tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/1345-moneydance-2010-does-not-work-with-flagship-bankInfinite Kind: Discussion 2011-04-07T08:38:03Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/21716562010-07-05T18:44:28Z2010-07-05T18:44:28ZMoneydance 2010 does not work with Flagship Bank<div><p>Jennifer,</p>
<p>I would be happy to authorize a refund and I am inclined to
offer you technical assistance first. This is not an attempt to get
out of giving you a refund, if that is what you want let me know
and I will authorize it today. There are at least 4 banks in the
U.S. with names containing "Flagship Bank". Would you please let me
know the city and state where your branch is located?</p>
<p>If your bank does support OFX direct connections, most financial
institutions will require you to enable your accounts for
application-based online banking. You can accomplish this by asking
your bank to set up your account for connections from Quicken.
Moneydance uses exactly the same OFX server connection protocol as
Quicken but your bank representative may not know this and
mistakenly believe that they do not support Moneydance. Calling up
your bank and stating precisely the following should get you
started. "Please enable direct connect on my account such that I
can connect to your servers directly with Quicken. Also give me the
login credentials I need to connect Quicken to this service."</p>
<p>Application-based online banking often requires a different
login/PIN than the ones that are used for ATM or web-based banking.
When you enable your account for access from Moneydance or Quicken,
your financial institution should let you know what customer
ID/login and PIN to use.</p>
<p>Please let me know if I can be of further assistance, and again,
if you would prefer a refund I will process it immediately.<br></p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/21716562010-07-05T18:50:04Z2010-07-05T18:50:47ZMoneydance 2010 does not work with Flagship Bank<div><p>I live in Worcester Ma. Also when I called them they told me I
had to use my secure messaging on my online banking account in
order to set up the connection. Should I send them the message that
you just told me?</p></div>Jennifertag:infinitekind.tenderapp.com,2009-01-14:Comment/21716562010-07-05T19:24:12Z2010-07-05T19:24:12ZMoneydance 2010 does not work with Flagship Bank<div><p>Jennifer,</p>
<p>The Flagship Bank based in Worcester, MA does support OFX direct
connection. I would send your bank the following message</p>
<p>"Please enable direct connect on my account such that I can
connect to your servers directly with Quicken. Also give me the
login credentials I need to connect Quicken to this service."</p>
<p>Please let me know how it goes, and if you would still like a
refund I would be happy to process one for you. Please let me know
if I can be of further assistance,</p>
<p>Angie Rauscher<br>
Moneydance Support<br></p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/21716562010-07-05T19:26:41Z2010-07-05T19:26:44ZMoneydance 2010 does not work with Flagship Bank<div><p>Okay thank you so much. I will message them now and maybe I wil
get some feedback by tomorrow. I will let you know then!! Thanks
once again Angie.</p></div>Jennifertag:infinitekind.tenderapp.com,2009-01-14:Comment/21716562010-07-22T21:39:52Z2010-07-22T21:40:00ZMoneydance 2010 does not work with Flagship Bank<div><p>Hello again,<br>
I have been using Moneydance 2010 for over 2 weeks and I have
decided it is just not for me. I don't like the graphics and trying
to find some answers to all of the questions I have is next to
impossible. With that said, I feel I will never use it again and I
would like a refund. It just was not for me and I think using a
personal finance program is too complex and time consuming to keep
up with. I felt like I had to put in a big effort to organize my
finances, when I thought that is what the program was suppose to be
doing for me.</p></div>Jennifer tag:infinitekind.tenderapp.com,2009-01-14:Comment/21716562010-07-22T22:53:12Z2010-07-22T22:53:12ZMoneydance 2010 does not work with Flagship Bank<div><p>I am sorry that our product did not meet your needs. I have
asked our payment processing partners BMT Micro to process your
refund.</p>
<p>They will let you know when the process is complete from our
end.</p>
<p>Please let me know if I can be of further assistance,</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauscher