Moneydance+ bugs & Chase Accounts not Showing Up

moris's Avatar

moris

22 May, 2022 01:18 AM

I have been having quite a bit of issues with Moneydance+ over the last few weeks that seem to not go away.

1: Whenever I start the Moneydance App, the first Moneydance+ linked account that it tries to download errors out every single time. If I try to subsequently download it, it works just fine. How do I get this fixes, it's quite the annoying bug to have.
2: One of my Chase CCs completely disappeared from the Moneydance+ screen and no longer syncs, while a few other Chase CCs appear and download just fine. I have tried to de-link and re-link my Chase account (both through Moneydance and through the Chase website itself) to no avail. Please help me fix this.

Thanks in advance!

  1. Support Staff 1 Posted by Maddy on 25 May, 2022 12:23 PM

    Maddy's Avatar

    Firstly, please accept my sincere apologies for the delay in responding to your query, Moris!

    Upgrading to the latest preview version should hopefully fix the problem for you.
    Moneydance 2022.4 (4080) is now available to download from this page.

    I recommend creating a backup before proceeding with the upgrade. You can save your backup in a location of your choice.

    Then you should overwrite or manually remove the older version.

    Finally, if you could send us a screenshot with the specific error, we will send you the relevant corrective steps.

    You can read instructions for taking a screenshot here:
    https://www.take-a-screenshot.org/

    To add an attachment to this thread, click on Browse.

    Thank you

    --
    Maddy, Infinite Kind Support

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