unable to open previous saved data after paying for new upgrade

paul betteridge's Avatar

paul betteridge

19 May, 2024 11:29 AM

Hello, i downloaded the new upgrade last week. When I started Moneydance today it wont load the previously saved data. HELP

  1. 1 Posted by dwg on 19 May, 2024 11:46 AM

    dwg's Avatar

    Some questions to start with.

    - What version of Moneydance did you upgrade from?
    - What operating system and version are you using?
    - Are you getting any error messages? what are they?
    - What behaviour are you seeing from Moneydance?

  2. 2 Posted by Paul B on 19 May, 2024 12:08 PM

    Paul B's Avatar


    I don't know which version I upgraded from but I do know it was up to date.

    Windows 10 Home Version 22H2

    When I click on the Shortcut it opens Moneydance but without any data.
    When I try to import a file it shows the screen below.

    I save the data to a file on the pc as well as a pen drive before i shut it
    down. Where does the app save its data when it shuts down?

  3. 3 Posted by dtd on 19 May, 2024 08:00 PM

    dtd's Avatar

    I note you are using the term "import" rather than "open" - those are different concepts.
    Also 13th May 2024 is a unique name - is that what you really intend for your file name? And MD isn't recognizing it as a valid database name - what is the extension?

  4. 4 Posted by Paul B on 19 May, 2024 09:19 PM

    Paul B's Avatar


    Thanks for your help. But I've decided to carry on with the MDas it is . I
    can get all the info i want to basically start again from beginning of this

    Thanks again

  5. Support Staff 5 Posted by Ethan on 20 May, 2024 02:36 AM

    Ethan's Avatar

    Hello Paul,

    It's likely that you just opened a different data file. Try going to File -> Open from the menu bar, and if you see other data files listed there, open them and see if any of them contain your data.

    Infinite Kind Support

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac