Setting up online Banking through MD with 5/3- can't check the

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31 Jul, 2015 06:38 PM

I was able to connect to my bank (5/3) in order to download all transactions, but I can't seem to do any online bill pay. I went to Online--> Set up Online Bill Payment-->Selected my bank, put in my user ID and password, clicked "OK". The next page it brings me to asks me to choose the account that I wish to use and it has two options, neither of which am I able to check. They are light gray and don't respond to clicking. The choices are Online Banking with a drop down menu for account and Bill Payment with the same drop down menu for account. The drop down menus don't work. The option for "next" doesn't work. The only that works on that page is "cancel". I have done it about 15 times and I keep getting stuck at that point and can't see my way around it. I think it must be something simple that someone new to the software just isn't seeing. That or 5/3 doesn't allow bill pay online (even though I have always paid my bills online through their website)

  1. 1 Posted by Ian L on 03 Aug, 2015 03:17 PM

    Ian L's Avatar

    Unfortunately this is a bug in Moneydance. There's an existing ticket in our ticketing system regarding this issue, so I've attached it to this discussion and the developers will be looking into it. we can let you know once it's been resolved.

    Infinite Kind Support

  2. System closed this discussion on 19 Mar, 2016 05:00 AM.

  3. System closed this discussion on 23 Apr, 2016 06:40 PM.

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