Upgrade to MD2015 - online payees gone

jdm_80's Avatar

jdm_80

26 Jun, 2015 01:56 AM

Good Evening,

I upgraded to 2015.5(1225) and while I can still download transactions from my financial institution, I cannot use online bill pay. All of my payees are gone from the listing and the option to add payee, etc. are all missing. How can I restore my payees and also restore BillPay?

Thanks,

- Jeff

  1. 1 Posted by Ian L on 26 Jun, 2015 03:00 PM

    Ian L's Avatar

    You should be able to fix this issue by refreshing the Payees list by selecting the account on the left sidebar column that you're working with, then going to Online->Online Bill Payment menu and refreshing the payees there.

    Please let us know if we can be of further assistance!

    Ian
    Infinite Kind Support

  2. 2 Posted by jdm_80 on 26 Jun, 2015 11:06 PM

    jdm_80's Avatar

    Thanks for the quick response.

    I had already tried your suggestion prior to sending my request and it did not work. What fixed it for me, was a reboot and restart of the program. I think the payees were there, but that screen was not getting redrawn for some reason? Anyway, it is fixed now. Thanks.

    - Jeff

  3. Ethan closed this discussion on 27 Jun, 2015 11:57 AM.

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