tag:infinitekind.tenderapp.com,2009-01-14:/discussions/praise/36-getting-helpInfinite Kind: Discussion 2011-07-24T19:47:04Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-01-26T18:01:13Z2010-01-26T18:01:13ZGetting Help<div><p>You are most welcome! I appreciate you for your supportive
words. Our support system if far from perfect (some cases are still
not responded to in a timely manner) but we are getting there.</p>
<p>Sincerely</p>
<p>Ben Spencer</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T02:10:23Z2010-02-13T02:10:29ZGetting Help<div><p>Seriously--you got a respone? I can't get anyone to respond to
me from MD. I have totally given up on this software.</p></div>Bethtag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T02:24:35Z2010-02-13T02:24:35ZGetting Help<div><p>Beth - where are your questions? I did a search for Beth and I
only came up with 4 discussions.</p>
<ul>
<li>Jim</li>
</ul></div>jimmplsmntag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T15:23:59Z2010-02-13T15:23:59ZGetting Help<div><p>I entered my problems under Private several days ago. then I
went in and<br>
added info the next night. then I finally posted to the blog you
are<br>
referring to in this e-mail cause I figured maybe you guys paid
more<br>
attention to "praise" than to a person wanting a refund. I have<br>
uninstalled Moneydance and given up. How do i get a refund?</p></div>bchristitag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T15:57:44Z2010-02-13T15:57:44ZGetting Help<div><p>Beth</p>
<p>I am exrtemely sorry that noone of the support staff has
responded to your post sooner. I have replied in your origional
post offering some technical advice. However if you are sure you
would prefer a refund respond confirming that and I will authorize
one for you this morning.</p>
<p>Sincerely</p>
<p>Ben Spencer</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T19:22:46Z2010-02-13T19:22:46ZGetting Help<div><p>Ben--I just got this message--I will try downloading the newer
version that<br>
you sent and then e-mail again after I try that.</p></div>bchristitag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T19:42:19Z2010-02-13T19:42:19ZGetting Help<div><p>Ben,</p>
<p>I tried using the link you sent to download the newer version
and I only<br>
have the same situation. I have the Moneydance icon on the bottom
of my<br>
Win 7 screen but when you click on it nothing happens. When I right
click<br>
on it maximize is not an option. When I go to "All Programs" and
click on<br>
it from there nothing happens. I guess I am just not going to be
a<br>
Moneydance user. Please send me a refund and I will uninstall what
I have<br>
here.</p>
<p>Just FYI in case you are trying to debug this problem I
downloaded the<br>
preview from online on Sunday. (I have a brand new HP laptop that
is<br>
running Win 7.) I entered all the accounts and jan and feb
financial<br>
data, reached 100 transactions and then paid to have the full
version. The<br>
next time I started up my laptop which I believe was on Tuesday
night this<br>
is when I first encountered the "ghost" of Moneydance. It looks
like it is<br>
there but nothing will happen.</p>
<p>Thank you for responding to me and trying to help me.<br>
Beth</p></div>bchristitag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T19:47:59Z2010-02-13T19:47:59ZGetting Help<div><p>Hi Beth</p>
<p>On windows 7 the maximize option is accessed slightly
differently. Hovering the mouse pointer over the icon in the task
bar causes a thumbnail to appear. Then right clicking on the
thumbnail gets the "Maximum" option.</p>
<p>Ben</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T19:51:24Z2010-02-13T19:51:24ZGetting Help<div><p>Oh my Gosh--I just did that and my stuff is there!!!
Halleluiah!!!! Maybe<br>
now I can still do stuff with my data. On Sat, 13 Feb 2010 11:48:01
-0800,<br>
Ben Spencer<br>
<a href=
"mailto:tender+d7da0f0efa51976a4a75b1d92557c131e93056dde@tenderapp.com">
tender+d7da0f0efa51976a4a75b1d92557c131e93056dde@tenderapp.com</a>
wrote:<br></p>
<blockquote>
<h1>// Add your reply above here</h1>
<p>From: Ben Spencer Subject: Getting Help</p>
<p>Hi Beth</p>
<p>On windows 7 the maximize option is accessed slightly
differently. Hovering<br>
the mouse pointer over the icon in the task bar causes a thumbnail
to appear. Then right clicking on the thumbnail gets the "Maximum"
option.</p>
<p>Ben</p>
<p>View this Discussion online:</p>
<h2><a href=
"http://help.infinitekind.com/discussions/praise/36-getting-help">http://help.infinitekind.com/discussions/praise/36-getting-help</a></h2>
<p>Reply with #ignore to stop receiving notifications for this
discussion.</p>
</blockquote></div>bchristitag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T19:54:51Z2010-02-13T19:54:51ZGetting Help<div><p>Ben--can you help me with a different problem? Now that my data
is<br>
accessible I will ask what was stumping me before everything
just<br>
disappeared.<br></p>
<p>For an investment account: I have a janney mont scott investment
account<br>
that consists of a cash balance and also some stocks. I have the
account<br>
set up and the cash balance showing up, but I can't seem to get my
three<br>
stocks to show up inthe account. I have added the securities and I
have<br>
entered history, but when I go to portfolio view there is nothing
there<br>
except the cash balance. I want my entire balance to show up.</p>
<p>Then, assuming I can get my securities to show up how do I have
it go<br>
online and update to the most recent stock price for each? I used
to do<br>
that daily on Quicken.<br></p>
<p>thanks,<br>
Beth</p></div>bchristitag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-13T21:56:21Z2010-02-13T21:56:21ZGetting Help<div><p>Hooray! I figured it out by myself (and with help from the
forum), I have<br>
my securities showing up in my invesgtment account. It has taken
hours but<br>
I have it!<br></p>
<p>Beth</p></div>bchristitag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-15T19:26:29Z2010-02-15T19:26:29ZGetting Help<div><p>I'm glad to hear things are looking better. Please let me know
if I can be of further assistance.</p>
<p>Ben</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-20T00:28:14Z2010-02-20T00:28:14ZGetting Help<div><p>Hi Ben,</p>
<p>Well, it has been a few days since I was on my computer, and
tonight I<br>
turned it on and there is no Moneydance icon. The program doesn't
show up<br>
in all programs either. I did a search of my C drive and I can find
many<br>
moneydance files saved there. I can't figure out what to do. Should
I<br>
download this again? this will be the fourth time. I have my
fingers<br>
crossed that once again my data is there once I get the program to
show up.</p>
<p>I tried to copy/paste the big list of files but it won't work.
Do you have<br>
any idea what I should do? or why this keeps happening?</p>
<p>Beth</p></div>bchristitag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-20T18:22:23Z2010-02-20T18:22:23ZGetting Help<div><p>Hi Beth</p>
<p>I realize this must be very frustrating and I am sorry for the
trouble this is causing you.</p>
<p>Moneydance does not have the capability to delete its self from
your computer (at least not unless you run the uninstall program).
If the icon on your desktop has been removed it has either been
removed by a clean up job run by your operating system or it has
inadvertently been removed by a user. I know that windows has a
feature that hides infrequently used programs from the All Programs
list. Is there an arrow at the bottom of that list. If there is
click it to reveal infrequently used programs. If that doesn't help
you have two options. You can manually recreate the short cuts on
the desktop and the All programs list or you can reinstall the
software. The first option is somewhat technical so if i were you I
would reinstall the software. Your data will not be affected.</p>
<p>Sincerely</p>
<p>Ben Spencer</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-02-21T12:13:25Z2010-02-21T12:13:25ZGetting Help<div><p>Thanks Ben. I did reinstall the software again and once
again<br>
everything was there. I have also uninstalled the trial version
of<br>
norton antivirus, and switched to AVG, to see if maybe the norton
was<br>
doing something to it. I am almost afraid to turn it on again!<br>
beth</p>
<p>Sent from my iPhone</p></div>Beth Christiantag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-04-24T16:37:53Z2010-04-24T16:37:53ZGetting Help<div><p>Hi Ben,</p>
<p>I am having some new problems that I need help with.<br></p>
<ol>
<li>
<p>I have an account with Janney Montgomery Scott that contains
some<br>
securities and a sweep account that is essentially a money market.
I have<br>
it set up with the securities and a "cash balance" that is the
money<br>
market. I recently deposited another $4500 into this account paid
by a<br>
check from my checking account. I can't enter a "deposit" into the
janney<br>
Investment account. How do I get the money showing up there?</p>
</li>
<li>
<p>I have a TIAA-CREF retirement account that I put money into each
pay,<br>
and my employer matches. I read a help discussion back in January
and used<br>
that to set up a "Retirement Holding" account in MD. (which was one
of two<br>
options they suggested to handle this) Each pay the amount that is
going<br>
into TIAA-CREF, both mine and my employer's goes into the
Retirement<br>
Holding account. and now that the quarterly report is here I wanted
to<br>
transfer that balance into the correct TIAA-CREF investments. Now I
can't<br>
find the help discussion that says what to do at this point. I
should have<br>
saved it.</p>
</li>
<li>
<p>When I try to download the MD user's guide it just get a blank
page.</p>
</li>
</ol>
<p>can you help?</p>
<p>Beth Christian</p></div>bchristitag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-04-24T20:47:00Z2010-04-24T20:47:00ZGetting Help<div><p>Hi Beth</p>
<p>1) You can enter a deposit directly into an investment account
by doing a transfer from an income category. See the attached
screenshot for an example.</p>
<p>2) To transfer into your TIAA-CREF investment account enter a
transaction of type Xfr in the investment register as in <a href=
"/discussions/praise/1" title="Discussion #1">#1</a>. And specify
the "Retirement Holding" account in the transfer field.</p>
<p>3) I'm not sure which link you are using. Try the following
one:</p>
<p><a href=
"http://help.infinitekind.com/faqs/frequently-asked-questions-2/download-the-md2010-documentation-here">
http://help.infinitekind.com/faqs/frequently-asked-questions-2/down...</a></p>
<p>Ben</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-04-28T18:23:00Z2010-04-28T18:23:00ZGetting Help<div><p>Hi Ben--thanks for the link to the user's guide. I tried the XFr
idea to<br>
get my money from checking to the Janney account. the only problem
is I<br>
had already recorded the check there. Now the transaction is
duplicated.<br>
Is there a way I can write a check out of checking and have that go
into<br>
Janney investment. Or a way to merge these two transactions?</p>
<p>Thanks,<br>
Beth</p></div>bchristitag:infinitekind.tenderapp.com,2009-01-14:Comment/9150592010-04-29T15:40:26Z2010-04-29T15:40:26ZGetting Help<div><p>Absolutely. You can enter a transaction in your checking account
and select the Janney investment account as the category. That will
perform a transfer.</p>
<p>Ben</p></div>Ben Spencer