tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/431-experiencing-issues-downloading-transactions-from-usaa-federal-savings-bankInfinite Kind: Discussion 2018-10-18T13:54:30Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/5905862009-11-16T01:39:47Z2009-11-16T01:39:47ZExperiencing Issues Downloading Transactions from USAA Federal Savings Bank<div><p>Mike,</p>
<p>I have a few questions so we can better diagnose your issue.
Have you been able to successfully connect with USAA in the past?
If so, did anything happen with your computer or internet
connection around the time you began having this issue?</p>
<p>Did you contact USAA to get a password and PIN# to connect with
their systems? Most financial institutions will require you to
enable your accounts for application-based online banking. If you
have your financial institution set up your account as if you were
using Quicken 2008 for Windows then it should also work with
Moneydance since they use the same protocol. This is sometimes
necessary as many banks don't yet recognize Moneydance or know how
to deal with it. Keep in mind that application-based online banking
often requires a different login/PIN than the ones that are used
for ATM or web-based banking. When you enable your account for
access from Moneydance or Quicken, your financial institution
should let you know what customer ID/login and PIN to use.</p>
<p>Do let me know the answers to these questions, and I will get
back to you with some potential solutions. Please let me know if I
can be of further assistance, and thank you for your interest in
Moneydance!</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/5905862009-11-17T13:16:20Z2009-11-17T13:16:20ZExperiencing Issues Downloading Transactions from USAA Federal Savings Bank<div><p>Hi Mike,</p>
<p>What version of Moneydance are you using? You can find out your
version by going to the Help Menu and choosing the About Moneydance
option. If you are not using the most recent preview version
(2008r4 Build 643), please update to that version. You can download
the update from our website at <a href=
"http://moneydance.com/preview">http://moneydance.com/preview</a>.
The bug you are experiencing was fixed in the build 642 of
Moneydance.</p>
<p>Please let me know if updating does not solve your connection
problems and we'll try to figure out what else might be wrong.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/5905862009-11-17T13:34:27Z2009-11-17T13:34:27ZExperiencing Issues Downloading Transactions from USAA Federal Savings Bank<div><p>Thank you -- I believe I'm still on 2007, so that's probably
it.</p>
<p>Thanks,<br>
Mike</p>
<p>On Tue, Nov 17, 2009 at 8:16 AM, Jessica Little <<br>
<a href=
"mailto:tender+d330b6ac6fadfeefc24611566797ae50a798ebebb@tenderapp.com">
tender+d330b6ac6fadfeefc24611566797ae50a798ebebb@tenderapp.com</a><a>tender%2Bd330b6ac6fadfeefc24611566797ae50a798ebebb@tenderapp.com</a><br></p>
<blockquote>
<p>wrote:</p>
</blockquote></div>Mike Odom