E*Trade error

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brian

06 Aug, 2015 01:03 AM

For the past day or two, I get an error whenever I try to download my transactions from E*Trade. Here is the error:

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found

  1. 1 Posted by Ben McCann on 06 Aug, 2015 10:24 AM

    Ben McCann's Avatar

    Me too. Normal Etrade login works fine but I can't download transactions. MD is rejecting Etrade's certificate.

    I'm running MD version 2015.5(1225) on Windows 7.

  2. 2 Posted by buffo on 06 Aug, 2015 12:42 PM

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    Same problem here also. I'm using the latest MD 2015.5.

  3. 3 Posted by Jerome on 06 Aug, 2015 12:59 PM

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    Hello,

    Thanks for making us aware of the connection issue with E*Trade. We will investigate the cause of the issue and get back to you as soon as possible.

    Jerome
    Infinite Kind Support

  4. 4 Posted by dougmandic on 06 Aug, 2015 10:30 PM

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    Same problem here, same symptoms and error message.

  5. 5 Posted by Ian L on 07 Aug, 2015 12:58 PM

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    Can you try upgrading to the latest preview release of Moneydance from here:

    http://infinitekind.com/preview

    and see if that fixes the issue that you're seeing?

    Ian
    Infinite Kind Support

  6. 6 Posted by buffo on 07 Aug, 2015 02:06 PM

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    I just tried the preview version (2015.6). Same error.

    John

  7. 7 Posted by Ian L on 07 Aug, 2015 02:42 PM

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    Can you try re-creating your connection with ETrade? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Ian
    Infinite Kind Support

  8. 8 Posted by Vince on 07 Aug, 2015 03:44 PM

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    I have the same issue.

    I just tried creating a new connection as suggested by Ian. During the new connection creation a dialog appears stating:

    I'm sorry, an error occurred: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found

    Looks like the same issue.

    Using 2015.5 on a Mac.
    Vince

  9. 9 Posted by patrick on 07 Aug, 2015 10:46 PM

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    Having same problem.

  10. 10 Posted by Vince on 09 Aug, 2015 06:17 PM

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    Using the latest preview release (2015 Build 1267 dated August 7th, 2015) and making a new connection as instructed above works as expected.

    Thanks,

    Vince

  11. 11 Posted by Ian L on 10 Aug, 2015 02:10 PM

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    Patrick and others,

    Could you try build 1267? It should allow you to connect to ETrade.

    Ian
    Infinite Kind Support

  12. 12 Posted by patrick on 10 Aug, 2015 02:36 PM

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    I bit the bullet and went to 2015/1267 from 2014 (hopefully it doesn't bite me) and it was able to download fine.

  13. 13 Posted by buffo on 10 Aug, 2015 02:51 PM

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    The latest preview (build 1267) also worked for me.

    Thanks
    John

  14. 14 Posted by Ian L on 10 Aug, 2015 03:56 PM

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    Great, glad things are working. Please let me know if I can be of any further assistance, and thanks for using Moneydance.

    Ian
    Infinite Kind Support

  15. Ian L closed this discussion on 10 Aug, 2015 03:56 PM.

  16. Ben McCann re-opened this discussion on 11 Aug, 2015 02:30 AM

  17. 15 Posted by Ben McCann on 11 Aug, 2015 02:30 AM

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    So, the only solution is to upgrade to a preview release? I'd really prefer
    not running my finances on untested software.

    When will Q/A testing be finished on the new release?

  18. Support Staff 16 Posted by Ethan on 11 Aug, 2015 11:56 AM

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    Hello Ben,

    It's really hard to predict these things. It depends on a variety of factors, which in this case will mainly be on if people report back that this update resolves this issue for them. However, there are other things included in the preview releases that people on other threads are similarly testing. I'd be surprised if this was a part of an official release in less than a few weeks.

    Ethan
    Moneydance Support

  19. Ethan closed this discussion on 11 Aug, 2015 11:56 AM.

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