tag:infinitekind.tenderapp.com,2009-01-14:/discussions/private-issues/45952-fidelity-net-benefits-transaction-downloadsInfinite Kind: Discussion 2017-02-20T08:50:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/412652552016-11-21T08:48:37Z2016-11-21T08:48:37ZFidelity Net Benefits transaction downloads<div><p>Hi Verner,</p>
<p>Can you try re-creating your connection with your financial
institution and see if that fixes the issue that you're seeing? You
will need to disable your current connection to your bank and then
recreate it using the New Connection button on the Online Banking
Setup screen. To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable
button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>If you continue to have connection problems after recreating
your connection. Could you send me the contents of your error
console? Here's how to get the logs:</p>
<p>1) In Moneydance, click on the Help menu and select the
Console Window option. This will open the console messages
window.<br>
2) While the Console Window is open, attempt to connect to your
bank. Any error messages should be recorded to the
Console.<br>
3) Select all of the text in the Console and use the "Copy to
Clipboard" button at the bottom to copy the text.<br>
4) Paste the text from the message window into a text file
(preferably saved with a .txt extension) and attach that file to
your response here.</p>
<p>The debugging logs that this produces will contain your account
information. I've made sure that this conversation is
private, so the info won't be broadcast to the world, but just to
be safe you should redact any account info in the debug logs.
Just replace it with something like "ACCOUNT NUMBER HERE" and it
should be fine.</p>
<p>Ian O<br>
Infinite Kind Support</p></div>Ian O