tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/21106-can-no-longer-download-or-pay-bills-with-truist-accountInfinite Kind: Discussion 2022-01-10T15:05:07Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495901962022-01-10T12:49:11Z2022-01-10T12:49:11ZCan no longer download or pay bills with Truist account<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Moneydance --> About Moneydance.</p>
<p>If you haven't already, you should try to recreate the connection with BB&T. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select Online --> Setup Online Banking<br></li>
<li>Click the "Disable" button. If you don't see this button, just close the window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the same institution.<br></li>
<li>Select Online --> Setup Online Banking (again)
<br></li>
<li>Click the "New Connection" button and select BB&T - Online Banking and hit OK<br></li>
<li>Continue with the setup process, entering your username/password
</li>
</ol>
<p><strong>Make sure you pick "New Connection"</strong>, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.</p>
<p>Please let us know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495901962022-01-10T14:57:45Z2022-01-10T14:57:45ZCan no longer download or pay bills with Truist account<div><p>Thank you. It’s working OK today, so I think the problem yesterday was at the bank’s end.</p></div>davidsclovetag:infinitekind.tenderapp.com,2009-01-14:Comment/495901962022-01-10T15:05:03Z2022-01-10T15:05:03ZCan no longer download or pay bills with Truist account<div><p>You are welcome!<br>
I'm very pleased to hear that it's working correctly now.<br>
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy