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Android app not opening synced dropbox files

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paulburke

12 Apr, 2026 03:42 PM

Hi,
I have not used the Android app for sometime.
Now, when I open the app and then try to open a file, there is nothing there.
Syncing is turned on in my desktop app.
What am I doing wrong?

1. 1 Posted by derekkent23 on 13 Apr, 2026 11:06 AM

   

   I am not support staff, just a user.
   Hi paulburke

   At the moment the only way forward is to uninstall the Android app. Sign up as a Beta tester at https://infinitekind.com/preview

   Wait some time until Play Store recognise you are now a Beta tester and on your Android install the Beta build. Set up syncing on your phone and wait for it to sync. On the SETTING window you should see the build number. After adding a transaction on your phone on the main screen wait for a sync time update before closing the app. Note when active PIN LOCK enables a feature Authentication Required. Fingerprint or your phone pin to access. This feature does not work correctly; you can see account data and it is possible access without using finger print or pin. Hopefully this will eventually get fixed.

   Remember this is not a stable release, just a Beta Build.

   Hope this helps

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2. 2 Posted by paulburke on 13 Apr, 2026 11:15 AM

   

   Thank you for this information.

   I will sign up and see how it goes.

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3. 3 Posted by paulburke on 15 Apr, 2026 12:08 PM

   

   Hi derekkent33,

   Thanks for helping.

   I have managed to get the beta app working.

   I have three folders each with three accounts. It appears to only show one folder with it's three accounts. I cannot seem to open the other two folders.

   Is there a way?

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4. 4 Posted by paulburke on 15 Apr, 2026 12:58 PM

   

   Edit:
   Found the Disconnect option in settings.

   Can then load the other folders.

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5. 5 Posted by derekkent23 on 15 Apr, 2026 01:54 PM

   

   I am not support staff, just a user.
   Hi paulburke

   Great, glad I was able to help.

   Sean the Moneydance developer should be releasing another update in the coming days to fix the remaining issues.

   Have Fun Stay Safe

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6. 6 Posted by paulburke on 15 Apr, 2026 02:20 PM

   

   Thanks again.

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7. Maddy closed this discussion on 22 Apr, 2026 05:59 PM.