Moneydance will no longer open from my computer

Tamara's Avatar

Tamara

02 Aug, 2010 06:22 PM

I have repeatedly tried opening moneydance, but nothing will come up. I have been able to use it just fine in the past, but for some reason I cannot get it to work. I have tried uninstalling it and re installing it numerous times, this has not made any difference. Also, when I click to open moneydance, the icon appears on the bottom as if it were open, but even when I click that I get nothing. I am using Moneydance 2010, and I am running Window 7 Home Premium.

  1. 1 Posted by Ben Spencer on 02 Aug, 2010 06:39 PM

    Ben Spencer's Avatar

    Hi Tamara

    It sounds like Moneydance is starting up minimized. If moneydance is closed while it is minimized on windows it will be minimized when you next start it. In windows 7 to maximize a program run it and then hover over the item in the task bar at the bottom of the screen with your mouse. You will see a thumbnail of the running app. Right click on the thumbnail and select Maximize.

    Sincerely
    Ben Spencer
    Moneydance Support

  2. 2 Posted by Tamara Strum on 02 Aug, 2010 06:54 PM

    Tamara Strum's Avatar

    Wow, thank you so much. I feel so dumb considering I haven't been able to
    track my finances for entire month bc of this silly problem!

  3. 3 Posted by Ben Spencer on 02 Aug, 2010 07:15 PM

    Ben Spencer's Avatar

    You are welcome. Please feel free to contact us if you have any further problems. There is no need to wait a month. We try to get cases responded to within 2 days.

    Sincerely
    Ben Spencer

  4. System closed this discussion on 31 Mar, 2015 03:29 PM.

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