online
this app does not bring down a list of banks when trying to set up an account. I would like my money back
Thank You,
Les Dudek
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Ethan on 16 May, 2015 12:21 PM
Hello Les,
I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today.
Can you please clarify where you are looking for this list? It sounds like you may be trying to set up online banking? If so, is where you are running into problems where you have opened your account register, and gone to Online->Set Up Online Banking from the menu bar?
Ethan
Moneydance Support
Ethan
Infinite Kind Support
2 Posted by Les Dudek on 16 May, 2015 03:26 PM
Yes, you are correct
Les
3 Posted by Jerome on 16 May, 2015 11:48 PM
Hi Les,
If you are attempting to set up a connection if a financial institution that you have not connected to before you will need to click the New Connection button before you will see a list of banks that you can connect to.
If you are still not seeing a list of financial institution populate, then could you send us the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.
Jerome
Infinite Kind Support
Jerome closed this discussion on 16 May, 2015 11:48 PM.
Les Dudek re-opened this discussion on 17 May, 2015 01:34 PM
4 Posted by Les Dudek on 17 May, 2015 01:34 PM
Jerome,
When I click on new connection I get the following window. Also attached is the console window.
Starting Moneydance 2015.3 (117
5) at Sun May 17 08:20:28 CDT 2015
Settings Folder: /Users/lesdudek/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 10.10.3 x86_64
Java: 1.8.0_40-ea (Oracle Corporation)
Is in sandbox: true; restricted file access: false
Initializing Moneydance SSL
Created new custom trust manager
TRUSTMGR: initialized custom stream handler factory...
initialised fonts:
base=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=13];
numeric=java.awt.Font[family=Menlo,name=Menlo,style=plain,size=12];
register=java.awt.Font[family=Dialog,name=Helvetica Regular,style=plain,size=12];
header=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=15]
multires images available: true
opening last file: Personal Finances
loading dataset: /Users/lesdudek/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Personal Finances.moneydance
loading with 128 bit encryption key
book:Personal Finances; uuid:7864caa8-3f1b-426c-994d-4c7135626abd
trunk data loaded (0.023 seconds), checking for incremental updates
reading txn file 20150515172912_980.txn
error loading txn file tiksync/out/20150515172912_980.txn; continuing. error: java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
reading txn file 20150515175208_672.txn
replacing root: null () with new root: Personal Finances (ec35f757-17ee-4999-8bb6-5c157a6ef6b5
invalid or null sync type ID; detecting best method...
No default syncing method could be determined. Using null
Was asked to re-open same account book: Personal Finances
no-op'ing
5 Posted by Scott Meehan on 17 May, 2015 03:56 PM
Hi Les,
Do you have a firewall, Net Nanny, antivirus software or any other software that might be blocking Moneydance's access to the internet? If so, can you try disabling it and see if you're able to connect then?
If you're still unable to connect, can you try reproducing the error and send us the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.
Scott Meehan
Infinite Kind Support
6 Posted by Les Dudek on 17 May, 2015 07:05 PM
I do not have any of those things. I sent u the latest console info.
Sent from my iPhone
7 Posted by Scott Meehan on 18 May, 2015 02:04 PM
Hi Les,
Can you try going to File -> Preferences in Moneydance, then go to the Network tab and make sure that the Use Proxy checkbox is unchecked?
Scott Meehan
Infinite Kind Support
8 Posted by Les Dudek on 18 May, 2015 02:16 PM
The proxy box was checked. Now we come to the next road block, I need to change my password, an error comes up that it needs to be 4 to 6 characters. I have done it multiple times.
9 Posted by Scott Meehan on 18 May, 2015 02:19 PM
Hi Les,
What financial institution are you trying to connect to?
It looks like you entered more than 6 characters in the screenshot you sent; have you tried entering 6 characters or less for a password for your connection?
Scott Meehan
Infinite Kind Support
10 Posted by Les Dudek on 18 May, 2015 03:39 PM
Scott,
After changing password directly at bank I have finally connected to bank thru moneydance. I then proceeded to download the transactions and they came thru with some duplicates. It seems
that one problem gets solved and another problem comes up. I have been using quicken for many years with satisfaction, it became time to upgrade so I thought I would try something else, that is how
I eventually bought your product. As you can imagine I am not happy and really do not want to keep having to solve problems.
Please kindly return my money.
Thank You,
Les
11 Posted by Scott Meehan on 18 May, 2015 03:50 PM
Hi Les,
I understand and thanks for bearing with us while trying to get these issues sorted out and I'm sorry that we weren't able to solve them satisfactorily. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
Scott Meehan
Infinite Kind Support
Scott Meehan closed this discussion on 18 May, 2015 03:50 PM.