

    • JR1.pdf 85.6 KB
    • JR2.png 157 KB
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14. System closed this discussion on 10 Mar, 2022 10:10 PM.