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Problem downloading Chase credit card

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matthewsupreme

15 Nov, 2009 08:42 PM

I am getting the following error when attempting to download my Chase credit card transactions:

There was an error communicating with your financial institution. The details of this error are below.

There was an error communicating with the server. This could be the result of a network problem, or the server may be offline or not responding. Please try the operation again later.
Error Description: java.net.SocketException: Unexpected end of file from server

My last successful download from the account was on November 12. I double checked my 'enable connection to Money, Qucken, etc.'. I also downloaded the latest MD build: 643. I am using a mac with snow leopard.

Thanks.

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1. 31 Posted by Jessica Little on 05 Dec, 2009 02:58 PM

   

   Hi Colby,

   Did trying any of the suggestions in this thread fix your problem? If not, could you please open a new ticket and describe exactly what problem you're having?

   Jessica Little
   Moneydance Support

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2. 32 Posted by Colby Kinser on 05 Dec, 2009 03:01 PM

   

   Thanks for responding so quickly (and on a Saturday). I did find the solution on another thread, and had lost my way back to this thread.

   I had to disable the Chase account and create a new one. Now it works like a champ!

   Thanks again.

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3. Jessica Little closed this discussion on 05 Dec, 2009 03:10 PM.