Can't Connect to Bank after upgrading to 2015

Larry Schmidt's Avatar

Larry Schmidt

09 Aug, 2015 04:50 PM

When I select Download Online Accounts, I get the following error window (iMac):
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad

This started after I upgraded to 2015. It worked perfectly before.

  1. 1 Posted by Larry Schmidt on 09 Aug, 2015 04:52 PM

    Larry Schmidt's Avatar

    Hello?

  2. 2 Posted by David Hanley on 09 Aug, 2015 05:07 PM

    David Hanley's Avatar

    Hi Larry,

    Can you give me the name(s) of the financial institution(s) you're trying to connect to?

    Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    David Hanley
    Infinite Kind Support

  3. 3 Posted by Larry Schmidt on 09 Aug, 2015 10:18 PM

    Larry Schmidt's Avatar

    That worked. Many thanks!

  4. 4 Posted by David Hanley on 09 Aug, 2015 10:26 PM

    David Hanley's Avatar

    Hi Larry,

    Great to hear you're back up and running, feel free to contact us for any additional support!

    David Hanley
    Infinite Kind Support

  5. David Hanley closed this discussion on 09 Aug, 2015 10:26 PM.

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