Download on up to date account loses top menu - OS X

tomjanofsky's Avatar

tomjanofsky

30 Jun, 2009 11:33 AM

Hi, I just upgraded to the lasted Moneydance release 2008r4. When I am in a bank account and attempt to download (via command-D) the latest transactions, and there are no transactions to download, the top menubar disappear and only the Moneydance entry remains (i.e. File, etc are gone). This only happens when there are no transaction to download and appears as the dialog "Your account is currently up to date" does.

Clicking on any of the menu entries under Moneydance (i.e. About Moneydance) restores the proper menus.

Moneydance about reports: Java Version: 1.5.0_19 Java Vendor: Apple Inc.

Screen shot attached.

  1. 1 Posted by twheaten on 01 Jul, 2009 02:47 AM

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    Ditto same issue here - on OFX import Moneydance loses the top menu. Also I've had it intermittently crash. Not sure what happened in the latest build but the instability appeared as soon as I downloaded 2008r4 (640). I'm running OSX 10.5.7 on a relatively new MBP.

  2. 2 Posted by JimK on 02 Jul, 2009 03:48 AM

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    Yep. I'm also seeing that many of the menu items are intermittently grayed out. Those with shortcut keys can still be used, but if something like OFX Import is gray you're hosed. Only thing to do is to try restarting a few times and hope it comes back.

  3. 3 Posted by BrettC on 02 Jul, 2009 11:43 AM

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    Deleting an account gives the same behaviour.

  4. 4 Posted by Ben Spencer on 02 Jul, 2009 12:41 PM

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    Hi all

    I am afraid this menu bug you are seeing is a known bug with Apple's Java release. I understand that they are aware of it and working to fix it.

    Sincerely

    Ben Spencer

  5. 5 Posted by scottgregory on 03 Jul, 2009 09:54 PM

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    But given that the previous release of MoneyDance did not exhibit this behavior, can MoneyDance not correct it in the meantime ?

  6. 6 Posted by russell_martin on 18 Jul, 2009 04:06 AM

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    I'm having this problem too and I definitely did not have it until I got the last update. It could be a bug in Apple's Java release, but, because it didn't happen until the latest MoneyDance update makes me think it could also be an unhandled event or bug in the latest MoneyDance?

  7. 7 Posted by russell_martin on 18 Jul, 2009 04:31 AM

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    I'm having this problem too and I definitely did not have it until I got the last update. It could be a bug in Apple's Java release, but, because it didn't happen until the latest MoneyDance update makes me think it could also be an unhandled event or bug in the latest MoneyDance?

  8. 8 Posted by sunny on 11 Sep, 2009 12:49 AM

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    SO WHAT DO WE DO IN THE MEAN TIME???????

  9. 9 Posted by Ben Spencer on 11 Sep, 2009 01:46 PM

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    I realize that this is very frustrating. And I am sorry that you are experiencing this problem. I can confirm that Apple have fixed the problem with the version of java that they released with Snow Leopard. And I hope that they will release that java fix for earlier versions of their operating system soon.

    Sincerely

    Ben Spencer

  10. 10 Posted by scottgregory on 11 Sep, 2009 02:39 PM

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    One workaround I found, once I had "lost" the menubar, was to pop up the Reports dialog, which of course is one of the icons on the main screen.

    That said, I have not had the problem for at least several days, if not weeks...

  11. Angie Rauscher closed this discussion on 23 Apr, 2010 11:45 PM.

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