tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/323-communicating-with-my-bankInfinite Kind: Discussion 2011-05-15T22:43:02Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-25T14:54:07Z2009-09-25T14:54:07ZCommunicating with my bank<div><p>Wayne,</p>
<p>Are you using our most recent Moneydance build available
here:</p>
<p><a href=
"http://moneydance.com/preview">http://moneydance.com/preview</a></p>
<p>Can you paste the specific java error you are receiving? Also,
to which bank are you trying to connect?</p>
<p>Sincerely,</p>
<p>Brian Adler</p>
<p>Moneydance Support</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-25T23:07:01Z2009-09-25T23:07:03ZCommunicating with my bank<div><p>I keep getting the same problem. Trying to connect to Bank of
America.</p>
<p>It keeps saying the connection is closed</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.</p>
<p>There was an error communicating with the server. This could be
the result of a network problem, or the server may be offline or
not responding. Please try the operation again later.<br>
Error Description: java.net.SocketException: Connection reset</p></div>Jeremy Martintag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-25T23:07:47Z2009-09-25T23:07:51ZCommunicating with my bank<div><p>Forgot to mention I did download build 642</p></div>Jeremy Martintag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-27T11:08:27Z2009-09-27T11:08:29ZCommunicating with my bank<div><p>I am having the same issue on Snow Leopard. I'm running build
643. But when I try to download from TD Bank I get:</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.</p>
<p>A communication or parsing error occurred. This could be the
result of a network problem, a proxy error, or misconfigured
server.<br>
Error Description: java.io.IOException: HTTP Error:404 Not
Found</p></div>Dave Ktag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-27T11:09:28Z2009-09-27T11:09:30ZCommunicating with my bank<div><p>Chase account downloads give me this message:<br>
There was an error communicating with your financial institution.
The details of this error are below.</p>
<p>The error code reported by the server was: 2000<br>
We are unable to connect to the website at this time. Please try
your request again later.</p></div>Dave Ktag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-27T20:15:02Z2009-09-27T20:15:02ZCommunicating with my bank<div><p>Jeremy,</p>
<p>I use BofA with the latest build of Moneydance and Snow Leopard.
Are you sure that your account is already enabled for direct
connect?</p>
<p>Dave,</p>
<p>The issue with TD Bank cannot be resolved until TD Bank and TD
Banknorth are merged into a single connection. It is my
understanding that that is going to occur very soon. Has Chase
worked for you in the past? Are you sure you have been enabled by
them for direct connect? I believe that Chase issue distinct login
information once an account has been enabled.</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-27T20:18:18Z2009-09-27T20:18:18ZCommunicating with my bank<div><p>If any of you are continuing to have an issue with your
connection, please install this debugging tool and we will
determine the cause. Be sure to redact any personally identifying
information,</p>
<p>To install our debugging extension:</p>
<p>1) Download this file:<br>
<a href=
"http://moneydance.com/preview/miscdebug.mxt">http://moneydance.com/preview/miscdebug.mxt</a>
2) Select the Extensions->Add Extension menu and select the
"From a File" option<br>
3) Select the miscdebug.mxt file downloaded in step 1, and continue
to install the extension<br>
4) Select the Extensions->Moneydance Debugging Helper menu. This
displays a window that will capture any error messages and OFX
messages.<br>
5) Attempt to download transactions until the error occurs<br>
6) Select all of the text in the error message window and use
command-C (ctrl-C on win/linux) to copy the text<br>
7) Paste the text from the error message window into a response to
this message.</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-27T20:33:34Z2009-09-27T20:33:35ZCommunicating with my bank<div><p>He Brian,</p>
<p>I think the issue was on BofA's side. It worked this morning..
Thanks for looking into it though.</p></div>Jeremy Martintag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-27T20:49:57Z2009-09-27T20:49:57ZCommunicating with my bank<div><p>Brian,</p>
<p>That solved the problem. Thank you very much.</p>
<p>Wayne Albritton</p></div>Wayne Albrittontag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-28T14:20:54Z2009-09-28T14:20:58ZCommunicating with my bank<div><p>Brian:</p>
<p>Is the TD bank issue a new one? I originally came to TD as a
Commerce Bank customer. The download worked without nay problems
for me pre-Snow Leopard. But now it seems to be broken
completely.</p>
<p>The Chase problem must have been temporary. I can now download
without trouble.</p></div>Dave Ktag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-30T13:14:53Z2009-09-30T13:14:53ZCommunicating with my bank<div><p>Dave,</p>
<p>TD Bank is currently upgrading their system. You will be unable
to connect to them through Moneydance (or any other personal
finance software) until after September 29th (and perhaps a little
longer). We have already updated our database with the new "TD Bank
Online Banking" connection. Note that this is different from the
current TD Bank connection we have in our database that has a dash
in it. Once their upgrade is complete, you will need you disable
your old connection to TD Bank and create a new connection to TD
Bank Online Banking.</p>
<p>You can find more information about their upgrade <a href=
"http://www.tdbank.com/onlinebankingupdates/faqs.html">at their
website</a>. I'm sorry for the temporary down time. Hopefully the
upgrade will go smoothly and you'll be able to connect again
soon.</p>
<p>Sincerely,</p>
<p>Brian</p>
<p>Moneydance Support</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-09-30T13:20:58Z2009-09-30T13:20:59ZCommunicating with my bank<div><p>Brian,</p>
<p>Thanks for the reply. I understand, it's completely out of your
hands.</p></div>Dave Ktag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-10-15T23:27:27Z2009-10-15T23:27:30ZCommunicating with my bank<div><p>Please help!!!! I am having the same problem with BofA but I
can't open the debugging tool. Is it because I have not loaded the
new version of leopard? I haven't changed anything on my Moneydance
or Mac but all of a sudden I can't connect to my BofA accounts.
Getting the same java error as described above.</p></div>johnmitolatag:infinitekind.tenderapp.com,2009-01-14:Comment/3966232009-10-15T23:30:25Z2009-10-15T23:30:28ZCommunicating with my bank<div><p>Please help!!!! I am having the same problem with BofA but I
can't open the debugging tool. Is it because I have not loaded the
new version of leopard? I haven't changed anything on my Moneydance
or Mac but all of a sudden I can't connect to my BofA accounts.
Getting the same java error as described above.</p></div>johnmitola