recent difficulty with direct connect and Discover Card

mjkop's Avatar

mjkop

10 Jul, 2015 04:23 PM

Since approximately July 1 I have not been able to download tx from my Discover Card accounts via Direct Connect. I receive an error:

The given customer ID or PIN is not valid. For more information, contact your financial institution.

Additional information from the server:
Signon (for example, user ID or password) invalid

DC works fine for other institutions.
I've attempted to reconnect by first disabling Online banking then starting a New Connection. But this hasn't worked. I called Discover and spoke to tech support and she said she had another called from a Moneydance user with the same issue.

Can you please advise?

Thanks

  1. 1 Posted by Scott Meehan on 10 Jul, 2015 05:42 PM

    Scott Meehan's Avatar

    Hi Mjkop,

    This is a fairly strange problem and the issue appears to be with special characters in your username and/or password. You can read more about this here:

    http://help.infinitekind.com/discussions/online-banking/669-discover-card-problem

    To remedy this, I would suggest changing your Discover username and/or password to ensure that there are no special characters in them.

    Scott Meehan
    Infinite Kind Support

  2. mjkop closed this discussion on 05 Mar, 2016 01:28 AM.

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