restoring back up from mobileme

Christy   's Avatar

Christy

07 Oct, 2009 10:51 PM

Moneydance froze and I had to force quite. I have back-ups going to mobileme, and the most recent backup is named _moneydance backup.md^. I took out the _ at the beginning and the ^ at the end, which gave me the appropriate file icon. However, when I try to open the file, I get the error "Error: java.lang.Exception: Unexpected EOF reading data". That's hours and hours of lost work since I just purchased Moneydance and was setting up files. Help, please! TIA.

  1. Support Staff 1 Posted by Sean Reilly on 09 Oct, 2009 12:48 AM

    Sean Reilly's Avatar

    Hi Christy,

    The files ending with ^ are the auto-save files that Moneydance creates every few minutes. It sounds like the crash happened while moneydance was in the process of saving that backup file. It seems like the best bet is to either use one of the daily backups (that should be named moneydancebackup.md-YYYYMMDD where YYYYMMDD are the date that the backup was made. If that is too old, then the main moneydance file (same name, but without the -YYYYMMDD) must be the only option.

    Would you be able to describe in a bit more detail what Moneydance was doing when it froze? Was the main window completely unresponsive? Did you have the spinning wheel icon whenever Moneydance was the foreground application?

    Thanks,
    Sean Reilly

  2. 2 Posted by Christy Mohler on 09 Oct, 2009 02:32 AM

    Christy Mohler's Avatar

    Yes, I had the spinning wheel for over an hour and nothing would
    respond. I had to force quit. I ended up doing as you suggested and
    used a slightly older backup and got most of my data back, so I'm
    happily using the program again. Thanks! Christy

    Sent from my iPhone

    On Oct 8, 2009, at 5:48 PM, Sean Reilly <[email blocked]
     > wrote:

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac