tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/1676-moneydance-wont-openInfinite Kind: Discussion 2018-10-18T13:56:37Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-12T23:42:34Z2010-10-12T23:42:34ZMoneydance won't open!<div><p>Hi liz,<br />
Can you provide the version of Moneydance your using, your operating system, and if possible the version of Java running on your machine. This info will help the MD Support Staff in assisting you.<br />
Just a hunch... is it possible that MD is starting off screen or minimized? Does a item appear on the taskbar? (assuming you're using Windows)<br />
-Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-13T00:16:50Z2010-10-13T00:16:52ZMoneydance won't open!<div><p>Thanks</p>
<p>It's the 2008 version.<br />
OS is Vista<br />
Java - no idea! I did find it in the control panel but can't open it. Does that give any clue?</p>
<p>Thanks<br />
Liz</p></div>liztag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-13T00:18:14Z2010-10-13T00:18:15ZMoneydance won't open!<div><p>Oh I forgot to add - no icon in the tray.</p></div>liztag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-13T00:30:05Z2010-10-13T00:30:06ZMoneydance won't open!<div><p>I have now been able to look in Java in the program files. The latest modified date is 27/9/10. I recall some update or other & there did seem to be a problem with it installing. So have I stumbled on the solution? (even though I don't know what on earth all this means!!)</p></div>liztag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-13T00:34:18Z2010-10-13T00:34:20ZMoneydance won't open!<div><p>More info - looks like it is Java 6 update 20 (dated 10 Dec. 2010))</p></div>Liztag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-13T00:45:11Z2010-10-13T00:46:19ZMoneydance won't open!<div><p>Hi Liz,<br />
Is your Moneydance data file in your 'My Documents' folder? It will have a .md extention.<br />
e. g. Moneydance.md<br />
If so, try double clicking directly on the data file to try and open MD.<br />
HTH -Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-13T08:00:54Z2010-10-13T08:00:55ZMoneydance won't open!<div><p>Nope tried this already, and again just now, but although I get the usual Vista permission window it just doesn't follow through. It says the last time I accessed it was 22/9 which is correct.</p></div>liztag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-13T12:31:55Z2010-10-13T12:31:55ZMoneydance won't open!<div><p>Hi Liz,<br />
Have you tried re-installing Moneydance? It's possible that an update to Windows or some other program has adversely effected MD.<br />
You can download the installation file here:<br />
<a href="http://moneydance.com/download/2008/installers/">http://moneydance.com/download/2008/installers/</a><br />
The first one in the list, MoneydanceInstall.exe is for Windows. The second one, MoneydanceInstallwj.exe is also for Windows but includes Java.<br />
If the first one doesn't resolve your problem, I would try the one that includes Java.<br />
HTH -Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-13T14:35:38Z2010-10-13T14:35:38ZMoneydance won't open!<div><p>It might be the case that the program is starting up minimized Do you see the program item in the taskbar at the bottom of your screen when you run it?</p>
<p>Ben Spencer<br />
Moneydance Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-13T18:38:19Z2010-10-13T18:38:22ZMoneydance won't open!<div><p>Thanks Kevin I will give reinstalling a go. I'll report back tomorrow.</p>
<p>(Ben - no it's not minimised but thanks!)</p></div>liztag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-14T17:44:55Z2010-10-14T17:44:57ZMoneydance won't open!<div><p>Kevin - thanks have downloaded AND updated and now the files open :))</p></div>liztag:infinitekind.tenderapp.com,2009-01-14:Comment/33309152010-10-14T18:03:28Z2010-10-14T18:03:28ZMoneydance won't open!<div><p>Hi Liz,<br />
Ah sweet success. Glad to hear your up and running - again.<br />
You can click on 'Resolve the Discussion' in the upper right hand corner of this forum page to close the thread.<br />
-Kevin N.</p></div>-Kevin N.