BofA billpay stopped working

larry's Avatar


08 Nov, 2022 06:06 AM

The last time I paid bills, on 21 Oct. things seemed to be ok. Today, when I try to send an on-line payment, after a long (> 1 minute) delay I get an error saying: "Bank Name: Bank of America !!Not Accepting New Connections!!" That's the same error I got before connecting to my BofA accounts via MD+ ... but I am connected via MD+, and have verified that from Online / Set Up Moneydance+. At the very least, the error message is ambiguous. "Not Accepting New Connections" make no sense for an account I've been using for over a decade. Is anyone else having this issue? If it's just me, how am I supposed to figure out what's wrong, and fix it?

  1. 1 Posted by dwg on 08 Nov, 2022 07:03 AM

    dwg's Avatar

    Moneydance + does not provide a bill pay service. Bill pay today is only supported via Direct Connect in Moneydance hence the software is trying to connect to BoA using DC which obviously no longer works and hence the error you get.

  2. Support Staff 2 Posted by Maddy on 08 Nov, 2022 12:05 PM

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    Hi Larry,

    We are sorry to hear about the problem you have encountered.

    Unfortunately, Bank of America have discontinued their use of OFX Direct Connect, which is required to download your transactions automatically into Moneydance for free. They've also stopped supporting 3rd-party bill pay. It would appear Bank of America hasn't informed their customers of this change, as we've received many support requests from other BoA customers in the last few days.

    Without Direct Connect, you are still able to easily import your data into the program for free. You can use a web browser to download files from your bank's website. We recommend you download using the OFX, QFX or QIF file format, which you can import into Moneydance using File > Import. The steps for manually importing your data are outlined in this article.

    Alternatively, if you're using Moneydance 2022, you can subscribe to Moneydance+. This is the new (optional) subscription service that allows you to download transactions from your banks using the Plaid aggregator. You can read more about Moneydance+ in this blog post. There is a 14-day free trial so you can fully test downloading from Bank of America before you're charged. If you have a Moneydance 2022 license key, the cost to use Moneydance+ is then $2/monthly. The steps for setting up this service are outlined here.

    Unfortunately Moneydance + doesn't support Online Bill Pay at the moment as outlined here.
    That being said please stay reassured that the development team are currently working to find a suitable replacement to allow our customers to use a similar service in the future.

    We have created a ticket in our system for this issue and I have attached it to this discussion now. By posting in this discussion your interest in the ticket has been registered. This is equivalent to voting for it. We will post on this thread as soon as there are further developments on this topic.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  3. 3 Posted by larry on 08 Nov, 2022 06:39 PM

    larry's Avatar

    Hi Maddy,
    Thanks for the explanation - it helps to know what's going on, and that it's not just an issue for me. Of course I look forward to you finding a way to make the bill pay work again, but I can live with having to go to the BofA web site to make payments, at least for a while.


  4. 4 Posted by wa1oui on 06 Dec, 2022 02:31 AM

    wa1oui's Avatar

    I lost BoA direct connect last month as well, but had just switched to MD+ before it happened, so didn't have a problem. HOWEVER, tonight I logged in to my BoA account on the web and it asked me if I wanted to continue using Quicken downloads, and if I replied yes I had to download within the next 10 minutes. Seems the left hand doesn't know what the right is doing.

  5. Support Staff 5 Posted by Maddy on 06 Dec, 2022 10:21 AM

    Maddy's Avatar

    @ wa1oui

    Are you referring to manual downloads?

    Maddy, Infinite Kind Support

  6. 6 Posted by wa1oui on 06 Dec, 2022 12:33 PM

    wa1oui's Avatar

    This comment was split into a new private discussion: BofA billpay stopped working

    Nope, never had to do manual downloads... always did direct connect until I switched to MD+/Plaid. I used to get these notices once in awhile while using direct connect, and said "yes" I want to continue to use it and then made the direct connect download within 10 minutes.

  7. 7 Posted by Scott Koenig on 12 Dec, 2022 02:18 PM

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    I'm fed up with Quicken and would love to switch and use + but billpay is a showstopper. Is there a way to stay abreast of your returning bill pay into the offering?

  8. Support Staff 8 Posted by Maddy on 12 Dec, 2022 03:34 PM

    Maddy's Avatar

    Hi Scott,
    We completely understand your position and that of so many other customers who use bill pay regularly.
    That being said, please stay reassured that this is the development team main priority and they are working to find a suitable replacement. Unfortunately we are unable to provide an ETA just yet, but we will keep you posted.

    We will post on this thread as soon as there are further developments on this topic.

    Maddy, Infinite Kind Support

  9. System closed this discussion on 13 Mar, 2023 03:40 PM.

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