tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/1116-online-bill-payInfinite Kind: Discussion 2022-04-15T19:27:51Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262010-04-27T20:36:26Z2010-04-27T20:36:26ZOnline Bill Pay<div><p>Hi Robin,</p>
<p>Not all banks support bill payments through their servers, and
we are unable to support payments through Quicken's bill pay
service. If you let me know what institutions you're using, and can
let you know if they support bill pay or not.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262010-04-27T21:11:18Z2010-04-27T21:14:25ZOnline Bill Pay<div><p>Hi Jessica,<br>
I'm trying to enable bill pay thru USAA.</p>
<p>Thanks for any help you can give me. If I can get this enabled,
I will be switching away from Quicken Bill Pay and Quicken, which I
would love to do!</p></div>Robintag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262010-04-28T14:07:02Z2010-04-28T14:07:02ZOnline Bill Pay<div><p>Hi Robin,</p>
<p>Unfortunately, USAA doesn't support bill pay through their
server. If you switch to Moneydance, you'll have to do bill
payments through the USAA website.</p>
<p>I'm sorry for the inconvenience. Please let me know If I can be
of any further assistance.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262010-04-28T14:50:53Z2010-04-28T14:50:57ZOnline Bill Pay<div><p>Bummer. Might have to think this through some more. But the
longer I use MD, the more I like it!</p></div>Robintag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262010-04-28T15:00:15Z2010-04-28T15:00:15ZOnline Bill Pay<div><p>Actually, in my experience (support their customers, not
actually banking with them), USAA seems to have pretty good
customer support and actually cares about folks that bank with
them. So, it probably wouldn't hurt to contact them and ask if they
ever intend to support bill pay through their server. Maybe they're
already thought about it and have a good reason for not doing so,
but maybe they just need a few more customer requests to convince
them to implement it. Never hurts to ask, at least!</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262010-04-28T15:41:51Z2010-04-28T15:41:58ZOnline Bill Pay<div><p>Good idea to check with them. They do have great customer
support! Thanks for suggestion.</p></div>Robintag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262010-04-28T16:32:15Z2010-04-28T16:32:15ZOnline Bill Pay<div><p>No problem. Good luck!</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262010-04-29T14:12:31Z2010-04-29T14:12:32ZOnline Bill Pay<div><p>Jessica,<br>
I did send a note to USAA. Here is their response:</p>
<p>"Thank you for your e-mail regarding MoneyDance. At this time we
do not have any plans on supporting this personal financial
software program. However, we continually look for ways to improve
our products and services so they are of the highest quality for
our members, and it is feedback from members, such as yourself,
that allows us to achieve the high level of service you have come
to expect. That is why we have forwarded your comments to the
appropriate area for review and consideration. Thank you for taking
the time to send your suggestion.</p>
<p>We value your business and the opportunity to serve all your
financial needs.</p>
<p>Thank you,<br>
Magda Gonzales<br>
USAA "</p></div>Robintag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262010-04-29T18:29:23Z2010-04-29T18:29:23ZOnline Bill Pay<div><p>Well, sounds like a maybe. Hopefully they'll take your
suggestions seriously at least.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-13T21:17:59Z2011-11-19T18:19:01ZOnline Bill Pay<div><p>Hi,<br>
I'm just getting set up with Moneydance. Do you now support on line
bill pay through Quicken Bill Pay or Checkfree?<br>
If not, how about with Alpine Bank in Colorado? Thanks,<br>
Gary</p></div>gyolesontag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-13T21:41:32Z2011-07-13T21:41:32ZOnline Bill Pay<div><p>Gary,</p>
<p>We are working on creating the connection with Alpine Bank, and
will email you when the connection is complete (generally this
takes less than 7-10 business days). I'll respond to the
Checkfree/Quicken question on your other thread.</p>
<p>Please let me know if I can be of further assistance,</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-13T21:51:41Z2011-11-19T18:19:02ZOnline Bill Pay<div><p>Angie,</p>
<pre>
<code>Thanks for the info. How about The Mechanics Bank?</code>
</pre>
<p>R,<br>
Gary</p></div>gyolesontag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-15T12:21:05Z2011-11-19T18:19:02ZOnline Bill Pay<div><p>Angie,</p>
<pre>
<code>I am progressing slowly with getting things set up.
I was able to enable direct connect for on line banking with my primary bank - FirstbankofColorado. It appears as though Moneydance on line bill pay might be available through them, but I cannot get it set up. What do I have to do?
Also, any further info on Checkfree/Quicken question? I was unable to determine what you meant by my other thread.
We have a 123Rewards card through US Bank and City Market. I am able to import qfx files into it, but could night find a way to set up on line banking.
Ditto with The Mechanics Bank. It looks like I might be able to set these accounts up using the "advanced" option in setting up on line banking but am hesitant to do so without further guidance. Can you help me?
Thanks.</code>
</pre>
<p>R,<br>
Gary Oleson</p></div>gyolesontag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-15T13:22:10Z2011-07-15T13:22:10ZOnline Bill Pay<div><p>Gary,</p>
<p>We haven't yet been able to implement connections to
Checkfree/Quicken Bill Pay- Moneydance is currently only able to
process online bill payments through banks which support this
feature through a direct OFX connection. It's possible we'll
implement this feature in the future, but there's no timeline at
this point.</p>
<p>We do support connections to The Mechanics Bank (you don't need
to use the advanced option), but they do not offer online bill
payments. Firstbankofcolorado also does not support online bill
payments through direct OFX connections.</p>
<p>It doesn't appear that 123 Rewards supports online banking
direct connections, so at this point importing a file (QFX, OFX,
OFC, QIF) into Moneydance is the best plan.</p>
<p>I hope this helps a bit, and please let me know if I can be of
further assistance,</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-15T14:20:17Z2011-11-19T18:19:02ZOnline Bill Pay<div><p>Angie,</p>
<pre>
<code>Thanks for the quick response.
In an earlier email you said you were working with Alpine Bank. Will they support on line bill pay? Also, the bigger question is, what banks do at this time? And, is it possible for me to help push 1st Bank in this direction? If so, how?
Thanks.</code>
</pre>
<p>R,<br>
Gary</p></div>gyolesontag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-15T14:45:53Z2011-07-15T14:45:53ZOnline Bill Pay<div><p>Gary,</p>
<p>It appears Alpine Bank does support bill pay through programs
such as Moneydance. The other biggies I know of which support this
are Bank of America, Chase, and Wells Fargo. If you let me know
where you're located I'll get your a more specific list of banks in
your general vicinity.</p>
<p>Thanks for trying Moneydance, and we'll let you know when the
Alpine Bank connection is ready to go!</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-15T18:08:59Z2011-11-19T18:19:02ZOnline Bill Pay<div><p>Angie,</p>
<pre>
<code>Thanks so much for all of your help.
Could you walk me through the advanced set up procedures for on line banking and when I would use them? It looks like it is pretty straight forward, however, the caution in the program regarding potential security issues stopped me from experimenting.
Thanks again,</code>
</pre>
<p>R,<br>
Gary</p></div>gyolesontag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-18T17:15:49Z2011-07-18T17:15:51ZOnline Bill Pay<div><p>I've recently downloaded and purchased MD 2011 and though I'd
like to say bill pay is working it is not. I'm able to download
transactions without a issue but the connection to send bils to
Chase Bank is not working. I'm continuing to get the following
error:Error Description: java.lang.Exception: Server did not
acknowledge payment message.</p>
<p>Any help. I've refreshed and This is what I've gotten:<br>
Bank Name: Chase</p>
<p>The error code reported by the server was: 2000</p>
<p>We were unable to process your request. Please try again
later.</p></div>Mark Hackneytag:infinitekind.tenderapp.com,2009-01-14:Comment/15499262011-07-19T13:57:09Z2011-07-19T13:57:09ZOnline Bill Pay<div><p>Gary,</p>
<p>We now support OFX direct connections with your bank. You can
set up a connection to them using our New Connection button in the
setup process.</p>
<p>Mark,</p>
<p>The issue you're describing looks like a new problem. It will be
much easier to help troubleshoot the issue in a new discussion.
Could you please send us an email at support @ moneydance.com
describing the problem? Also, if you could include what operating
system you are using and your version of Java, that would be
great.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Little