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dx14u

02 Sep, 2026 08:08 AM

I wrote in a while back and did NOT receive a response. My Mac is running OS 26.2.5 (I think). Some time ago, attachments to transactions stopped working. I can add attachments on Mac, but can NOT view them. The same attachments WERE visible on Windows. But within the last 2-3 weeks, the sttachments stopped being visible on Windows too.

Being visible in the context referes to the app will show an attachment associated, But I cannot open the transaction! I do not remember if there was an Apple or Moneydance event when it stopped working?

Please Help!

1. 1 Posted by Stuart Beesley ... on 02 Sep, 2026 08:47 AM

   

   Run toolbox extension. There is a tool to analyse attachments.

   Also, try and open an attachment again and then grab help/show console and post that output here.

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2. Support Staff 2 Posted by Maddy on 02 Sep, 2026 11:04 AM

   

   Hi,
   Thank you for contacting Moneydance support.

   Unfortunately, it doesn’t look like we’ve received any other support requests regarding attachment problems associated with your email address.

   Did you contact support using a different email address, perhaps?

   ---

   Please can you confirm which version and build of Moneydance you are using?
   To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

   ---

   In order to determine what might be causing the problem, please can you send us your Moneydance error logs as well?

   They are saved on your computer as an errlog.txt file.

   You can get to your error logs as follow:

   1) navigate to Help->Console Window to show the console log in a window

   or

   2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

   At that point the finder will show an internal folder containing the errlog.txt file which includes the log.

   Finally you can paste the full content to your next reply.
   To add an attachment to this thread, please click on the "Browse" button.

   ---

   Alternatively:

   when you are in register view, navigate to Help/Moneydance->Console Window.

   At the bottom left of the window you should see a round symbol and a downwards arrow.

   Click the arrow and choose: File and Folders->Console log->Show file location.

   In the following window you should see a file called error log, you can open the file and copy the content in your next reply or add it as an attachment (whichever is easier)

   Thank you

   --
   Maddy, Infinite Kind Support

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