tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/628-error-2000-from-wells-fargoInfinite Kind: Discussion 2018-10-18T14:03:14Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-27T11:49:28Z2015-06-27T11:49:28ZError 2000 from Wells Fargo<div><p>Hello Greg,</p>
<p>We've updated our connection information for your bank, so you
should be able to connect now. You will need to disable your
current connection to your bank and then recreate it using the New
Connection button on the Online Banking Setup screen. To do so, you
can follow these steps:</p>
<p>1) Open your bank account register by clicking on it in the left
sidebar in Moneydance<br>
2) Select Online->Setup Online Banking from the menu bar<br>
3) Click the <strong>Disable</strong> button. If you don't see a
disable button, continue to step 5.<br>
4) Select Online->Setup Online Banking from the menu bar
(again)<br>
5) Click the <strong>New Connection</strong> button and select your
bank from the list of available institutions that pops up. Hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts from this bank</p>
<p>Make sure you pick new connection in step 5, even though your
bank is still one of the connection choices after you disable it.
Choosing your bank in this way will force Moneydance to download
the updated information, which should then allow you to connect. It
was unclear from your message if you had done this when resetting
your connection.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-27T22:21:38Z2015-06-27T22:21:39ZError 2000 from Wells Fargo<div><p>I did what you said below (yesterday, before asking for help and
again<br>
today), creating a new connection to Wells Fargo Bank. I get Error
2000<br>
as soon as I enter a password.</p>
<ul>
<li>Greg</li>
</ul></div>Greg Kroetchtag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-27T22:43:26Z2015-06-27T22:43:26ZError 2000 from Wells Fargo<div><p>Hello Greg,</p>
<p>Just to make sure, when recreating your connection, it's
critical to use the New Connection button to reconnect to Wells
Fargo. If you just select it from the dropdown, you will not get
updated information. That's a very common step for people to miss
in resetting a connection.</p>
<p>If that still doesn't work, you'll need to force clear the
current connection information for your bank in Moneydance. I'm
attaching a file called remove_one_service_2015.py (or
remove_one_service.py if you are using Moneydance 2014 or earlier)
that will help do that. Before proceeding, please back up your
Moneydance data set, just in case something goes wrong. You can use
these instructions to create a backup:</p>
<p><a href="http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012-and-above">
http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...</a></p>
<p>except copy your data set instead of moving it, in order to
create a backup. So far, this hasn't caused any problems, but
better safe than sorry!</p>
<p>To use the file, first save it to your computer and then follow
these steps:</p>
<ol>
<li>In Moneydance, click on the Extensions Menu and choose the
<strong>Manage Extensions</strong> option.<br></li>
<li>From the list of available extensions, choose the Python
Interface extension, then click Install to download the extension
and finish to complete the installation.<br></li>
<li>Close the Manage Extensions window.<br></li>
<li>Again, click the Extensions menu. This time, choose the
<strong>Python Interface</strong> option.<br></li>
<li>In the python window, click the <strong>read from file</strong>
button and load the remove_one_service_2015.py file from whereever
you saved it. You will be asked to select which connection you want
to clear. Choose your bank, and click OK. You'll get a confirmation
message when the connection has been removed. Close the window when
done.<br></li>
<li>Set up the connection to your bank like normal. Since all of
your settings have been cleared, you should get the most recent
connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll
continue troubleshooting.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-28T03:17:14Z2015-06-28T03:17:14ZError 2000 from Wells Fargo<div><p>I am having the same problem, except I can't even create the new
connection because it gets to a window which asks to select which
account to use for online banking, but all choices are greyed out
so I cannot continue. Please help. I am unable to download my
transactions.</p></div>pierson949tag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-28T12:27:15Z2015-06-28T12:27:15ZError 2000 from Wells Fargo<div><p>Hello pierson949,</p>
<p>In that case, please try the python script steps that I outlines
in post 3 on this thread.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-28T14:52:16Z2015-06-28T14:52:16ZError 2000 from Wells Fargo<div><p>This did resolve my issue. Thanks!</p>
<ul>
<li>Greg</li>
</ul></div>Greg Kroetchtag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-28T18:23:47Z2015-06-28T18:23:48ZError 2000 from Wells Fargo<div><p>I'm running 2015.5 (1225) on my Yosemite 10.10.3 iMac and am
experiencing this problem. I have tried many permutations of the
"re-connection" steps you identify above to no avail. When I try
the python script, I receive the attached syntax error. Please
advise.</p></div>pam tag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-28T18:57:11Z2015-06-28T18:57:12ZError 2000 from Wells Fargo<div><p>As far as the python script goes, I noticed my mac added a
"webloc" extension so I deleted that but it still failed to run.
Ultimately I entered it line by line at the command line and it
successfully executed. The script resolved the problem.</p></div>Pamtag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-28T19:44:31Z2015-06-28T19:44:31ZError 2000 from Wells Fargo<div><p>Hi Pam,</p>
<p>We have heard that some Macs have been adding that extension at
the end of the file for some reason, which often means your browser
is saving a web link to the file, rather than downloading the file
itself. I'm glad to hear that you managed to figure it out.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-28T19:54:41Z2015-06-28T19:54:41ZError 2000 from Wells Fargo<div><p>I was able to rename the file to a .py file but alas it still
did not work but the command line did. Thank you!<br>
p.</p></div>Pam Shieldstag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-06-28T20:00:01Z2015-06-28T20:00:01ZError 2000 from Wells Fargo<div><p>Remaining the file probably wouldn't be enough. What your web
browser was saving was probably just a link to the file, or perhaps
the file in an incorrect format. Right-clicking on the link and
choosing "save link as..." (or whatever the similar sounding
equivalent option is depending on which browser you use) probably
would save the file in the correct format. In any case, I'm glad
you figured out a way to make it work.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/372335342015-07-12T20:53:24Z2015-07-14T12:02:29ZError 2000 from Wells Fargo<div><p>Ethan,</p>
<p>I finally found enough time to try the python script. It
doesn’t help. I’m still getting the problem that it has
all the choices greyed out when it asks for an account to use for
online banking, so I can’t go any further. Screenshot
below.</p></div>pierson949