Fifth Third Bank Communication Problem

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voliverio

16 Sep, 2012 03:54 PM

Starting two or three days ago, I began getting an error with the automated connection to Fifth Third Bank.

The error reads: A communication or parsing error has occurred. This could be the result of a network problem, a proxy error, or a misconfigured server. Error description: java.io.IOException: HTTPS hostname wrong: should be <banking.53.com>

I'm not sure if they've modified their certificates or made DNS changes, but I can no longer pull my transactions down. How can I resolve this issue?

  1. 1 Posted by Jessica Little on 16 Sep, 2012 05:10 PM

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    It looks like they make have changed their certificate or connection setting. I'll check into it about update our connection if it's out of date.

    Jessica Little
    Moneydance Support

  2. 2 Posted by Todd Henson on 16 Sep, 2012 09:51 PM

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    Looks like I am having the same issue -DNS change perhaps...

  3. 3 Posted by Jessica Little on 17 Sep, 2012 11:45 AM

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    I've looked into this a bit further, and it looks like the problem might be on Fifth Third's server. They seem to have updated a certificate and done so incorrectly. Hopefully they will resolve this soon. It would probably be a good idea to contact them and ask about this issue as well.

    Jessica Little
    Moneydance Support

  4. 4 Posted by Henson, Todd Sc... on 17 Sep, 2012 01:25 PM

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    Thanks Jessica! I will keep an eye on the server for a day or two and contact them if the error continues.

    Todd Henson

  5. 5 Posted by Eric on 17 Sep, 2012 02:48 PM

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    I'm having this problem, too, on 3 accounts at 5/3, checking, savings, and credit. Problem is, I've tried calling their cust service before and they act like I'm speaking swahili when I try to explain that I'm using MoneyDance; if it isn't Quicken or MS Money they simply say they don't support my software. Is there any way MoneyDance can work around their cert problems?

  6. 6 Posted by voliverio on 17 Sep, 2012 02:56 PM

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    I'm guessing here, but I suspect this issue would be affecting all the tools that use the OFX connection.

  7. 7 Posted by Eric on 17 Sep, 2012 03:25 PM

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    It depends on how lenient those tools are with respect to accepting SSL certificates; they could, in theory, accept it because the domain (53.com) is the same. The problem is that banking.53.com is using a certificate created for www.53.com, which isn't technically correct. I hope you're right, because I suspect having Quicken problems is the only way we're going to get 5/3 to notice and fix the problem quickly.

  8. 8 Posted by voliverio on 17 Sep, 2012 03:31 PM

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    I know somebody who works at Fifth Third in IT security, I'll send them a message and see if we he knows someone internally that can help.

  9. 9 Posted by Eric on 17 Sep, 2012 03:55 PM

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    @voliverio - that would be awesome! The right person can likely fix this quicly; I've fixed this exact mistake before on a live site, it's just a matter of finding the right person who has the authority to do it (no easy task in a bank, unfortunately).

  10. 10 Posted by Melissa on 17 Sep, 2012 04:03 PM

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    Hi, I work for IGG Software, the makers of iBank.

    One of our customers just informed us he spoke to an IT Specialist at the bank and that FIfth Third is having server 'issues' and hopes to be back online by midweek.

  11. 11 Posted by Eric on 17 Sep, 2012 08:26 PM

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    Looks like 5/3 may have fixed things; I can now download transactions for all my accounts. And this OFX verification page now says their SSL is validated (earlier today it listed it as "Failed"): http://www.ofxhome.com/index.php/institution/view/450

  12. 12 Posted by voliverio on 17 Sep, 2012 08:30 PM

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    Same, its working for me. I got in touch with the guy I knew there, and he emailed the certificates guy. Perhaps we brought it to their attention, who knows. Either way, glad its working now.

  13. 13 Posted by Jessica Little on 18 Sep, 2012 12:10 PM

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    Well, voliverio, I at least am happy to give you credit for causing them to fix this!

    I'm glad it's working again, and please feel free contact us if you have further issues.

    Jessica Little
    Moneydance Support

  14. Jessica Little closed this discussion on 18 Sep, 2012 12:10 PM.

  15. Henson, Todd Scott re-opened this discussion on 18 Sep, 2012 02:27 PM

  16. 14 Posted by Henson, Todd Sc... on 18 Sep, 2012 02:27 PM

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    Looks like it is working for me as well. Thanks for all of the help!!!

    Todd Henson

  17. Scott Meehan closed this discussion on 18 Sep, 2012 02:35 PM.

  18. Henson, Todd Scott re-opened this discussion on 20 May, 2020 03:49 PM

  19. 15 Posted by Henson, Todd Sc... on 20 May, 2020 03:49 PM

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    Well.. I spoke too soon. It appears I can’t download transactions again from 53. Anyone else experiencing the same?

    Todd Henson

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