download problem

Maureen Klebanov's Avatar

Maureen Klebanov

15 Oct, 2009 08:12 PM

I downloaded your trial software and it appeared to instal (Windows XP Pro). However, when I click on the program it immediately minimises itself to the taskbar and won't run. I can close it from the taskbar but not open it to work on it. Can you suggest a reason? I also have the Tesco personal Finance software on my computer and the same thing happens with it, even though I have uninstalled and reinstalled it several times from CD. I never had these problems before today. My computer has just returned from a professional overhaul, but everything else is working...
Please help
Maureen

  1. 1 Posted by Ben Spencer on 16 Oct, 2009 01:23 AM

    Ben Spencer's Avatar

    Hi Maureen

    We have had report of Moneydance starting up minimized on some XP computers. If you right click on the taskbar once it is running and select Maximize that should resolve the problem.

    I am sorry for the inconvenience.

    Sincerely

    Ben Spencer

  2. 2 Posted by Maureen Klebano... on 16 Oct, 2009 05:46 AM

    Maureen Klebanov's Avatar

    Hi Ben

    Yes, of course this is the solution and I am pretty embarrassed I didn't
    think of it - after contacting you I actually found the answer on your
    support forum.

     

    Thank you so much for your prompt reply to a trial-version user! Very
    impressive and reassuring.

     

    Regards

     

    Maureen

     

      _____

    From: Ben Spencer
    [mailto:[email blocked]]
    Sent: Friday, October 16, 2009 3:24 AM
    To: [email blocked]
    Subject: Re: download problem [Problems]

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