tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/120-changing-account-typeInfinite Kind: Discussion 2013-11-05T22:40:58Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/1917432009-06-06T01:05:17Z2009-06-06T01:05:19ZChanging account type<div><p>for as much help as moneydance has been, i might as well have
stuck with quicken</p></div>jacquetag:infinitekind.tenderapp.com,2009-01-14:Comment/1917432009-06-06T18:56:03Z2009-06-06T18:56:03ZChanging account type<div><p>Hi Jacque</p>
<p>Did this happen during the import process from a QIF file or at
some later stage when you were using moneydance? If this happened
later do you recall what you were doing when this occured? Do you
by any chance have a backup created from before this happened?</p>
<p>I am afraid the user interface does not let you change an
account type once it has been created. The account type is not
really intended to be changed by the user. However it is possible
to edit the XML as a work around. Given the unusual nature of this
problem I will have to check in with the lead developer after the
weekend and seek his advice.</p>
<p>If you would prefer to return to Quicken I can authorise a
refund on your Moneydance purchase.</p>
<p>Sincerely</p>
<p>Ben Spencer</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/1917432009-06-07T00:46:34Z2009-06-07T00:46:34ZChanging account type<div><p>Since the Moneydance staff is far too polite to say it, I'll
just say it: Jacque, your expectations for response time in this
forum are ridiculous and unreasonable and completely immature. So
you didn't get a response within 5 hours on a Friday night and you
want to go back to Quicken? Is there any product in the world where
the official forums guarantee you a sub-5-hour response time?? Go
into the Quicken forums and see how quickly you get an official
response from Intuit (if ever). I notice that you haven't responded
within 5 hours to Ben's followup questions. Hmm, what does that
tell you?</p>
<p>Sorry for venting, but this kind of juvenile behavior has been
happening a lot lately and it is frustrating for those of us who
know how hard the Moneydance folks work and how good the customer
service ethic is at the company.</p></div>John Seldentag:infinitekind.tenderapp.com,2009-01-14:Comment/1917432009-06-07T11:34:16Z2009-06-07T11:34:16ZChanging account type<div><p>Re: Changing account type [Problems]</p></div>Jackie Blundelltag:infinitekind.tenderapp.com,2009-01-14:Comment/1917432009-06-10T18:30:09Z2009-06-10T18:30:09ZChanging account type<div><p>Jackie,</p>
<p>It seems that the content of your last message was lost. Could
you resend it please?</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/1917432010-02-19T02:30:12Z2010-02-19T02:30:15ZChanging account type<div><p>I need to know how to change the account type. I imported my MS
money file and it apparently had all of my accounts attached, when
i though it was only my checking.</p></div>Coreytag:infinitekind.tenderapp.com,2009-01-14:Comment/1917432010-02-19T15:22:10Z2010-02-19T15:22:10ZChanging account type<div><p>Hi Corey</p>
<p>When you import a qif file that contains a single account that
includes transfers to other accounts moneydance has to create those
other accounts to enter the balancing entries for the transfers.
This is the correct behaviour.</p>
<p>What account do you need to change the account type of?</p>
<p>Sincerely</p>
<p>Ben Spencer</p></div>Ben Spencer