tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/2259-re-unable-to-connect-and-downloadInfinite Kind: Discussion 2018-10-18T14:05:09Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/391223762016-02-09T00:38:04Z2016-02-09T00:38:04ZRe: unable to connect and download<div><p>Hi Mike,</p>
<p>Take a look at this post by Moneydance Support Staffer Ian:<br>
<a href="http://help.infinitekind.com/discussions/online-banking/2248-chase-bank-error#comment_39119134">
http://help.infinitekind.com/discussions/online-banking/2248-chase-...</a></p>
<p>His resolution, likely will only work if you are using
Moneydance 2015.</p>
<p>Chase broke the direct-connect connection to earlier versions of
Moneydance wherein the user had more than one account @ Chase.</p>
<p>If you <em>are</em> using a version of Moneydance earlier than
MD 2015, do not upgrade to MD 2015 until you understand that
reverting back to your earlier version is not necessarily straight
forward and might be less than a trivial task.</p>
<p>HTH -Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/391223762016-02-09T22:36:38Z2016-02-09T22:36:38ZRe: unable to connect and download<div><p>That worked! Thank you</p>
<p>Sent from my iPhone</p></div>Mike Ferristag:infinitekind.tenderapp.com,2009-01-14:Comment/391223762016-02-10T00:03:44Z2016-02-10T00:03:44ZRe: unable to connect and download<div><p>Hi Mike,</p>
<p>You're welcome. I'm glad that I could be of help.</p>
<p>-Kevin N.</p></div>-Kevin N.