Recreating connection did not work

shannonprather's Avatar

shannonprather

10 Jul, 2015 05:43 PM

Someone posted the exact same issue on June 11
 I received the same error as below and followed the recreate connection instructions twice. The first time "disable" was an option, it still did not work after creating New Connection. Then I closed and reopened MD2015.15, this time there was no "disable" option, it just took me straight to create New Connection and I followed the prompts and receive the error: 2000 still.

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 "There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Wells Fargo Bank
The error code reported by the server was: 2000
The financial management software you are using is no longer supported. Please upgrade your software or contact us at 1-800-956-4442 for assistance. (2000:9)"

SUPPORT STAFF 1 Posted by Ethan on Jun 11, 2015 @ 06:18 PM

Ethan's Avatar
We've updated our connection information for your bank, so you should be able to connect now. You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:
1) Select your bank account in Moneydance
2) Select the Online->Setup Online Banking button/menu
3) Click the Disable button. If you don't see a disable button, continue to step 5.
4) Select the Online->Setup Online Banking button/menu (again)
5) Click the New Connection button and select your bank from the list of available institutions that pops up. Hit OK
6) Continue with the setup process, entering your username/password
7) Repeat steps 1-6 for any additional accounts
Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

Please let me know if you continue to have connection problems after recreating your connection.
Ethan
Moneydance Support

  1. Support Staff 1 Posted by Ethan on 11 Jul, 2015 01:23 PM

    Ethan's Avatar

    Just to make sure, when recreating your connection, it's critical to use the New Connection button to reconnect to Wells Fargo. If you just select it from the dropdown, you will not get updated information. That's a very common step for people to miss in resetting a connection.

    If that still doesn't work, you'll need to force clear the current connection information for your bank in Moneydance. I'm attaching a file called remove_one_service_2015.py (or remove_one_service.py if you are using Moneydance 2014 or earlier) that will help do that. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can use these instructions to create a backup:

    http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...

    except copy your data set instead of moving it, in order to create a backup. So far, this hasn't caused any problems, but better safe than sorry!

    To use the file, first save it to your computer and then follow these steps:

    1. In Moneydance, click on the Extensions Menu and choose the Manage Extensions option.
    2. From the list of available extensions, choose the Python Interface extension, then click Install to download the extension and finish to complete the installation.
    3. Close the Manage Extensions window.
    4. Again, click the Extensions menu. This time, choose the Python Interface option.
    5. In the python window, click the read from file button and load the remove_one_service_2015.py file from whereever you saved it. You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.
    6. Set up the connection to your bank like normal. Since all of your settings have been cleared, you should get the most recent connection information for your bank.

    Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.

    Ethan
    Moneydance Support

  2. System closed this discussion on 19 Mar, 2016 04:58 AM.

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