Cannot Make Online Bill Payment

Karl Cushnie's Avatar

Karl Cushnie

30 Jul, 2010 12:58 PM

I'm am trying out Moneydance with the intent to switch from Quicken for Mac since they removed the Online Bill Payment feature.
I'm using Mac OS X 10.5.8 on a PowerMac G5.
When I try to send an online payment I get the following message:
"There was an error communicating with your financial institution. The details of this error are below.

I'm sorry, an error occurred. The details of this error are below.
Error Description: java.lang.Exception: Server did not acknowledge payment message"

I have been able to send (I think) 3 payments after several attempts but I always get the message.
Right now, this is the only thing that's prevented me from making the purchase.

  1. 1 Posted by Jessica Little on 30 Jul, 2010 01:32 PM

    Jessica Little's Avatar

    Hi Karl,

    You've hit upon perhaps the most difficult bug that we're currently dealing with. We have an idea of what's causing it and are working on a fix, but it's been very slow going. Unfortunately, I don't have any workarounds for you, but we hope to have it fixed very soon, now that we're on the right track. If you'd like to follow our progress on this bug and find out when we have released test fixes, you can follow this thread.

    I'm sorry for the inconvenience. Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

    Jessica Little
    Moneydance Support

  2. System closed this discussion on 31 Mar, 2015 03:31 PM.

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