Error 2000 reported when downloading from Wells Fargo

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box

22 Jun, 2015 04:18 PM

Called the bank and they said it was a known problem with Moneydance and to contact you.

  1. 1 Posted by Scott Meehan on 23 Jun, 2015 05:12 PM

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    Hi Box,

    Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, **even though your bank is still one of the connection choices after you disable it.** Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Scott Meehan
    Infinite Kind Support

  2. 2 Posted by Tom Vogt on 23 Jun, 2015 06:46 PM

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    I started to experience this same issue today.

  3. Support Staff 3 Posted by Ethan on 24 Jun, 2015 01:23 PM

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    Can you please clarify if you tried to reset your connection using the above steps for all affected accounts?

    Ethan
    Moneydance Support

  4. 4 Posted by Tom Vogt on 24 Jun, 2015 01:30 PM

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    I followed the instructions provided, and it is now working again. Thanks for the follow up.

    Sent from my iPad

  5. 5 Posted by Dan Glass on 24 Jun, 2015 05:55 PM

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    Ethan

    I disabled all accounts for Wells Fargo but get the same error when trying a new connection to the bank…..

    Thanks
    Dan

    Dan Glass

  6. 6 Posted by Ian L on 25 Jun, 2015 12:15 PM

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    Hi Dan,

    Can you confirm that you disabled all Wells Fargo accounts before setting up a new one and used the New Connection button to choose Wells Fargo, instead of the dropdown selector? The New connection button is especially important to make sure you get the newest information.

    If that still doesn't work, can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing? To do this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called remove_one_service.py (or remove_one_service_2015.py if you are running 2015) that will help do that. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can use these instructions to create a backup:

    http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...

    except copy your data set instead of moving it, in order to create a backup. So far, this hasn't caused any problems, but better safe than sorry!

    To use the file, first save it to your computer and then follow these steps:

    1. In Moneydance, click on the Extensions Menu and choose the Manage Extensions option.
    2. From the list of available extensions, choose the Python Interface extension, then click Install to download the extension and finish to complete the installation.
    3. Close the Manage Extensions window.
    4. Again, click the Extensions menu. This time, choose the Python Interface option.
    5. In the python window, click the read from file button and load the file from whereever you saved it. You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.
    6. Set up the connection to your bank like normal. Since all of your settings have been cleared, you should get the most recent connection information for your bank.

    Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.

    Ian
    Infinite Kind Support

  7. 7 Posted by Dan Glass on 29 Jun, 2015 03:45 PM

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    This last technique was successful.

    Thanks
    Dan

    Dan Glass

  8. 8 Posted by Gerald Achor on 29 Jun, 2015 03:53 PM

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    Ian,

    From all the activity seen around connection problems with Wells Fargo, is there any chance of incorporating the work of the Python Script with coding in MD; maybe a Menu choice of Removing an online connection?

    Just curious. (g)

    Jerry

  9. 9 Posted by Scott Meehan on 29 Jun, 2015 06:09 PM

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    Hi Jerry,

    We don't have to use the python scripts to remove services very often, so this case is a bit of an outlier, however I'll pass your suggestion along to the developers for consideration.

    Scott Meehan
    Infinite Kind Support

  10. 10 Posted by trevor on 29 Jun, 2015 07:02 PM

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    As someone who has had to use the python script before -- I would second the option of having a "delete connection" setting added.

    It always seemed odd to me that a connection could be created, but took an extension to delete a connection.

  11. 11 Posted by Gerald Achor on 29 Jun, 2015 07:37 PM

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    Azguy6,

    That was my thought. In the long run, it would seem to be less work for the IK Staff to continually do if such option (coding) was incorporated in MD itself. Maybe a feature to be added in the next major update of MD.

    Jerry

  12. System closed this discussion on 19 Mar, 2016 04:55 AM.

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