previously working online banking setup now getting "Unexpected end of file from server" error

chadcole's Avatar


30 Nov, 2009 08:02 PM

I can no longer download transactions for my Chase credit card due to this error. When I try to do a refresh, I get the same error.

I started getting similar errors for three of my online accounts, so I updated Moneydance to the latest version. Since I completed the update, the other accounts are working, but Chase still doesn't work. Do you have any suggestions?

I'm running 64-bit Vista with the latest patches and updates.


  1. 1 Posted by Jessica Little on 01 Dec, 2009 01:14 PM

    Jessica Little's Avatar


    We've updated our connection information for Chase, so you should be able to connect now. You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1) Select your bank account in Moneydance
    2) Select the Online->Setup Online Banking button/menu
    3) Click the "Disable" button
    4) Select the Online->Setup Online Banking button/menu (again)
    5) Click the "New Connection" button and select your bank and hit OK
    6) Continue with the setup process, entering your username/password
    7) Repeat steps 1-6 for each account

    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Jessica Little
    Moneydance Support

  2. 2 Posted by chadcole on 01 Dec, 2009 04:27 PM

    chadcole's Avatar

    That worked. Thanks!

  3. Brian Adler closed this discussion on 09 Dec, 2009 03:25 PM.

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