tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/2265-chase-connections-stopped-workingInfinite Kind: Discussion 2016-05-10T10:30:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/391250992016-02-09T10:30:12Z2016-02-09T10:30:12ZChase connections stopped working<div><p>Hi Roger,</p>
<p>Can you confirm you followed these steps when resetting your
connection?</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online --> Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see this, just
close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online --> Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p><strong>Make sure you pick new connection, even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jenny