tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/1778-online-banking-with-becu-stopped-workingInfinite Kind: Discussion 2018-10-18T13:56:46Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-13T20:13:59Z2013-02-16T05:06:42ZOnline Banking with BECU stopped working<div><p>It is a Money dance problem since Quicken works fine. I have the
same error as you SO I tried my Quicken 2007 version and it
connected and downloaded fine. I have had the problem with
moneydance since the 10th.<br>
I hope they fix it soon</p></div>steve6754tag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-13T22:19:58Z2010-11-13T22:19:58ZOnline Banking with BECU stopped working<div><p>Thanks.</p></div>Warren Paultag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-14T08:06:41Z2010-11-14T08:06:41ZOnline Banking with BECU stopped working<div><p>Hi all,</p>
<p>We do know about the problem and are working on the issue. It would be incredibly helpful to get console information to diagnose this issue. If you would be willing, could you send me the contents of your error console? Here's how to get the log in Moneydance 2010:</p>
<p>1) In Moneydance, click on the Help menu and select the Console Window option. This will open the console messages window.<br />
2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.<br />
3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.<br />
4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and email the file to <a href="mailto:Jessica@moneydance.com">Jessica@moneydance.com</a> with the subject line "BECU error"</p>
<p>The debugging logs that this produces will contain your account information. Jessica will hold your information securely, so the info won't be broadcast to the world, but just to be safe you should redact any account info in the debug logs. Just replace it with something like "ACCOUNT NUMBER HERE" and it should be fine.</p>
<p>Thank you for your help with this,</p>
<p>Angie Rauscher<br />
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-14T21:21:57Z2010-11-14T21:21:58ZOnline Banking with BECU stopped working<div><p>I am emailing this to you now. I did not actually see my account number in the logs. I'll keep watching this thread so let me know if you need anything else.</p></div>xiaogaotag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-14T21:25:13Z2010-11-14T21:25:13ZOnline Banking with BECU stopped working<div><p>Is "***@moneydance.com" really the correct email address for this?</p></div>xiaogaotag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-15T00:02:50Z2010-11-15T00:02:50ZOnline Banking with BECU stopped working<div><p>I am having the same error and have sent the information to Moneydance as requested.</p></div>Andrea Smithtag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-15T00:11:20Z2010-11-15T00:11:21ZOnline Banking with BECU stopped working<div><p>Alright. The ***@moneydance.com address doesn't work. Here is the content I was trying to send. Please note, there are no account numbers in this thread.</p>
<p>Starting Moneydance 2010r3 (751)<br />
Settings Folder: /Users/REDACTED/.moneydance<br />
OS: Mac OS X 10.5.8 i386<br />
Java: 1.5.0_26 (Apple Inc.)<br />
setStatus(Downloading BECU REDACTED, -1.0)<br />
Displaying error component: javax.swing.JScrollPane[,0,0,0x0,invalid,layout=javax.swing.ScrollPaneLayout$UIResource,alignmentX=0.0,alignmentY=0.0,border=,flags=16777544,maximumSize=,minimumSize=java.awt.Dimension[width=784,height=144],preferredSize=java.awt.Dimension[width=784,height=144],columnHeader=,horizontalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=HORIZONTAL,unitIncrement=1],horizontalScrollBarPolicy=HORIZONTAL_SCROLLBAR_AS_NEEDED,lowerLeft=,lowerRight=,rowHeader=,upperLeft=,upperRight=,verticalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=VERTICAL,unitIncrement=1],verticalScrollBarPolicy=VERTICAL_SCROLLBAR_AS_NEEDED,viewport=javax.swing.JViewport[,0,0,0x0,invalid,layout=javax.swing.ViewportLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777224,maximumSize=,minimumSize=,preferredSize=,isViewSizeSet=false,lastPaintPosition=,scrollUnderway=false],viewportBorder=]<br />
setStatus(Updater: You have the latest version of Moneydance, 0.0)<br />
setStatus(Downloading BECU REDACTED, -1.0)<br />
Displaying error component: javax.swing.JScrollPane[,0,0,0x0,invalid,layout=javax.swing.ScrollPaneLayout$UIResource,alignmentX=0.0,alignmentY=0.0,border=,flags=16777544,maximumSize=,minimumSize=java.awt.Dimension[width=784,height=144],preferredSize=java.awt.Dimension[width=784,height=144],columnHeader=,horizontalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=HORIZONTAL,unitIncrement=1],horizontalScrollBarPolicy=HORIZONTAL_SCROLLBAR_AS_NEEDED,lowerLeft=,lowerRight=,rowHeader=,upperLeft=,upperRight=,verticalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=VERTICAL,unitIncrement=1],verticalScrollBarPolicy=VERTICAL_SCROLLBAR_AS_NEEDED,viewport=javax.swing.JViewport[,0,0,0x0,invalid,layout=javax.swing.ViewportLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777224,maximumSize=,minimumSize=,preferredSize=,isViewSizeSet=false,lastPaintPosition=,scrollUnderway=false],viewportBorder=]<br />
Displaying error component: javax.swing.JScrollPane[,0,0,0x0,invalid,layout=javax.swing.ScrollPaneLayout$UIResource,alignmentX=0.0,alignmentY=0.0,border=,flags=16777544,maximumSize=,minimumSize=java.awt.Dimension[width=784,height=144],preferredSize=java.awt.Dimension[width=784,height=144],columnHeader=,horizontalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=HORIZONTAL,unitIncrement=1],horizontalScrollBarPolicy=HORIZONTAL_SCROLLBAR_AS_NEEDED,lowerLeft=,lowerRight=,rowHeader=,upperLeft=,upperRight=,verticalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=VERTICAL,unitIncrement=1],verticalScrollBarPolicy=VERTICAL_SCROLLBAR_AS_NEEDED,viewport=javax.swing.JViewport[,0,0,0x0,invalid,layout=javax.swing.ViewportLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777224,maximumSize=,minimumSize=,preferredSize=,isViewSizeSet=false,lastPaintPosition=,scrollUnderway=false],viewportBorder=]<br />
setStatus(Downloading REDACTED, -1.0)<br />
Sending message to <a href="https://www.becuonlinebanking.org/scripts/serverext.dll">https://www.becuonlinebanking.org/scripts/serverext.dll</a><br />
</p>
<blockquote><blockquote><blockquote><blockquote><blockquote><blockquote><blockquote><blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote>
<p>Displaying error component: javax.swing.JScrollPane[,0,0,0x0,invalid,layout=javax.swing.ScrollPaneLayout$UIResource,alignmentX=0.0,alignmentY=0.0,border=,flags=16777544,maximumSize=,minimumSize=java.awt.Dimension[width=784,height=144],preferredSize=java.awt.Dimension[width=784,height=144],columnHeader=,horizontalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=HORIZONTAL,unitIncrement=1],horizontalScrollBarPolicy=HORIZONTAL_SCROLLBAR_AS_NEEDED,lowerLeft=,lowerRight=,rowHeader=,upperLeft=,upperRight=,verticalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=VERTICAL,unitIncrement=1],verticalScrollBarPolicy=VERTICAL_SCROLLBAR_AS_NEEDED,viewport=javax.swing.JViewport[,0,0,0x0,invalid,layout=javax.swing.ViewportLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777224,maximumSize=,minimumSize=,preferredSize=,isViewSizeSet=false,lastPaintPosition=,scrollUnderway=false],viewportBorder=]<br />
setStatus(Downloading BECU REDACTED, -1.0)<br />
Sending message to <a href="https://www.becuonlinebanking.org/scripts/serverext.dll">https://www.becuonlinebanking.org/scripts/serverext.dll</a><br />
</p>
<blockquote><blockquote><blockquote><blockquote><blockquote><blockquote><blockquote><blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote>
<p>Displaying error component: javax.swing.JScrollPane[,0,0,0x0,invalid,layout=javax.swing.ScrollPaneLayout$UIResource,alignmentX=0.0,alignmentY=0.0,border=,flags=16777544,maximumSize=,minimumSize=java.awt.Dimension[width=784,height=144],preferredSize=java.awt.Dimension[width=784,height=144],columnHeader=,horizontalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=HORIZONTAL,unitIncrement=1],horizontalScrollBarPolicy=HORIZONTAL_SCROLLBAR_AS_NEEDED,lowerLeft=,lowerRight=,rowHeader=,upperLeft=,upperRight=,verticalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=VERTICAL,unitIncrement=1],verticalScrollBarPolicy=VERTICAL_SCROLLBAR_AS_NEEDED,viewport=javax.swing.JViewport[,0,0,0x0,invalid,layout=javax.swing.ViewportLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777224,maximumSize=,minimumSize=,preferredSize=,isViewSizeSet=false,lastPaintPosition=,scrollUnderway=false],viewportBorder=]<br />
Sending message to <a href="https://www.becuonlinebanking.org/scripts/serverext.dll">https://www.becuonlinebanking.org/scripts/serverext.dll</a><br />
</p>
<blockquote><blockquote><blockquote><blockquote><blockquote><blockquote><blockquote><blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote></blockquote>
<p>Displaying error component: javax.swing.JScrollPane[,0,0,0x0,invalid,layout=javax.swing.ScrollPaneLayout$UIResource,alignmentX=0.0,alignmentY=0.0,border=,flags=16777544,maximumSize=,minimumSize=java.awt.Dimension[width=784,height=144],preferredSize=java.awt.Dimension[width=784,height=144],columnHeader=,horizontalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=HORIZONTAL,unitIncrement=1],horizontalScrollBarPolicy=HORIZONTAL_SCROLLBAR_AS_NEEDED,lowerLeft=,lowerRight=,rowHeader=,upperLeft=,upperRight=,verticalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=VERTICAL,unitIncrement=1],verticalScrollBarPolicy=VERTICAL_SCROLLBAR_AS_NEEDED,viewport=javax.swing.JViewport[,0,0,0x0,invalid,layout=javax.swing.ViewportLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777224,maximumSize=,minimumSize=,preferredSize=,isViewSizeSet=false,lastPaintPosition=,scrollUnderway=false],viewportBorder=]</p></div>Andrea Smithtag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-15T11:39:44Z2010-11-15T11:39:44ZOnline Banking with BECU stopped working<div><p>You're all correct, I somehow entered the wrong email address. You can send emails to <a href="mailto:Support@moneydance.com">Support@moneydance.com</a>, or paste the information here. Thanks for this information, I'll have our direct connection specialist look at it today.</p>
<p>Angie Rauscher<br />
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-16T16:16:09Z2010-11-16T16:16:09ZOnline Banking with BECU stopped working<div><p>Hi,</p>
<p>We're still looking into the problem and hope to have a resolution today or tomorrow. I'll let you know when it's fixed. I'm sorry for the inconvenience.</p>
<p>Jessica Little<br />
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-19T03:39:59Z2015-03-16T15:50:10ZOnline Banking with BECU stopped working<div><p>Any word on a resolution?</p></div>lyon_cmtag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-19T19:02:20Z2010-11-19T19:02:21ZOnline Banking with BECU stopped working<div><p>Hi,</p>
<p>I am having trouble downloading all my transaction with BECU bank and I am getting this error for the past few weeks :</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br />
Error Description: javax.net.ssl.SSLHandshakeException:<br />
java.security.cert.CertificateException: Untrusted Server Certificate Chain.</p>
<p>I am using OSX 10.6.5 and I have the Java version 1.6.0 _22. Any help thank you.</p></div>vcbumblebeetag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-20T16:26:32Z2010-11-20T16:26:32ZOnline Banking with BECU stopped working<div><p>Hi all,</p>
<p>We have a fix, but unfortunately we're having a little trouble with our update system and therefore have been unable to release out a new build yet. I hope to have things worked out in a few days. I'll update when it's released.</p>
<p>Sorry for the delay and inconvenience!</p>
<p>Jessica Little<br />
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-21T21:53:31Z2010-11-21T21:53:31ZOnline Banking with BECU stopped working<div><p>Hi Jessica,</p>
<p>When do you think this will be fixed? I haven't been able to update my account for more than two weeks and this is becoming more than just an inconvenience.</p>
<p>Thanks.</p></div>xiaogaotag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-23T14:58:34Z2010-11-23T14:58:34ZOnline Banking with BECU stopped working<div><p>Any word on this yet? This is becoming a huge problem for me as
I use this<br>
software for my small business. Please advise on expected fix
date.</p>
<p>Andrea K. Smith, CI, CT, SC:L<br>
American Sign Language/English Interpreter<br>
<a href=
"http://www.andreasmithinterpreting.com">www.andreasmithinterpreting.com</a><br>
443.359.0733</p>
<p>On Sun, Nov 21, 2010 at 16:53, xiaogao <<br>
<a href=
"mailto:tender+dcf6e993e4565867d66d3dfe954e714c2668dc832@tenderapp.com">
tender+dcf6e993e4565867d66d3dfe954e714c2668dc832@tenderapp.com</a><<a href="mailto:tender%2Bdcf6e993e4565867d66d3dfe954e714c2668dc832@tenderapp.com">tender%2Bdcf6e993e4565867d66d3dfe954e714c2668dc832@tenderapp.com</a>><br></p>
<blockquote>
<p>wrote:</p>
</blockquote></div>Andrea K. Smithtag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-24T13:53:21Z2010-11-24T13:53:21ZOnline Banking with BECU stopped working<div><p>Hi all,</p>
<p>First, I'm very sorry for our delay in fixing this! However, we
now have a build out that should allow you to connect again. You
can download the updated moneydance.jar file that you need at:
<a href=
"http://moneydance.com/download/2010/Upgrade/newcert/moneydance.jar">
http://moneydance.com/download/2010/Upgrade/newcert/moneydance.jar</a></p>
<p>Here are instructions on how to install this file. This should
work on all platforms:</p>
<p>1) Go to whatever directory you have Moneydance installed in.
There should be a file named "moneydance.jar". Rename that file to
something else, like "moneydance.jar.original".<br>
2) Copy the file you downloaded into your install directory.<br>
3) You should now be able to connect to BECU</p>
<p>Again, I'm very sorry on the delay in fixing this. Please let me
know if you have any trouble installing this file or connecting
after you've updated.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-25T00:54:10Z2010-11-25T00:54:10ZOnline Banking with BECU stopped working<div><p>Jessica,</p>
<p>Thanks, it seems to work fine on a Mac.</p></div>Warren Paultag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-26T18:45:47Z2010-11-26T18:45:47ZOnline Banking with BECU stopped working<div><p>Hi,<br>
I searched on my computer for the moneydance.jar file and did not
find it. Tried the download anyway, but no luck.</p>
<p>Help please!</p>
<p>Mac 10.4.11. Picture attached with MD build info.</p>
<p>PS. This was heartening to discover my precise banking problem!
Yaaaaay!</p></div>lahgitanatag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-26T18:53:56Z2010-11-26T18:53:56ZOnline Banking with BECU stopped working<div><p>When you say you "searched" do you mean you tried to find it
using search? If so, try just looking in the folder where
Moneydance lives. You should see a file called "moneydance" that is
not the app itself. Its file type should be "executable jar
file."</p>
<p>And when you tried the download, where did you put it after you
downloaded?</p>
<p>My apologies if you did all this and it seems elementary; I just
can't tell from your post exactly what you've tried already.</p></div>xiaogaotag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-26T19:36:49Z2010-11-26T19:36:49ZOnline Banking with BECU stopped working<div><p>I'm so sorry to be unclear. Let me try again:</p>
<p>I used the Searchlight function (search, in Mac) and I went to
MD,<br>
which lives in my Applications folder. Please note that there
is<br>
not a MD folder there--just the app.</p>
<p>I also have a separate folder where I keep all our financial
stuff,<br>
and that is where the backups reside. Perhaps I have screwed up<br>
somehow by separating them?</p>
<p>Mac doesn't have "executable" files that the user readily sees.
I<br>
see no files with the .jar suffix.</p>
<p>Re: download: I put the file (and the folder) into my
Applications<br>
folder--I made a folder for MD so that the app and the .jar would
be<br>
in the same folder.</p>
<p>Thanks for such a quick reply!</p>
<p>Laurel</p></div>lahgitanatag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-26T19:56:50Z2010-11-26T19:56:50ZOnline Banking with BECU stopped working<div><p>Oh, I'm just another user, not a Moneydance tech support person.
Just thought I'd give it a shot since I happened to be online.</p>
<p>I used to use Moneydance on my Mac so I checked, and it's as you
say -- app is in the apps folder, no .jars or .exes. I deleted my
Moneydance data from that machine so I can't check to see if it was
in that folder, though.</p>
<p>Sorry to be so useless!</p></div>xiaogaotag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-26T20:05:17Z2010-11-26T20:05:19ZOnline Banking with BECU stopped working<div><p>I had the same issue. Here is what you do:</p>
<p>In Finder, go to the applications.<br>
Right click on the Moneydance icon.<br>
Choose "Show package contents"<br>
Click "contents"<br>
Click "resources"<br>
Click "java"<br>
That's where the moneydance.jar file will be. You can rename it and
then drag and drop the new file into that folder.</p>
<p>That will solve the problem. Good luck!</p></div>Andreatag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-26T22:25:35Z2010-11-26T22:25:35ZOnline Banking with BECU stopped working<div><p>Thanks so much for chiming in! I'll get this figured out.</p>
<p>Laurel</p></div>lahgitanatag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-26T22:29:20Z2010-11-26T22:29:20ZOnline Banking with BECU stopped working<div><p>It worked like a charm! Thank you for the clear
instructions!</p>
<p>Yaaaaay!</p></div>lahgitanatag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-27T05:11:18Z2010-11-27T05:11:18ZOnline Banking with BECU stopped working<div><p>Thanks for these great instructions, and for helping out other
Moneydance users. I'm glad to hear it's working for you now
Laurel!</p>
<p>Please let me know if I can be of further assistance,</p>
<p>Angie Rauscher<br>
Moneydance Support</p>
<p><em>Check out our <a href="http://moneydance.com/blog/">new blog
series, Moneydance on the Road</a>.</em></p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-27T14:41:55Z2010-11-27T14:41:55ZOnline Banking with BECU stopped working<div><p>Yes, it seems like we're all in this together (whatever IT is!),
so I<br>
appreciate the group-think!</p>
<p>L</p></div>lahgitanatag:infinitekind.tenderapp.com,2009-01-14:Comment/37742722010-11-27T20:52:51Z2010-11-27T20:52:52ZOnline Banking with BECU stopped working<div><p>Yes. Thank you! Excellent instructions. I did have to restart
the Mac for the change to take effect, but now it works!</p></div>Ray Allis