Application Not enabled

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rewrite1

11 Aug, 2015 06:51 PM

I tried to set up online banking and got an error message telling "application not enabled." And ..."Error communicating with Financial Institution - Error code 2000." Can you tell me how to fix this before I buy Quicken? Thanks.

  1. 1 Posted by Scott Meehan on 11 Aug, 2015 07:04 PM

    Scott Meehan's Avatar

    Hello,

    Have you already enabled "Direct Connect" access for your account(s)? That's often what this error message is referring to. Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

    Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

    Scott Meehan
    Infinite Kind Support

  2. 2 Posted by Dennis Pratt on 12 Aug, 2015 06:26 AM

    Dennis Pratt's Avatar

    It's really much easier for me to just buy something else rather than go through the trouble of calling my bank, being put on hold ...transferred to someone who may or may not know what it is I want them to do. You guys need to fix this because you have to losing a lot of sales this way.

  3. 3 Posted by dwg on 12 Aug, 2015 10:02 AM

    dwg's Avatar

    Dennis,

    There are 4 potential ways of getting transactions into Moneydance

    1. Manual entry

    2. Manually download transaction files from the institution and import them into Moneydance

    3. Automate the download and importation of transactions files into Moneydance

    4. Direct connect with infrastructure the institution has put in place to facilitate this.

    Moneydance supports 1, 2 & 4.

    As far as I am aware Quicken has some licensed arrangements with some U.S. based banks to facilitate Method 3.

    As Method 4 is provided by separate infrastructure banks that offer this service often have procedures that have to be followed to enable the service (and in some cases for the user to accept the costs) There is nothing here that Moneydance do to "fix" it.

    If you do not want to deal with your bank to enable additional services you can download transactions files in various formats and import these yourself.

  4. 4 Posted by Scott Meehan on 12 Aug, 2015 02:18 PM

    Scott Meehan's Avatar

    Hi Dennis,

    I'm sorry that I don't have a better solution than that at this time.

    Scott Meehan
    Infinite Kind Support

  5. 5 Posted by Dennis Pratt on 12 Aug, 2015 07:33 PM

    Dennis Pratt's Avatar

    Scott,
    Your program may not be perfect, but I like your attitude, and I like the fact that I can buy something close to Quicken without it actually being Quicken. I'll try and work around any problem areas.
    I've been using the program to enter my banking transactions, and reached my limit before having to purchase a license, but I've already purchased a license ...so ...what do I do now?
    Thanks
    Dennis

  6. 6 Posted by David Hanley on 12 Aug, 2015 07:49 PM

    David Hanley's Avatar

    Hi Dennis,

    Now that you've made the purchase, you should have received an email containing your license key. You can follow these instructions to register your copy of Moneydance with the license key contained within that email.

    If you're having trouble locating the email message, let us know and we'll re-send it for you.

    Hope this helps, and feel free to contact me with any questions about this process!

    David Hanley
    Infinite Kind Support

  7. 7 Posted by Dennis Pratt on 12 Aug, 2015 09:18 PM

    Dennis Pratt's Avatar

    Thanks David, your email was sent to my trash can by my ever vigilant email security guards. But I have it now and all is well.
    Dennis

  8. 8 Posted by David Hanley on 12 Aug, 2015 09:28 PM

    David Hanley's Avatar

    Hi Dennis,

    Great to hear you're back up and running, feel free to contact us for any additional support!

    David Hanley
    Infinite Kind Support

  9. David Hanley closed this discussion on 12 Aug, 2015 09:28 PM.

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