tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/21172-i-cannot-download-account-information-with-moneydance-plusInfinite Kind: Discussion 2022-04-19T15:20:25Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/496180422022-01-18T15:16:24Z2022-01-18T15:16:24ZI cannot download account information with moneydance plus<div><p>Hi James,<br>
Thank you for contacting Moneydance support.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance.<br>
(e.g. Moneydance 2022.3 (4063))</p>
<p>Which bank are you trying to connect with?<br>
Are you following the steps outlined in <a href="https://infinitekind.tenderapp.com/kb/moneydance/connect-accounts-with-moneydance">this article</a> of the Knowledge Base?<br>
Are you receiving any error messages?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy